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November 2023 by amy matthews
My Jeep broke down so I took it here to have them look at it. It had to be scrapped and I was in need of a new car. Unfortunately, the few I test drove didn't suit my preferences. During the process, one of the staff became awarethat I wasn't going to purchase a car from them. They became rude and insinuated that I would receive a low offer for my Jeep since I wasn't going to be a customer. I ended up finding a replacement for my Jeep elsewhere.
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October 2023 by John Cruz
Drive in,hand keys to service writter, relax inside or out. My tech found serious problems, showed me, and then he fixed them. Boom. Great service
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September 2023 by Chad Zirgibel
Their service was sooo bad I eventually gave up on getting my 1 year old Bronco fixed and I sold it for a Jeep....and I've made fun of Jeeps for decades! You are better off screaming in the middle of the forest than telling their techs anything. Whatever you tell them, was nothing more than a waste of breath. Called ford and their response is that it is a communication problem... however it's not a communication problem if you communicate the problem... and then they ignore and forget what you said... That's a customer service problem! I hope you read this and coach your techs to please take notes when someone calls or speaks to them about a service call!!! That is what people expect and is the absolute basic level of service any company should offer.
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September 2023 by Steve Luepke
Called in the morning. Got in in the afternoon and they fixed me right up. Good job
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August 2023 by Walleye
Jason is an excellent service advisor! Sleepy Hollow Ford is simply the best! Amazing!
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July 2023 by Justin Lemmen
Bought a "certified" used truck from them less than two months ago. I brought the truck in for an oil change and both front shock springs are cracked simultaneously. But somehow this wasn't noticed in an inspection prior to me buying, they just both randomly went out at the exact same time. Cost to repair was asinine with parts being up-charged 40-50%. If I didn't need it done immediately I would have taken my truck to another shop. I will not be using this service department again. Also super unimpressed with the salesman when I bought the truck. Needless to say I will be avoiding this place in the future.
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May 2023 by Ty Green
Brought my truck in for a simple oil change. I inform them Just an oil change, as I have been hearing negative things from this dealership. They confirm my request. The bill is marginally higher than estimated to me by them prior. I look and they charged me $45 for DEF... That I didn't authorize. It was over a half tank before I brought it there. I knew I had months left on what I had and could source it way cheaper than that! Service dept is a scam.
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February 2023 by Kari Beeman
Sleepy hollow is the best Ford Dealership!! Abram is my salesman and he is always available and willing to help out for all my vehicles I won’t go anywhere else
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February 2023 by Tom W.
I always enjoy my service visits to Sleepy Hollow Ford in Viroqua. The staff is always very friendly, courteous and professional. The wait is rarely a long one.Lastly, I especially like the free on tap rootbeer!!
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February 2023 by brian holzhausen
Great place to do business with sales and service. Their employees are very friendly and love to help out the customers.
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December 2022 by Brad Baird
I was very satisfied with Sleepy Hollow. The only problem is that they are locked into using Ford as a supplier. Ford was very difficult to deal with. It took over 17 months for me to get my truck, and it was extremely difficult to get accurate updates. For example, I was given a few ecd dates, The dates were never changed until after they had passed, and I never got any reasons. Sleepy did have access to some information that I didn't have, but their data conflicted with what I had been told, and was also incorrect. A responsible company in the information age would have one accurate database, and automated emails whenever applicable data changes. Waiting is to be expected during a pandemic and supply chain crisis. But it would be easier to accept if it was honestly reported.
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December 2022 by Brian Ertl
Trent and the crew at Sleepy Hollow are nothing but the best! I don’t live in Wisconsin any more. So getting a car at Sleepy Hollow had a few hoops to jump through… paying a different tax, figuring out how to ship it, and financing it living 2000 miles away. Trent and Cory made it effortless!!!
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November 2022 by Andrew Jackson
Was able to get my Expedition right in for an oil change and safety inspection. Took a little longer than expected, but full service met my expectations
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November 2022 by kristina hoge
I can’t recommend this place enough! After an accident this past summer, the dealership I bought my car from was less than helpful. But Sleepy hollow Ford stepped up to help. I loved their service so much I have now purchased a new vehicle from them. Everyone is so kind and helpful! From financing with Corey and sales with Kyle and Trent. I will never purchase from anywhere but here…way to go you guys!
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November 2022 by Glen Martin
Purchased a vehicle a year ago and had routine serve done with no problems. Allways kept in the loop in what repairs and cost was needed. Highly recommend this dealership !!!!!!!!
