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October 2023 by JD Henderson
My experience at Auto House was a great one. Chris & Tom were very professional and honorable. During the financing process, I had to wait for my bank & during that time another buyer came in looking to purchase the same vehicle. The guys held it for me (when they didn’t have to). As a start up logistics business, I have lost a truck within the past month (same situation even with putting down earnest money). So major kudos to Auto House . I am very satisfied with their customer service as well as my purchase. Thanks guys!!
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August 2023 by Aaron W Beay
We recently purchased a vehicle from Auto House and after a couple of days we noticed it was acting up. To be honest, I was preparing for a long and difficult fight to find resolution to this problem, as I assumed most small private dealers do not want to deal with a situation like this. I spoke to Tom Michaels and he was quick to help us find a satisfactory resolution. Even though it took multiple tries and more time than we anticipated Tom and the Auto House took care of us. We are now very happy with our car's performance and would recommend any of our friends to work with Tom and his team. To all those who have not found resolution with Tom and Auto House I have to question your conflict resolution skills. I have never seen anyone work so hard at making sure we were satisfied as they did at the Auto House. Well Done!
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August 2023 by Jos Olson
Awesome experience buying a car here. Tom was super friendly, helpful, and a great guy to work with. Highly recommend this place if you're looking for a used car!
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July 2023 by Sally Firth
Buying used cars is never stress free but Tom was extremely helpful and put us in the perfect vehicle for our price range and basic requirements. The experience exceeded our expectations. We would not hesitate in recommending buying a used car from Tom. Do your homework. Double check your budget. You get what you pay for.
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July 2023 by Jeffery Higbee
Purchased 2013 ford escape from Tom .if it did not read 105 k I could be fooled to believe it has 20-30k ! Looks , smells, drives like a much newer car ! Over the moon happy ! Thx Tom ?
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July 2023 by Kayla
Tom was very nice and accommodating to my questions and things I asked to have done for a car I was looking at purchasing. I took the vehicle to another shop to have it looked over as well since it’s always good to have another opinion . I’m very happy with how things were handled. Would recommend this place to others.
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June 2023 by R. Champion
I was very impressed with the professionalism of Tom, the owner, and his staff. I bought a very nice used car. I had a very minor body issue that was fixed. Tom's mechanics are top rate.I've encouraged my daughters and grandchildren to be sure to shop there.
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April 2023 by Saus daa Saus
The guy or owner is extremely rude and unhelpful, ignores if you are asking for information or what comes with the car, says it is sold as is ,like it has no warranties, definitely do not recommend this guy or place to go, waste of time. terrible place !!!!
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March 2023 by Yolanda Ashley
The guys there were the best. I love my new GMC ENVOY!!!! I'd recommend them to everyone I know.
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February 2023 by Charlie Whiskey
Our family has had multiple positive experiences with Tom through uhaul rentals and vehicle purchases. Thanks!
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January 2023 by James D.
Nightmare. Bought a used 2015 Forester Aug 2022. One month later had to spend $3240 in repairs. Read all reviews on G00gle and Y3lp. Numerous customers had to spend thousands in repairs soon after purchase. My G00gle and Y3lp reviews include photos of repair receipts. Fake good reviews sound scripted. My repairs one month later include bad axle shafts, bad tires, frozen brake caliper, bad rotors, pads, differential issues. I was told by 2 mechanics elsewhere that the transmission is going bad. Can't afford to fix. Put $9000 down and drained my savings. Before you even consider Auto House Waukesha do your research and read ALL the reviews you can find. Then ask yourself if you want to risk trusting Tom. Do you want to risk being another of many fooled customers who has to spend thousands in repairs soon after purchase.
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January 2023 by James D.
Auto House Waukesha1611 Lincoln Ave, Waukesha, WI 53186Bought a 2015 Subaru Forester from Auto House. Read ALL the reviews before going. Tom likes to reply "Don't believe the bad reviews". So I include photos of the repair receipts below to prove my bad review of Auto House. If you read all the reviews on G00gle and elsewhere you will see numerous customers who had to spend thousands of dollars on repairs right after buying from Tom. Toms excuse is shit happens. More like shit is sold at Auto House Waukesha WI. My bad review is a couple months late because I was out of state and had left the receipts for all the repairs in WI. All repairs were done within a month of buying the car. So here are my details. Within a month after buying the Subaru I had to spend $3,240 on repairs! Starting with tires. I heard a sound coming from underneath the first week. Took it back and Tom drove it. Claimed it was cupping of the tires. Which on the Car Fax report it claimed Auto House had just mounted. Found out from Firestone that they were only for use in winter. Not safe for warmer weather. Bought the car in August. Had to get new tires from Goodyear ASAP. Next problem was the brakes. One caliper was stuck, grinding the pad almost to metal. Couldn't afford a new one so had it rebuilt. Rear rotors were bad and had to be replaced. As well as all pads. How did Auto House miss the frozen caliper and bad pads and rotors if they had mounted new tires? Was referred to Subaru dealership to figure out what the original humming, grinding noise was. First Subaru dealership found many things wrong but could not get me in for repairs soon enough. This included needing new plugs, control arm bushings, which I still can not afford to have repaired. Second Subaru dealership found bad front axle shafts. Made a clicking sound when turning. Humming, grinding sound was not fixed. Mechanics at 3 shops said it sounded like the transmission. Could not afford to get it fixed. Put down $9000 to buy the car. No funds left. Also had to change the differential fluid on Rear. Couldn't afford both. When you buy a car from a dealership you expect them to thoroughly inspect everything. $3,240 in repairs the first month after purchase is pathetic. Tom claims they always repair issues if found soon after purchase. Maybe doing a better job with the pre sale inspection would be a better idea. Once I found out the humming sound was not cupped tires, but most likely the transmission I lost trust for Auto House. With so many things found wrong a month after purchase I did not trust Auto House to fix the issues they should have found and repaired before the sale. I did not read all the reviews. Had I done so I never would of considered buying a car from Auto House. There are several issues that I still can not afford to have repaired. This whole experience has been a nightmare. Several other bad reviews contain complaints of thousands in repairs soon after buying from them. Tom blames the customer for not bringing them to his attention. Who would trust them after buying an unsafe vehicle?! Also do not believe the Car Fax report when buying a used car. I was told that many reputable places do not report to Car Fax. I was also told before buying the car that there were no accidents in the cars history. After buying it I found receipts in the glove box detailing an accident that cost over $4,000 to fix. Then noticed the hood was not seated evenly. How did Auto House miss the collision receipts in the glove box? Why did Tom tell me there had been no accidents? I will admit I should of been more thorough in my own inspection before buying it. I should have taken it to a Subaru dealership to check it out before buying it. This purchase has destroyed my savings. Destroyed my trust. Don't make the same mistakes I did trusting Auto House Waukesha.
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December 2022 by Cindy Knoblock
I knew exactly what I was looking for. When I arrived at Auto House, I was able to search the lot without high pressure sales men interfering. I found my truck! Tom was polite and gave me detailed information about it. He also handed me the keys, told me to take it for a test drive, come back when I was satisfied whether I wanted it or not. I checked under the hood, looked it over throughly. Tom was amazing. He helped me go through the financial process, even though my credit was questionable. He answered all my questions and doesn’t hesitate to treat his customers with a “got your back attitude”. Tom is an honest and fair guy. Check Auto House out! I love my truck!
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November 2022 by James Draws
Collecting repair receipts and estimates. Just noticed I can add photos to prove how much I had to spend to make the car safe to drive. Detailed review soon.
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July 2022 by mary mcintosh
Trustworthy, honesty, integrity, fair...That's how I would describe Tom, the owner and the buying process. This is my second car that I have purchased here.
