-
February 2024 by Robert Schuett - Freight Patrol LLC
Awesome people. Great Service clean trucks
-
November 2023 by Midwest Cowboy
Was very rude and short on the phone. Do not recommend this place for anything. I'll take the time and drive a little farther for better service
-
September 2023 by Tim Goodman
Are u haul was buried in and took owner 1 hr and a half to come move cars and he has a dam attitude really
-
July 2023 by Andrew Willems
Been here before. U-Haul dealer has other businesses--big deal. A lot of small town U-Haul dealers do. He has always been friendly and helpful and this time didn't disappoint. Always a pleasure doing business with them!
-
May 2023 by Ana Wickman
The two guys here not only hooked up our uhaul but also double checked and fixed the straps on my motorcycle that was in the bed of the truck.. they didn’t have to do that but gladly did. We really appreciated it as it was our first time hauling a bike in the back of a truck like that. THANK YOU SO MUCH
-
May 2023 by Collin Schubert
The guys working here are hard workers, and great people. Both Bob who owns the shop and David who I just got done talking with run several different businesses and this review is for them, the truck was running like a dream and was nice and clean when I got it. The app is a bit iffy but that is part of UHaul and has no reflection on the dealers or shops. We will be back again soon when our next project comes up!
-
April 2023 by John ellis
Not surprised at all to see I’m not the first 1 star review. The owner of the mud ridden lot that all of these trucks are at was extremely rude and almost dehumanizing to the fact that a customer would ACTUALLY dare call his phone.After the delightful talk with that gentleman I knew there would be some sort of fickle little discrepancy coming up. Sure enough I got charged for an extra 3 gallons due to the gas not being filled adequately?It was filled right to where it was when I received the vehicle in Georgia.This lot was soo crowded with just random garbage I had to leave the truck and trailer on the road because there isn’t even a proper drop off.Probably EXACTLY why their reading was off.I wouldn’t deal with this UHAUL partner, and honestly I think uhaul should drop them.Photo for reference, literally trailers parked in the mud.
-
December 2022 by Ron
Terrible experience (Watertown WI).They misquoted mileage fees (quoted weekday 0.75/mile on the Friday I rented, charged 1.00/mile weekend rates on a 180 mile service), took a pic of my credit card with their cell phone, & had the truck parked on an incline (nose facing down so when I filled the fuel tank back to 3/4 full on flat ground it returned showing 7/8 full on the hill - meaning about $20 extra in fuel to their favor).I called their local office w/o resolution. I called the corporate office, who promised to review & get back to me, & have heard nothing back since (month and a half ago).Liars & thieves, hope Penske offers a simple thank you - because they're getting my patronage & cash this move.
-
October 2022 by Jason Larsen
Zero accountability. I reserved a trailer to be picked up in Watertown, and I get a confirmation saying it's now in oconomowoc, U-Haul takes no responsibility to honor my reservation and only makes excuses, making their failure my problem. Totally unprofessional . . . Update: U-Haul calls me the day before my reservation to confirm pickup in Ft Atkinson now, more excuses and, "there's nothing we can do", I finally get transferred to regional dispatch who tell me the trailer has in fact been in Watertown the whole time, so I drive out there and indeed they have it. I show up the next day to pick it up and am informed there will be an additional $25 fee for them to assist in loading my vehicle, it takes 2 hours, 1 hickup after another, and when I finally arrive at my destination I discover that the straps they installed around my tires are no longer around my tires, I back my car off the trailer and warning lights start dinging like crazy, 6 of my safety systems and the abs module are now offline, who knows what the safety chain has been doing to my car all these miles. I can't imagine a worse experience
-
September 2022 by Dulcinea Lauersdorf
Great location and very friendly.
-
September 2022 by Craig Tarr
Yea cell service sucks here it’s just their unfortunate location.Staff were great. I was late picking up and they accommodated me. Had all of the supplies I needed and a truck ready to roll.Easy to work with. Return was a pain because other equipment was in the way but I made it work and the owner stopped by to make sure everything worked as needed.
-
August 2022 by Michelle Hembd
One star, because I had to. The original person, Bob, that I talked to was fine but kind of short on the phone. The other person on Saturday June 23rd that I talked to was rude and obnoxious. He was saying "he has a life to live and can't wait around forever". I wouldn't recommend this place at all to rent a uhaul from. Uhaul corporate is also to blame, because I reserved a 15' truck in Jefferson, WI and they put me down for a 26' foot in Watertown. Now my brother has to pick up the truck in Fort, because apparently Jefferson doesn't have a 15'. Worst experience all the way around with uhaul.
-
April 2022 by Jessica Young
Second time renting from this dealer. Both times the equipment I PAID TO RENT was not on the truck as promised. Because I chose mobile pickup due to my schedule needs there wasn't an attendant available. The on call manager didn't answer the phone. This time I was not able to even pick up the truck because the keys were nowhere to be found. Would never rent from them again. Very disappointed. Never got a call back from the manager either, very unprofessional and unorganized establishment. 3 hours of my life wasted and I still haven't been able to move my belongings.
-
October 2021 by Durk Copeland
Wasn't a pleasant experience
-
October 2021 by Alyssa Birdwell
Got to the place and door was locked. Called and he said he wasn't open till 10am BUT on his website said they were open at "9 am" and then kinda of s*** about it. Sorry but you might want to change your times then so people aren't waiting around and wasting your time along with their own.
