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September 2023 by R Jasniewski
Fast efficient service
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April 2023 by Rucy Ruhland
This bank and this branch has most incompetent people working for them. They do very little to solve any issues you might be facing or find alternative solutions. They never return your calls, won’t let you access your account or transfer you to talk to a manager or supervisor. I have never experienced worst service than I have with Educators. I would highly advise never doing business with this establishment.
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March 2023 by Cory Jensen
Literally waited on hold for over an hour for two days to speak to someone. I left a call back number. To have someone call me back and say that wasn't his department. Then he sent me back to the same waiting message. At this point they are going to lose out on a home loan just because they won't answer the phone.Edited after educators seen my review. They got ahold of me the same day. The manager was very helpful and friendly. Thank you for the quick response.
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October 2021 by Daryl Clasen
I had a fraudulent/unauthorized ACH withdrawal and the service from ECU was subpar. The result so far is lost money on a newly opened business account. Edit: They have also deleted the DocuSign dispute form and some internal messaging and will not give any information to send a certified letter on the topic to management. Rating stands.
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June 2021 by Rebecca Babcock
I recently worked with Casey to buy my leased vehicle. I had an email approval within an hour; I have to note that it’s been close to a week and still no answer from where I do my main banking. Educators gave me a great interest rate , I was able to purchase an extended warranty etc. the whole experience was wonderful and I was treated as valued member of the credit union. Will look to them in the future!!!
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April 2021 by Rebecca Gruenewald
I recently worked with Casey to buy my leased vehicle. I had an email approval within an hour; I have to note that it’s been close to a week and still no answer from where I do my main banking. Educators gave me a great interest rate , I was able to purchase an extended warranty etc. the whole experience was wonderful and I was treated as valued member of the credit union. Will look to them in the future!!!
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February 2021 by Kay Robinson
Never had a issue I love this bank
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August 2020 by Rohan D.
I do like Educators Credit Union mostly because it's not one of those big awful three mega-banks that tanked our economy in 2008 and since then have been robbing the American public in the form of excessive fees and loan interest without mercy. This location has a great staff of friendly, efficient and able tellers. They have extremely limited contact during the pandemic which tells me they care about health and safety.
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July 2020 by Lawanda Davis
I Love Educators credit union.... ON Summit in Waukesha They have great customer serviceThe staff is respectful and very niceI would definitely recommend educated credit Union to family members and friends...I give them 5 Thumbs up ?????
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April 2020 by Tahirih Hanson
This is the single worst banking establishment I have ever been with. They don't deserve a single star.
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October 2019 by Stacy Gains
Highly recommend!!!
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July 2019 by Barry L.
Customer Service: ***** Competitive Rates and Offerings: ***** Digital Technology/App: ***** Educators Credit Union membership is open to anyone who works or lives in southeastern Wisconsin. Educators Credit Union is a financial cooperative. We've been with ECU for about 9 years now. We moved from US Bank after getting nickel and dime on a monthly basis and extremely poor customer service. We read about ECU, came in to talk to them and walked out with our accounts set up. Friendly, outgoing and accommodating customer service each and every time we go there for whatever reason. We have multiple savings, checking and home improvement loan here and now most recently a short approval process to get a pre-approved auto loan in a few hours. We were then able to better shop for a car. I was also there to help my oldest build credit, working with a rep and asked if it was possible to have him order me new checks and he went in and did that within 30 seconds instead of pushing it off to someone else. What we like best is one of their programs. Debit and credit card holders can earn reward points. Every dollar we charge on our debit/credit card: Debit card "credit" transactions = 1 point for every $2 spent Credit card "credit" transactions = 1 point for every $1 spent Redeem points for discounts and promotions on Educators products and services, cash back, gift cards, air travel, and more. We use our points for hotel stays and take side trips with the kids. I can't stress enough how exceptional the customer service is. After all, banking is a service business, and ECU does a great job to earn your business. ECU started out operating under the guiding principle of "Not for Profit, Not for Charity, But for Service." They consistently deliver on that principle.
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June 2019 by Antonio Galindo
Margaret Ward made getting a loan stress free and was very informative. I came in thinking it would be a rough experience but it was totally the opposite, she made it very easy. She definitely knows her stuff and was very polite and knowledgeable through the process. I highly recommend her if you stop by!
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February 2019 by Hayley Grace
I am soooo happy i switched from a bank to this credit union. all the employees here are friendly every time i come in, its obvious they take customer service seriously! I also reached out for help with my debt, which now i am almost paid off and my credit score grew substantially!
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January 2019 by Sarita
Fast, friendly service
