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April 2025 by StormWerkz Corp (StormWerkz)
Quickly and easily cut our internet bill in half by switching to business internet rather than Charter.
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April 2025 by Jim Fisher
Excellent
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April 2025 by Desiree Chwala
I came in with a complicated issue and I had to leave same day with a new phone. Cody was absolutely phenomenal in helping me out and advocating for me when the store assistant line was problematic. He did everything he possibly could for me and made my very stressful situation feel manageable. I was at the store for over 4 hours and not once did Cody lack in customer service, all while managing other customers.
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February 2025 by Andrea Swanson
Cody was so much help and so nice!!
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August 2024 by Carol Stupak
The guy working there was super helpful!!
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May 2024 by Jillian Schinzing
Horrible experience. I was visiting superior for a wedding and my phone had stopped working saying I had a SIM failure. I attempted to stop at the store during lunch and there was a sign on the door that said, “Gone to lunch, be back in 45 minutes.” But they didn’t have any type of return time or time that was left. So I had no idea when the rep would return. I waited a couple of hours and the rep said it would be an easy fix to get an E sim. When I sat down another employee was walking around banging drawers and left. The rep who was helping me was then complaining about how he has outlasted other employees and that guy just walked out. It was weird. He called Verizon on his phone to assist, but had another call and hung up to answer it. It was his manager and he talked all about how the other employee walked out and issues they were having. It was weird to sit and listen to the work drama, but especially annoying to have had my help interrupted with answering a phone call to talk about it. We attempted to talk to a Verizon rep who needed me to confirm with another line, which I was unable to do. The manager then came in and continued to talk to the rep who was helping me about the store employee issues. Then the manager shows the rep how to set up an ESIM on my phone without the Verizon phone help. He attempted to set it up but nothing was working. After about 50 minutes, I had to leave to attend wedding things and my phone still was not fixed. When I finally did get it fixed, I was told the rep at this store imputed a completely wrong IMEI number so my phone was not connecting to my number and that’s why no other reps could setup an eSIM. The store had horrible customer service, they didn’t fix my phone, and in fact caused way more issues that took 5 days to resolve. I’d recommend going to the Duluth store if you can.
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May 2024 by Mellisa T
Very disappointed in the new employees that work at the store. Not only did they bomb all aspects of customer service skills but I also had to intervene with a very elderly man that was hard of hearing and desperately needing some assistance with compassion, and patience. Neither of which was given by either employee at the store. From the lack of professionalism the moment we walked in the door the tone was set how the remainder of the visit would play out. The Individual that I had the misfortune to deal with was condescending and under the impression he knew more about my timeline of purchase than I did. He didn't look up my account to verify any info which is where ALL dates and warranty would be listed that related to why I was there. He was quick to assume the person that set me up with my phone, watch and other purchased items didn't do their job by helping me with my warranty or anything else. I never said he didn't. This was just an assumption made on his part. Needless to say it is obvious why there is a high turn over rate of people that work there. ?
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February 2024 by Garrett Lynch
Chase was extremely helpful and friendly. He fixed my ipad cellular when online tech support was useless!
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January 2024 by John Kosmas
Always excellent service and very helpful
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December 2023 by godzilla zilla
As usual I had the best experience when I came to pay my bill. I do that at the Victra store in Superior WI as I don't have internet. Staff, especially Cody, was very kind & helpful.
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November 2023 by Paula Kock
I was in the store today with my daughter who had a problem with two phones. Cody was more than awesome with working through the problem of both phones. He has great patience, attitude and personality while solving our problem and taking care of other customers at the same time. Many thanks for all that you did today
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November 2023 by Nikki Kock
I was there for four hours today. Everyone helping me was so patient and kind. They made sure all my problems were fixed. I really appreciate it
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September 2023 by Anya Russom
I was in the store today to help my mom buy a new phone. I give so much kudos to the one employee who was working, named Cody. Cody started there last month and was completely alone in the store (on iPhone drop day). They kept a positive attitude for the entire two hours I was there, simultaneously helped two different customers, and greeted every person who walked in and out the door. We had to call tech support twice and Cody handled it so well as they were talking them through things and was just very friendly the whole time. I think I saw 12 people come and go in that time, and no one ever complained or lost their temper because they could see Cody working very hard and with great spirit.Cody, I sincerely hope they’re taking care of you like you’re taking care of their customers!
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September 2023 by Debra Kay
Stopped in because I was having problems with my phone. Service was great and it was fixed quickly.
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August 2023 by core pooral
I dealt with 2 associates in there today. They both were super friendly and professional. There was someone named Taylor. She was helpful. She helped I think his name was Justin with setting up my Apple Watch. He was new. But seemed to have a clue what was going on. If you have needs with your phone they seem to know what do to.
