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February 2024 by David Saunders
Clean & well organized. Fairly priced.
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February 2024 by Frank Renzoni
Everything I was looking for. Clean & well organized. Fairly priced
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February 2024 by Adam Bell
Awesome
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February 2024 by Andrea Bonofiglio
Love this place.
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January 2024 by Carol Foss
I make my own jewelry, and Hobby Lobby has everything I need. Their supplies are usually 50% off!
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January 2024 by JoAnn Braun
They open cashier asiles just to make sure you don't have to wait in line long.
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January 2024 by Bruce Juhl
Clean store, wonderful and caring employees! Love Hobby Lobby and what they stand for!
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January 2024 by Marilyn Wagner
Huge inventoryFriendly associates
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January 2024 by Christy Belsky
The holiday selection at this Hobby Lobby is unparalleled. Hands down, it's the winner.
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January 2024 by Elle C
Dear Hobby Lobby,Tonight is the last night I will ever spend money in your store. In most cases following corporate policy is the safe and correct thing to do and in other cases bending the rules slightly to rectify a situation that is completely the fault and misunderstanding of your employee is the right thing to do.A brief overview of the situation:I was at the register with my items. I pointed out to the cashier that the last 4 items I had were from the clearance section. A sign in that section stated that all remaining Fall items were 90% off. The items I brought to the register were clearly marked Fall. The cashier told me that the price on the sticker was the correct price ($3.24). I kindly refuted this saying that $3.24 was not 90% off of $12.99. I have bought lots of clearance from Hobby Lobby in the past, this is not my first rodeo. I know that clearance is always 90% off the original price. The cashier still said the price on the tag was 90% off. I wasn't going to argue so I told her I wasn't going to buy the items. There was another lady standing nearby who came to the register and said "Are these takebacks?". Obviously, she had been listening to the conversation so perhaps she didn't know the correct way to ring it up either or I would assume she would have corrected the cashier. After leaving the store I called and asked for the manager. I asked if clearance that is 90% off is supposed to be 90% of the original price of the item or if the sticker price is what should be rung up. She confirmed that what I thought and had experienced many times was correct. She apologized for the mishap. I told the manager who my cashier was so she could correct them.Now that the misunderstanding was cleared up I told the manager I would come back tomorrow right away to buy the 4 items I left behind. She stated that she was sorry but it is corporate policy that clearance items cannot be placed on hold. In a normal circumstance I would not care; however, in this circumstance I really do care. Your employee(s) was misinformed, did not double-check with a supervisor and as a result I left without the merchandise. I call to ask the correct policy (which I am well-aware of already). I was very kind. The manager confirms that I am correct and apologizes for the situation. I say that I will come back tomorrow to get the items, which is already an unnecessary inconvenience. It was only 50 minutes prior to the store closing for the evening and I said I would come back right away the next morning and I am told they will not hold the items because they are clearance and that is corporate policy.I have never been at a job where the manager was not able to make a judgement call and bend the rules slightly to rectify a situation, especially when the customer was not being unreasonable in their request and completely in the right and the employee wasn't. This is a situation where independent thinking skills and customer service should outweigh corporate policy.I work in retail not far from the Hobby Lobby store in Brookfield. We go above and beyond to provide excellent customer service, sometimes even to people who are unreasonable and don't deserve it. I'm just very disappointed. They definitely dropped the ball at the very last second. Always make it right. Sorry is not always enough. Hiding behind corporate policy is not right in every situation either. Golden rule always applies above all others. I can't even count how many times I've referred customers to HL when we didn't have something they were looking for. Never again.
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December 2023 by Steve Schaefer
Framing department is top notch and do excellent work. Highly recommend ?
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November 2023 by Sandy Schoville
Of all the craft stores around, HL is by far my favorite with the wide selection of items in every craft category.I crochet and love the yarn selections and quality available. I can match just about every kitchen towel with a yarn color here.The variety of seasonal decor here is awesome. My best purchase so far is my mini lite Christmas tree! It's 6.5 ft of beautiful white lights and stays well past the holiday.
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November 2023 by Ryan
I get my paint supplies from here. Only negative about the store is you wait in line for 20 or 30 mins.
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November 2023 by Elizabeth Gramz
Always good deals, always plenty of supplies for whatever project I’m working on.
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November 2023 by kids glitter
Made huge purchase and cashier was super delightful and patient
