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September 2022 by Brent Emons
I went to Fastenal to get 4 bolts which they didn’t have in stock so I asked the attendant if he could order them for me.He was rude refused to order them for me and told me to go home and go online and order them myself. I will never go back to Fastenal and I am going to ask that the contractors that I’ve worked for stop using them.This employee should be fired.
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September 2019 by Casey Z.
Wish I read the other review before going here. I went to this Fastenal in the past and had gotten bolts I needed without an issue. I recently went here again for bolts I needed and was told they dont sell to people unless they have an account or are buying for a company.
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August 2019 by Joel S.
8-9-2019 Went to Waterfront WI Fastenal to get some Grade 8 bolts. Walked in greeted right away. Told the associate was looking for grade 8 bolts 3/4 by 7 inches. Associate asked me if I had an account? Which I answered no just want to pay cash. He said he cannot sell me the bolts unless I have an business account with them. Yesterday I was in Port Washington WI and purchased similar bolts at a Fastenal with out any questions. The young man reiterated he cannot because of policy. He was nice and polite. Too bad this Fastenal doesn't believe in the little guy. Considering what I paid yesterday for bolts in Port Washington I figured I would be spent 150.00 with Watertown today. Their loss. Next time I am in Port Washington I will thank them for the willingness to sell to a cash paying customer. Joel A. Schneider
