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November 2023 by Deb W.
I have bought Chevrolets my entire life. My dad is a GM retiree. We are proud of the bowtie in my family. This was my first time purchasing from Holz. I found my perfect car on-line and it happened to be heading for delivery to Holz. I called and got Brian as my salesperson. He said it wasn't purchased so I put a down payment down to hold it and excitedly waited. I then got a call from Brian saying it was in, they would prep it and let me know when it was ready. I said how does it look?! Most sales people would be like, it looks great! Not Brian, he simply said that he hadn't sat in it yet but seemed okay. Huh, we'll that was deflating. He asked that I schedule a time to come in "to make sure I was on the calendar." So 2pm on a Saturday is our apt. We show up, no Brian. Meanwhile a lady comes up asking how she can help. We ask for Brian, he's helping other people. I said I'm here for the Trailblazer. She said okay what are you here to do? I was like, are you kidding me. YOU ask us to make an apt. 1) You aren't there Brian and 2) More importantly you couldn't take the time to pass along our information and communicate why we were there. Turns out her name was Jessica. She was great (if this review was on her it would be a 4). Meanwhile, Brian was in the cubicle next to her and didn't come over to say Hi to us until halfway through our meeting with Jessica and then had the nerve to say, I hadn't forgotten about our 2:30 apt. I curtly said at this point, it was 2, 2pm. He exits. We wrap up with Jessica and I will say I received a fair trade in value. I'm then sent to Sean in Finance. He was AWFUL to work with. Had we not wanted to get out of there with our car I would have waited for someone else to work with. My husband and I were appalled that he's in his customer facing role. Beyond calling me "Dear" every several words, he became combative when I asked a simple question, alerting me how many years he's been in his role. WOW. Worst finance session ever. To top off this entire experience, I received a letter in the mail addressed to me, but when I opened it up it was a letter to a Larry thanking him for his purchase. Lord knows who got my letter.
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March 2023 by B B
Knowledgeable and cost estimate was accurate
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September 2021 by Chris P.
We had my mother-in law's car in for an oil change and a few other repairs. The Service Manager, Kevin Drury was incredibly helpful. My mother-in-law is on a fixed income and there was no pressure to purchase additional services. He was very polite and suggested a cost effective solution to fix an AC problem. I Would highly recommend Holz. Thank You, Chris Pacyga
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December 2020 by Mike K.
This small town dealership is about as pathetic as they come! Talk about stereotype of a used car mentality and blatantly discriminatory practices. I can't believe they are even in business. Drive to another GM dealership i promise it will be a better choice.. I was not the customer, but my mother in law was. Im here visiting family for the holidays here in Watertown. She is a local business owner but of Hispanic descent, and was clearly being treated poorly based on her skin tone and heritage. Born and raised in this town and quite respected in the community. I expected more from a GM dealership in this day & age.
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June 2019 by Mike R.
Holz GM in Watertown is great! I bought a used Ford Flex from the dealership and everything was outstanding! Randy was great as was Sean and Beth in the business office. The car was detailed to perfection. Overall a great experience! Everyone was very friendly! A pleasure to do business with!
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March 2019 by Jamie G.
I just bought an Impala from here and I love the ease of buying, staff is great. Not your typical shady-got to hit quota car salesmen. Bernie is amazing. He didnt try to get me into "any car", he listened and got me exactly what I wanted. I cant say enough about how wonderful he made my experience with them!
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March 2019 by Tabitha O.
We just bought our very first car and these guys were awesome. Brian was a great help and the finance people (Sorry. Don't remember their names) worked on getting us the best financing. I would definitely recommend this place
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March 2017 by Juanita E.
We had some specific ideas of what we were looking for in a car and Bernie Niay pre-selected several vehicles for us to drive. He made the decision-making for our final selection very easy. We appreciated that nothing was hard sell, either for the vehicle, or the options of extra services. Thanks for a pleasant car shopping experience.
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May 2016 by Rodsrv N.
The best buying experience you can ever get from any dealership they treat you like a king or a queen when you come in to buy the car but if you buy your Chevrolet from them you're going to get two years worth of inclued maintenance when you try to utilize it it's going to be 7 Day appointment before you can come in you have a set time and it will take them an hour and 35 minutes to change your oil and rotate your tires. You're better off going elsewhere for your maintenance needs if time is a factor
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December 2015 by Chad W.
Just wanted to tell everyone what a pleasant car buying experience I had . When I've gone to the bigger cities things are not the same . They keep your interests when they sell you a car, not just making a sale. They make it smooth and comfortable cause some car buying experiences can be not fun at the wrong place. Steve seeber and the new car Mgr up to the gm were overly polite and courteous . Will be a customer for life.
