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September 2023 by Brian K.
They failed to secure a driverside panel which popped out while driving, obscuring my vision of the road. We also discovered items were stolen from the car while in possession of the company.
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September 2023 by raydulce
Representative I spoke with was very helpful and knowledgeable. I was treated very well and was impressed at how respectful the employee was to me and also when working with my truck.
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March 2023 by Wil Tushaus
Great communication while my car was in the shop, highly recommend these guys
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February 2023 by Hanna M
Someone T-boned me and my insurance recommend Gerber. I was hesitant at first, since I had never heard of them. I’m so glad we gave them a chance. They went above and beyond, did an outstanding job, and Mark is amazing to work with. He always made sure to call and update us through the whole process. I would definitely recommend Gerber!Service: Body & Trim
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January 2023 by MICHAEL LIENAU
Gerber did a great job repairing our car. They were very communicative and always let us know where they were throughout the process. If they were waiting for a part they let us know. When they found some internal damage they let us know, and then fixed that for us too. I would highly recommend Gerber for auto body repairs.
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June 2022 by Steven M.
Please keep in mind that any review prior to November 2021 was for Carstar, not Gerber. I had many positive experiences with Carstar and often recommended them. My recent experience with Gerber was certainly not positive, and rather than apologize for their customer service blunder, they suggested I take my business elsewhere rather than try to accommodate me. Truly the worst customer service I have dealt with in recent memory. I rescheduled my repair with Ball Body Shop and I hope they have a greater appreciation for their customers. Actually, no one from Gerber has ever gotten in touch with me, even in response to my original complaint that my appointment disappeared. I was told someone would get back to me same day, but no one ever did. When I called back the following Tuesday, Matt said he had not been told about my missing appointment. Matt told me I could drop the car off then, but he couldn't tell me when they could get to it or when I would get my car back. After expressing my frustration with a couple of colorful words, I was told I should settle down and that maybe I should take my business elsewhere. Never even got an apology. Carstar would never have dropped the ball in the first place, but they certainly would have gone out of their way to make up for their mistake.
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May 2022 by Roger Fletcher
You can trust them like no other shop. They are straight forward and know their stuff. I have been working with them for 20 years and they're simply great.Update: Back for a repair after my son had a fender bender. I could have been $4,000 in. These folks found a way to do a great repair that was just over 10% of that cost! I say again: Simply the best. I would not have known if the costs were necessary or not but they have always tried to operate with integrity. You simply cannot find the same degree of that anywhere else.
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March 2022 by Jessica Blackburn
I got into a fender bender and needed a lot of replacements and repairs. Gerber Collision & Glass provided me great service and has such kind, professional staff members! Mark has been great to work with. He kept me updated the whole time. Will absolutely use this company again!
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December 2021 by Dean Waldenmaier
I went in on Monday for an estimate on replacing my drivers side mirror. They had an estimate to me that afternoon, ordered the part the next day, and repaired in on Thursday! Wowza! Great service!!!Service: Body & Trim
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November 2021 by Cheng Wu
Matt and his team took great care of my car and were amazing about providing transportation while my car was in the shop. The receptionists were very friendly. Although the repair took a little longer than I personally expected (Matt told me to expect this due to supply and severity of the damage). Mark kept me updated throughout and I didn’t really mind due to the loaner car.Overall, I highly recommend the shop.Service: Body & Trim
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November 2021 by Karmen Fiedler
I was shopping for a used car, and found one for a good price—BUT it had been in a previous accident. I asked my trusted mechanic for a reference to a good collision repair specialist, and he instantly recommended CARSTAR in Verona. I’m so glad I took his recommendation. The CARSTAR mechanic was extremely thorough, showed me details photographs of the areas of the vehicle that were of concern, checked all the “usual” items along with the structural check I really was concerned about. It made all the difference in my decision, and he was super helpful answering all questions that I had about his report as well. Definitely going to come back with the next used car “deal” I find! :)
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November 2021 by Shay Santos
Excellent support and service. Dependable has repaired three cars for me. All of them on time and beautifully done. Thank you!
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November 2021 by Richard Novak
I ran over a deer in the dark and damaged the heat shield on some of the exhaust system. Carstart did a great job by re-using the existing shields on my 11 yr old Prius with 206k. It’s very quiet now like it was before. Thanks Carstart for doing a great job at a good price.Service: Exhaust
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November 2021 by Deb S.
Took my car in for hail damage repair. They scheduled me right away, gave me a free loaner, and finished in one day. They worked well with my insurance. Friendly and professional.
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August 2021 by Tori Randich
I pulled my bumper off and Mark was able to get me in right away, fixed the bumper in about 90 minutes, and charged a very nominal amount. They were very courteous, friendly, polite, helpful, and efficient. I'll use them again when needed and highly recommend them!Service: Body & Trim
