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November 2023 by Reflection Pool
The phone was answered rather quickly and the cashier was helpful with suggestions and alternatives. The service took a little longer than I expected, but it was worth the wait. My car rides better and my new tires don't ping when I drive. All in all, I'm very pleased with the service and the cost ?
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October 2023 by Sami Temple
It started off not good I’m not going to lie. We were in need of two tires from them being slashed criminally. Basically they almost couldn’t put the tires on the day of the appointment and it was a lot of miscommunication from the older lady who works the desk. The techs here are very amazing not the associates at the desk unfortunately she did not inform us at all about policy from the start and that’s what started the confusion. The manager here that runs this auto shop here was a blessed angel and he ended up working out a solution for us in the end and went over and beyond what he could’ve done. I will have to check for his name again but he was a very nice man and deserves to work with the public. Thank you so much for helping us when we felt out of options. Unfortunately the front desk lady just was not helpful and added a lot to our already stressed brains. His name was Joshua. Walmart please reward this incredible man with a raise, paid vacation, anything since they can’t accept tips. Which they should be allowed to @walmart.
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September 2023 by Tom B
I purchased and had Wal-Mart install four Michelin tires on my Toyota. I could not find the tires cheaper anywhere else as well as the install. Tires arrived at my Walmart on time and install only took 75 minutes. Very pleased with the entire process.
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May 2023 by Peter Melchert
Walk in. Put new tires on at low cost van I got had bad tires. So got $500 off to buy tires $400.
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April 2023 by robert zielke
Quick service, friendly staff and reasonably priced.
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March 2023 by MaryBeth Westley
They are do helpful and they do a great job
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November 2022 by Carlos Villa-Rivera
Best auto care center around. They work very fast and take really good care of you as a customer. The staff is friendly and knowledgeable, they do anything they possibly can to make sure you're well cared for.
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October 2022 by Sheree Allure
Reasonable prices, outstanding service with the BEST staff, even while short staffed! Got 4 new tires for a Rav4. Purchased and installed at this location at the last minute. They literally made availability for me the day before my road trip so I could drive safely!Thank You!
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September 2022 by My Straw Man
Understaffed however very efficient. Give these employees pay raises! Very friendly and helpful. I will return.
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May 2022 by Michael Schubert
They did a good job and they were fast.
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May 2022 by Yew G.
If I could give a 0 star I would. Watertown, WI. Well, my dear husband got a nail in his tire with less than 15,000 miles on the tire, the tire had a slow leak as it was flat in the morning and he inflated it to get it to a repair location. Went to Walmart because it was open and it is a simple repair. Got there they took his car in and come back to tell him that there is NO WAY to repair it. My husband says ok give me a new tire. Joyce says you can't just put one tire on. Ok, give me 2. There was a sign that said that they RECOMMEND buying them in pairs - that would be 2 correct? Tires should be repaired in pairs. Joyce continues to say that you have all 4 tires because you have AWD. Wow at $206 per tire plus all the other stuff. YIKES. Why do I have to put on 4 tires? Hubby questioned her as these tires have about 15,000 miles on them. And she said it was the LAW. He asked what Wisconsin Administrative or Federal law number would be referencing, I am interested in looking that up. Embarrassed, she changed her story that it was their policy. Sure it is Walmarts Policy to force someone to spend $900 instead of $200 (follow the money); but I am not dropping $900 on tires because Joyce says so. Then she when on to pull out a book from BF Goodrich and quickly splayed open and closed the book on what they recommended but not enough so that someone could read the entire recommendation. My husband, said you are not selling me BF Goodrich tires. What does the manufacturer of the proposed tires recommend? Joyce responds "This is the Bible of tires!" But it is your choice. Hubby indicated that you really have not given me a choice at all... 4 tires or what is my other choice, I can get 4 donut tires? I am not working on your car she protested. So he said just put the Donut on it, at first she said ok then, Joyce refused. Seriously, you will not put the spare tire on? Joyce went on to say I am not working on your car because you are going to say that I forced you to put 4 tires on your car. Joyce bellowed over the PA to back out of the car. I refuse to work on it. Emotional much? Don't question Joyce. Now at some point, I am sure my husband tried to push her buttons because she was so obstinate about doing anything other than a big fat repair bill. Hubby is not an idiot when it comes to tires. My husband asked to see the manager. Joyce refused and claimed she was the manager of the automotive domain. More like Tire Tyrant! And he had enough of the Tyrant of Tires and went home to fight the battle another day. In fact, the next hubby went the next day to a tire shop and they fixed and balanced for $20+tax. Hmmm.... you are right Joyce, we did have a choice but you did not present the most economical one. Don't go there for tire repairs, go somewhere else.
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March 2022 by Alisha Schlipp
Excellent experience, fast service and I love that they text you when your car is done. Very affordable oil change they did a great job. Only issue was I walked all the way around outside instead of asking for them to open the door I came in. I'll know for next time, it is locked once you enter. They do have a seating area or you can walk around Walmart.
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January 2022 by Aljosha Lufta
I used to go to the Janesville location but kept getting terrible service: attitude, long service and wait times, incomplete services, bad customer sevice period. So I stopped going to Walmart auto centers in general. However, since I bought my tires at Walmart I wanted the free tire rotation and decided to also get an oil change at the same time. Decided to go with Watertown location since Janesville was saying they don't do appointments for those services only for new tire installations! What?! Called Watertown, no problem. Set the appointment. Went in and got the work done and everyone there was so much friendlier and much much better service. Night and day difference between the 2 locations. I'll gladly go back here but never going to the Janesville one again. Great job to the Watertown team, that's how business should be ran!
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December 2021 by Cory Peters
Always have had great service here.
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November 2021 by Becca Wolfgram
I got a oil change very quick and even sent a text to let me know when it was done. I didn't know that I had a sealed steering system so they charged me for the 35 oil change but really did the pit crew change minus thay they used a higher brand of oil. So next time I'll be just doing the pit crew.