UScellular connects millions with its award-winning network, offering the latest smartphones, accessories, high-speed internet, and connected home solutions. Reviews highlight a mix of experiences. Many customers praise exceptional service from knowledgeable, welcoming, and amazing employees who go the extra mile, stay late to help, fix issues patiently, and provide standout performance. They are noted for being helpful, friendly, and understanding specific customer struggles. However, some reports mention terrible service, with staff occasionally acting rude, dismissive, or as if customers are an inconvenience. The overall impression suggests service quality can vary significantly by individual staff member.
Great experience, knowledgeable and welcoming employees. They even went the extra mile and stayed 35 minutes over closing time to get my wife and I set up. Standout performance.
January 2024
Amanda and crew were amazing. We had some issues with phones and they fixed it up. It took a long time but they were wonderful during the whole process. Thanks again!
July 2023
Best customer service I've ever had, staff understand the Straight Talk struggle and even let me pick a number I could remember
