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January 2024 by Chris Zimmerman
Great people to work with! Very helpful in all banking aspects. Been with them for over 15 years!
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December 2023 by Timothy Shaw
Love this place. Been banking there for almost 14 years now. Great Bank and great people that work there. Always a smooth nice visit. Definitely recommend.
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September 2023 by Robert Wiest
Edit on this - got reconnected quickly on this and have gotten through the process after a period of hard-to-contact (my loan agent was on vacation and we had trouble connecting again afterward). Nice online portal for pre-approval on loans, easy-to-follow instructions.
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April 2023 by Prof. Riaz A. Bhutta
Park bank employees are caring and always helping.
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April 2023 by Prof. DR. Riaz Ahmad Bhutta
Park bank employees are caring and always helping.
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April 2023 by David Kerkenbush
Nice Banking Experience
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January 2022 by Eric Lubaczweski
Nothing but great things to say about this branch, but I have to dock them a star because Park Bank's website sucks. It's down a lot, and I get a lot of errors. It would be a great website if it were still 1999.
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September 2020 by Rita Minazetdinova
Customers service is disgusting, I can even say rude.
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April 2020 by Tammy Mauel
I have been a customer at the Verona branch of Park Bank for over 15 years and highly recommend them for all of your banking needs. They offer a small town friendly atmosphere with big bank services. We just did a re-fi of our mortgage and Al was prompt to return calls/messages, we really felt like he had our best interests as his top priority. What prompted me to write this long over due review is my interaction with the bank manager Theresa Wilson. I called the branch and she answered cheerfully and assisted me over two days when we were setting up another online and mobile banking account. With everything going on I couldn't believe Theresa's friendly voice, patience and expertise. I have never ever had such personalized competent customer service, and from a manager, wow!!!!I had made the mistake of switching to a different supposedly local bank during a new mortgage a few years ago and after a few months and numerous dissatisfying episodes we switched back to Park Bank Verona and are so glad we did. It was like coming home. All the staff was still there, except Ryan who only moved to a downtown branch. If you are looking for a bank where everybody knows your name, staff is local and doesn't turn over every few months I highly recommend Park Bank Verona. Lastly their online and mobile banking is great and easy to use. We just started taking pictures of checks for deposit. Thank you Park Bank and especially thanks to Theresa, a manager who deserves recognition!
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March 2019 by Lars Talbert
I have been banking with the team at Park Bank Verona for over 6 years for my business. They are wonderful. Fantastic customer service, always friendly and super helpful whenever we have questions with our account. I highly recommend not only this branch but Park Bank in general.
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March 2019 by Randal
Great banking staff. Nice location and building. But very low interest rates for savers. Have had good service for my checking and other needs, but savings rates are not competitive.
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April 2018 by rhondajane blake
I have been a customer at Park Bank, Verona since they opened their doors. I can't say enough about how well they take care of their customers. I have on occasion had to come in with odd situations or questions and they have always been able to help! I appreciate the fact that when I call, someone answers the phone, (not automated prompting) and I know I'm reaching my branch and not a big corporate office where no one knows me. They're doing things right, in this day of auto everything, you still need that personal touch. I appreciate them!
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April 2018 by Craig K
Staff is very friendly, however they have refused to check my ID for my deposit box 3 times despise my pleading with the branch manager and attempting to throw the clerk a bone at the time of visit. Also they will keep your personal account information in unlocked snack drawers in the lobby, so I guess if those practices are acceptable for a place that keeps your money and valuables safe- then go hog wild. Deposit box and accounts will be migrating away from here. It is possible it is just this branch that has issues- the Fitchburg branch on Research Park is excellent and I always felt like my things were secure and privacy respected there.
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March 2017 by Bruce K
I've always had prompt and courteous customer service. Even when I sometimes fail to plan, they usually come through anyway!
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March 2016 by Nathaniel Taft
Park bank has great customer service and offers all the services I need for my business. I have never been surprised by policy changes or unexpected fees.
