Superior Choice Credit Union is a local financial institution that has received mixed reviews from its customers. Many members have praised the bank's helpful staff and efficient services, such as timely direct deposit of pensions and social security payments. However, some customers have faced challenges, including long wait times when calling the 1-800 number and being charged fees for issues like having the wrong address on file. The bank's branches have also received varying feedback, with some customers preferring the East End location over the Tower Ave branch. Concerns have been raised about the bank's loan rates, which some members have deemed "ridiculous." Additionally, a few customers have reported instances of rude or unhelpful service, particularly at the drive-thru before construction. Despite these drawbacks, many long-time members of Superior Choice Credit Union have expressed overall satisfaction with the bank's services. The drive-thru has been praised for its efficiency, and the bank's customer service has been described as generally good, though with occasional lapses in friendliness. The mobile banking app has also been a source of frustration for some, with reports of frequent crashes and unreliability. Overall, Superior Choice Credit Union seems to provide a mixed experience for its customers, with a range of positive and negative reviews. While the bank has its strengths, such as helpful staff and convenient services, it also faces challenges in maintaining consistent customer satisfaction across its branches and digital platforms.
Always kind and helpful, in my experience. Cookies in the lobby!
December 2025
Every time I call the team is very helpful! I missed the persons name that helped me at the start but Breanna was very helpful in answering my more detailed questions.
August 2025
I consistently find the people here helpful and kind. I enjoy my credit union.
