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December 2023 by Dan Stein
Good service and good subs!
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December 2023 by YourLockerzPal
I have been coming here for years and specifically this year this team has been incredible! Always ready when I’m there and they are incredibly nice! Big shout out to the man working behind the grill, every time I’m in he’s on his game with pick ups and is super friendly, if he’s not manager he deserves to be! Keep up the good work everyone.
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November 2023 by Charlie Goersch
A Milwaukee original, IMHO, one of the best out there.
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August 2023 by Luis Vasquez
I always have a great experience at cousins quick lunch and very good
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August 2023 by James
Review number one: Online order last week. Stopped to pick up sandwich for my Mom. When I unwrapped the "club" at her house to serve, there was no meat.Web site lists ham and turkey as part of the sandwich. Not mine.Felt cheated, so looked at the receipt which clearly listed the ham and turkey. I called the Thiensville location and ended up with the employee pretty much calling me a liar, as he said he remembered my order, and he personally put both the ham and turkey on my sandwich. Told him i was prepared to bring him back the meatless sandwich and he again reiterated he put on both meats. So really? I have ordered party boxes from this location multiple times so now I am trying to get something for free? Terrible customer service skills. Employee told me I didnt need to bring back the sandwich and would credit my online purchase. (which did happen)Review number two: Stopped yesterday and ordered a sandwich to go. Two customers in front of me. Placed my order and stood off to the side to wait. Watching the two guys building the orders left me wondering when I may receive my purchase. Seemed to be having a great time chatting each other up, one bragging to the other about being named employee of the month. No sense of urgency here at all. A lady came out behind the counter and asked me if she could take my order. Told her I was still waiting.Then asked her what time it was. I placed my order at 2:06 pm as stated on my pickup receipt. She responded it was now 2:24. I asked why it was taking so long to get my order. The guys behind the counter looked stunned at me inquiring and called me out on it. She indicated she was on break prior. Again, what I would expect from this location on customer service skills. The lady offered me free fries, chips or whatever to apologize for this delay. I told her all I wanted was my sandwich on a timely basis. I cannot recommend this location. One of these guys is employee of the month? Wow.
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July 2023 by Ava Dewey
Came in at 7:45 after a long day craving a pepperoni melt… the two young men behind the counter looked confused and told me they couldn’t get me a sub because they already “turned off the grill for the night”? Honestly just really disappointed, it wasn’t that late. I worked customer service and we would never do that. :(
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July 2023 by Todd Stapleman (Odd)
Great food as usual and prompt service. The staff was a bunch of younger guys and they were super friendly and got everything right! (No mayo)!!Parking: Strip mall in the 'burbs. Lotsa parking.
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July 2023 by Bradley LaRosa
The staff is always friendly. My order is always correct. And it's always served with the smile.
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June 2023 by Justice L.
I ordered 2 subs and both had ingredients on there that I didn’t order. I understand making a mistake with like tomatoes or lettuce but onions on there. My child didn’t want his sub and I didn’t want mines either so I threw it away because even after removing the onions it still had a strong onion smell on it. My strawberry shake was really good but that’s all I got out of my trip there. Very disappointing.
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June 2023 by chris Netzel
Was excited to have a cousins cheese steak sandwich but the employees decided to shut the grill down a half hour before closing. Edit: Kind owner quickly responded and apologized.
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May 2023 by Missy
Always loved cousins. My favorite sub place. However, too many young people were working when I visited, there were about 10 employees, 2 customers in the lobby, 3 cars parked in the drive thru and my order was messed up even after I asked her to repeat it back and I had to wait almost 30 minutes for my food. With that many employees and no one had a big order, it shouldn’t have taken that long.
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May 2023 by Jared Dudzek
Did on an online order, it was ready to go on time and very friendly staff
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May 2023 by Thomas Faust
Normally get great service,,, but walk up to the door, and its locked. Lights on, and mopping inside, but can't get anything.
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March 2023 by Lois C.
We had heard so many great things about the new owners of the Thiensville Wi location that we had to try them. Well.......one of the worst things we had experienced with owners previous was out of stock items. Well, today 3/24/2023 we tried this location again at about 6 pm ish................ no bread. Well back to the drawing board.
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March 2023 by jeremy
Food was great! Service was great! Only cousins we go to! Thanks for the great sub!