Victra is a Verizon Authorized Retailer in Watertown, WI, offering phones, tablets, mobile broadband, wearable technology, and accessories. The store provides a pleasant atmosphere with knowledgeable, dedicated, kind, respectful, and polite employees. Service is described as awesome, fast, friendly, patient, and courteous, with staff going above and beyond to resolve problems, even staying late. Consultants are skilled at handling complicated upgrades, transfers, and technical issues. The experience leads customers to feel they have found a home, with many highly recommending the store for its trustworthy and impressive service.
Phone upgrade and canceling a hot spot that didn’t work went so smooth. Honest opinion and feedback on products. So friendly upbeat and fun to work with. Went out of their way to help. Big kudos to Gerardo!
July 2024
It took a long time to complete what we needed done…..2 new phones, but the atmosphere was pleasant and the workers were kind and respectful to everyone even when things were busy and difficult. The employees were also kind and polite to each other. We were impressed.
May 2024
I stopped in to get information on a new phone. Scott was very knowledgeable and I received fast and friendly service...and a new phone!
