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February 2024 by Pa chee Thao
Verona wi location terrible customer service .. mean disrespect customer .. I went there to do price match online and the cashier give me a ugly attitude " we not doing pricr match"Me: when did your policy change???Her: oh since 12 years I don't think our policy change? What the price??Me" 4.79$Her: give me a ulgy face .. what a old lady .Another employee come by and as like: I would make she place order online with a ugly attitude voice.Me: I don't want this anymore I will order online .. left the shampoo there...Such a ulgy attitude
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January 2024 by Meghann A.
I am finally going to switch over to another pharmacy. Not only are the staff so rude, you wait on hold when you call for extreme hold times and the pick up line in the drive through takes a year. I have lived in Verona for 17 years and I wonder why it has taken me so long to say I am done.
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December 2023 by Exotic&Luxury Lifestyle
Bad and slowest service on the drive through. It take forever to it. If you need help hired more people. I change to Costco now.
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November 2023 by Kersten Bartelt
The store is fine but wouldn't recommend using this Walgreens for the pharmacy. 3 hours to fill a ten day supply of antibiotic, staff were unfriendly when called. Other local pharmacy in town is a much better choice, just couldn't use them with the time of day my order was being sent in
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October 2023 by Shyanne Brazell
This store is an absolute nightmare. I went in to go to the pharmacy and walked down an aisle past a pile of puke on the floor. No cone or wet floor sign, just some random puke.Their pharmacy is a literal garbage fire. No one knows what’s going on and it’s a disaster. I waited almost an hour and an half for my prescription while they helped everybody behind me first. They are rude and ignorant. And god forbid you try to call them. You can’t get past the automated machine. It’s super sad because Verona could do something much better with that corner plot of land than a disgusting, overpriced Walgreens that nobody wants.
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October 2023 by Multiplex
DO NOT use the pharmacy here. We have had many prescriptions not even be in stock even though we get notifications that it has arrived. My father pounded on the glass when there were staff present, but no one assisted him.Today specifically, the pharmacy was closed due to short staff…so I can’t get my medication? Seriously? What a joke. Thankfully I’m able to switch to a different pharmacy.
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October 2023 by Scott Hinman
Wai on hold to speak to a pharmacist to find out what's holding up my prescription for 15 minutes until it was 1:30 and they went on lunch break. What a waste of time to deal with a company that puts profits ahead of customer safety and convenience.
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September 2023 by Sam F.
We had a prescription to pick up and a line at these places is expected.. however we waited for over an hour out in our car in line, got to the window and they told us to come inside and my girlfriend is still waiting, in line again. We have been here for over two hours now. Ridiculous to say the least. F*** this place, go out of business if you cant hand someone a prescription within 2 hours.
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September 2023 by Brandon Isaacs
Waited 30+ minutes for a 'rapid' COVID/flu test even though I had an appointment. Still have not gotten my results back and can't get ahold of anyone via their phone.
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September 2023 by Joe
This is not meant to be a rude or condescending comment in any way, but when the store's nighttime management and staff in general consists entirely of high-schoolers, it can be tricky to deliver consistent, quality service. This location has a different atmosphere in the morning VS the evening. I think more in-depth mentoring and a more customer focused attitude will help the nighttime staff. Walking into the store in the morning, I am greeted, helped to the item(s) I'm looking for, and even thanked for shopping with them. Walking into the store in the evening, I am never greeted, I'm never helped unless I ask, and I am never thanked for shopping with them.
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September 2023 by Trula B.
Like most Walgreens locations, the Verona store is either understaffed or just plain slow! My physicians office left a message for a prescription refill at 10am, and when I called 3 hours later to confirm receipt, they said they had not received anything. I called my doctor back and was told that a message was left with the Verona Walgreens, and the doctor called the prescription in AGAIN. It is now nearly 4PM, and it took 15 minutes to find out if they were filling the prescription. Finally, they are, but there is no reason why a prescription refill should be SO-O-O-O difficult! I long for the days when we got our prescriptions at Target. We never had these problems. Unfortunately, our insurance will not allow us to use Target anymore and we are stuck with Walgreens. If I could move my prescriptions somewhere else, I would jump at the opportunity!
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August 2023 by Angela Moretti
Friendly but understaffed pharmacy. Helpful but a prescription sent by my daughter’s doc at 10am still wasn’t filled at 8pm. Have never had this issue at other locations to this extent.
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July 2023 by Stephanie Christensen
Sometimes it’s so hard because sometimes you are stuck between your provider, the insurance company, and Walgreens but, tonight, when my daughter needed her medication, the Walgreens person went the extra mile. My experience with them has ALWAYS been really good. Thank you, Verona Walgreens!
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July 2023 by Kris Purkapile
They couldn't care less about customer service or how long people waited in the store or in the drive thru. Will never be returning
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December 2022 by Lydia M.
I stopped in to get a passport photo and they refused to take one and I was told to come back when they aren't busy. I asked when that was and there was no definite time. they also said I could wait over an hour to get a photo taken. the staff was rude and unhelpfu.
