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November 2023 by Robert Hider
Great experience. Got to test drive a few cars. Picked one out, and had all new brakes and exhaust work before picking it up. Rick was awesome with the whole process.
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November 2023 by Keri D.
I had a great experience buying a car from here. Bob and Rick were friendly and welcoming from the time I walked in the door. Rick went above and beyond to get my daughter into the car she had her heart set on, and the payments she wanted too. I definitely recommend checking out this dealership for your next car. They have a great selection with all price ranges- and they will do everything they can to get you into the car you want.
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November 2023 by Breze Thurber
Horrible place and horrible owners. Talked with Rick Thursday 11-2-23About coming to look at a car. 11-3 -23 talked with Rick again and needed purchase contract. 11-4-23 apparently the car was sold!!!! drove 2 hours and the car was still posted and nothing was said. Disgusting way to do business. No offer to put money down to hold! Parking lot is overall packed full of vehicles with no wiggle room. No warm welcome here at all. Save your money and look somewhere else.
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October 2023 by Richard Christl
Best all time customer service experience. The Finance Manager was extremely helpful and explained everything clearly to me and took the time to make sure I understood everything. I highly recommend them. They have some of the nicest 10k and under inventory around.
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October 2023 by Jacqueline Polka
Ideal Auto is the place I buy all my vehicles, this is the first place I thought of when I needed another vehicle, they have the best deals. Bob and Rick have the best customer service around and Rick is the best finance manager to get you the best deal. Don't forget to stop in to meet Chief, bring treats!
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October 2023 by Guy
Last week I bought a used car from ideal auto in Waukesha. The tread on the tires look good. Before I got home, the low tire pressure light went on. I stopped by a station and it was down to 24 psi. He foiled it to 35 psi. Today’s later was down Again. I took it to Discount Tire to have them look at it, I was told all four tires were 8 1/2 yrs old, and the edges of the tread and sidewalls were cracking from age and losing their seal. They recommended replacing all four tires, because they were no longer safe to drive off. I called ideal and told them, but I discovered and asked if they would help me towards the cost of new tires. They told me I can buy new tires if Want, but that they would not help me With the cost. They made their sale and that’s all they were concerned about evidently. I would not Buy from them again, nor recommend anyone else to. Once, shame on them. Twice shame on me
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September 2023 by Michael Michalski
I bought a 2014 Jeep Cherokee and noticed when I got home the reverse camera wasn't working. I went back the next day and talked to Rick about the problem and he said they'd gladly replace the camera for me. Thought for sure I was going to be told u took it off the lot and signed a contract so it's your problem now. Rick was great to work with and helped take away my buyers remorse.
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September 2023 by Jeff Sontag
BEWARE!!!! 0 STARS!!!DO NOT GIVE THEM A DEPOSIT TO HOLD A CAR MY EXPERIENCE ISAS FOLLOWS...On July 29 my wife Put a $100 deposit to hold a car till July 31. Salesman Bob assured it would be refunded if not purchased. Today 9/14 is 45 days , 3 separate phone calls, and got 3 different excuses still no refund.
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September 2023 by joanne sontag
BEWARE!!!I Put a deposit OF $100 to hold a vehicle on July 29 2023. Salesperson Bob told me completely refundable if I didn't purchase by July 31 2023. It is September 14 2023..still have not been refunded, after three separate attempts, im getting the run around on trying to retrieve my deposit
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September 2023 by Luke Eliszewski
I recently bought a vehicle from Rick, very honest and helpful guy, any question asked he had an answer for, was very outgoing and helped me find a great car to use for school!Thanks Rick!
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September 2023 by Douglas
Bought 3 vehicles from them , never had a problem with any of them,Will definitely send friends there
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August 2023 by K Mo
Bought a truck from them. It ran fine for a few weeks. It’s been about a year now and I am still putting money in it for repairs. They know just what to do to make it all seem fine until it leaves the lot then shortly after you’ll have repair after repair to fix all the hidden issues they most likely knew about. Don’t let them do the same to you. Selling a used car is one thing but this shop is selling pure lemons and they know it. I’ve been dealing with used car dealerships for a long time now. This is by far the biggest rip off.
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August 2023 by Matt Behrend
Bought a 2015 Chevy Cruze a few months ago. I was concerned about an oil leak from the test drive. Benny the salesman told me they had fixed the leak when I came back to purchase, and that the vehicle had gone through a complete inspection in the last few days. I get it, I'm buying a used car and assume some risk but when I'm told my concern (the leak) has been fixed by their mechanic I want to believe a dealer is not misreprenting the situation. In the photo you can see a substantial oil leak on my newly poured concrete. That's a size 13 shoe for reference. The car only sat there for 20 minutes. Only a crooked dealership would do business this way. Do not buy from them.Was also told I would get a free key fob from Batteries Plus up the street. Benny called them while I was there. When I got to Batteries Plus they stated they tried to tell Benny they cannot program a new fob without an existing. Basically, I was sol on that. Now the alarm starts to sound every time they door is unlocked with the key until the key is inserted to the ignition and turned. Another misrepresentation by this crooked dealership. Stay away from these crooks.
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July 2023 by Biggie Rashford
I called them today looking at an Escalade 2010 I asked them for a cash price he told $20,075. I asked can we work on that number seeing how the car was over priced by 700.00 anyway. He caught an instant attitude. I'm offering you 20,000 cash. I can take my business elsewhere. You're not doing me any favors.
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May 2023 by Juan Salazar
Great place. Benny helped me with every little detail and helped answer all my questions. Stayed and helped us out for 2 hours. Definitely going back. Very highly recommended!
