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November 2023 by Pete Hagen
I sat and waited 10 minutes at the drive-thru window while three people were inside the window typing on keyboards or eating. Ridiculously bad customer service.
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September 2023 by Sam F.
We had a prescription to pick up and a line at these places is expected.. however we waited for over an hour out in our car in line, got to the window and they told us to come inside and my girlfriend is still waiting, in line again. We have been here for over two hours now. Ridiculous to say the least. F*** this place, go out of business if you cant hand someone a prescription within 2 hours.
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September 2023 by Trula B.
Like most Walgreens locations, the Verona store is either understaffed or just plain slow! My physicians office left a message for a prescription refill at 10am, and when I called 3 hours later to confirm receipt, they said they had not received anything. I called my doctor back and was told that a message was left with the Verona Walgreens, and the doctor called the prescription in AGAIN. It is now nearly 4PM, and it took 15 minutes to find out if they were filling the prescription. Finally, they are, but there is no reason why a prescription refill should be SO-O-O-O difficult!I long for the days when we got our prescriptions at Target. We never had these problems. Unfortunately, our insurance will not allow us to use Target anymore and we are stuck with Walgreens. If I could move my prescriptions somewhere else, I would jump at the opportunity!
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April 2023 by Hailey Marquardt
Literally terrible, these people never know what they are doing. I usually try not to give bad Google reviews because I know everyone is human but this is just ridiculous.
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February 2023 by mgmssna
The drive thru at this Walgreens pharmacy is abysmal. I have sat at the window for 20 minutes at times waiting for the tech to get my prescriptions and other times to wait for the pharmacist to ask them questions. I have even driven off without my prescriptions because I just couldn’t wait any longer. You guys need to do something to address this. It’s poor service.
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December 2022 by Lydia M.
I stopped in to get a passport photo and they refused to take one and I was told to come back when they aren't busy. I asked when that was and there was no definite time. they also said I could wait over an hour to get a photo taken. the staff was rude and unhelpfu.
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September 2022 by A A.
I recommend the pharmacists at Hometown Pharmacy in Verona. Walgreens is great for makeup and candy.
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May 2022 by Amour de l.
My family an I have been using this Walgreens since we moved into this little town. We thought since it was a small town, the Walgreens would be more prompt and on time but boy were we wrong! This pharmacy will tell us they don't have my fiance's medication an that it'd be in the next day. Next day comes an we call to have his prescription filled only to be told they still don't have his medication an it's going to be another whole day. Despite the fact this medication is life or death for my fiance. Don't bother calling to complain because they will only hang up on you after telling you it's a 'you' problem not them. Lack compassion, lack good customer service and overall around lacks good work ethic. I do NOT recommend this company for ANYTHING. You have better luck getting your medications else where. Run away from this Walgreens and stay clear away from this 'pharmacy' it's a pathetic excuse.
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May 2022 by E B.
The speakers were playing Fearless by Taylor Swift and it was also Taylor's Version so there isn't much more to say but this store deserves your business.
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April 2022 by Esther M.
I called at 1:30, they said call back after 2,the pharmacy is out to lunch. No one could answer my questions. Not Customer service friendly. Not good business practice. I will take my business elsewhere.
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February 2022 by Yer Otnall
Slowest drive thru in the planet. Waited 45mins just to pick up a prescription. It doesn’t have to be like that. Management should do something about it.
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October 2021 by Carol B.
Don't use this pharmacy! It is soooo ridiculously slow for picking up prescriptions. After waiting 20-25 minutes to get waited on at drive up, I was then told my order is not ready and to drive around the building, sit in line again and wait. Then once at the window...I am told they are out of the medication I need! I needed to start it today. After way too much conversation I was told that I could get my order in a town that is 40 miles away! After years of putting up with slow service at this pharmacy I am finally done. I just registered to get my Rx at the small local pharmacy. I will not go back. This Walgreens needs to look at their reviews. There are years of bad reviews online. And nothing is different from the oldest reviews posted.
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September 2021 by Sheila M Zenk
Seems to always be a busy place, but I have always been greeted in a friendly, polite and professional manner.
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February 2021 by Zach P.
It's been a bit since I have had to get a prescription. Glad to see the pharmacy is still a joke. I recommend people go somewhere else unless you have 45 minutes to wait in line to pick up a prescription every single time.
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November 2020 by Sheila Zenk
Seems to always be a busy place, but I have always been greeted in a friendly, polite and professional manner.