UScellular connects millions with its award-winning network, offering the latest smartphones, accessories, high-speed internet, and connected home solutions. Reviews highlight a mix of experiences. Many customers praise exceptional service from knowledgeable, welcoming, and amazing employees who go the extra mile, stay late to help, fix issues patiently, and provide standout performance. They are noted for being helpful, friendly, and understanding specific customer struggles. However, some reports mention terrible service, with staff occasionally acting rude, dismissive, or as if customers are an inconvenience. The overall impression suggests service quality can vary significantly by individual staff member.
The desk consultant yesterday was a bit standoffish at first, but was very helpful in the end. An explanation about the companies' customer service department being a problem recently was spot on. He helped to straighten out a problem that could have been solved easily while I was on the phone with customer service.
February 2025
Great experience, knowledgeable and welcoming employees. They even went the extra mile and stayed 35 minutes over closing time to get my wife and I set up. Standout performance.
January 2024
Amanda and crew were amazing. We had some issues with phones and they fixed it up. It took a long time but they were wonderful during the whole process. Thanks again!
