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October 2023 by Deb Bowers
I’ve patronized Love Nail since 2018 and had been generally satisfied with the results. The nail tech who I generally used left there, so I had to try a new technician. I generally get my nails done every 2 to 3 weeks and they lasted nicely with my former tech.However, in less than 1 week, my thumb nail popped off. I made an appointment to get it redone. When I called, I was asked if I still had my receipt. When I replied no, I was asked who the technician was who did my nails. I named him, and asked if there would be a charge. At 1st I was told yes, $5 without a receipt. But after talking to the person who booked my appointment – she agreed that my nail should not have popped off and said no charge.Long story short, I was charged. I mentioned I was promised no charge for getting the nail redone. I told what time I called so the person who spoke to me could be identified. Even so, the promise was not honored. Love Nail lost a steady 5-year customer over a $5 service call.
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October 2023 by Alyson Deuster
Honestly my best nail experience, such good customer service and the shape is perfect and design is excellent. This is going to be my go to place now.
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October 2023 by krrobert
Unfortunately I am giving up on this place after 5+ years of being a client. There’s only a select few nail techs that are consistent, and most of them have left within the last month which is odd to me.My last appointment here was on Friday with someone I thought was going to be my new go to, since I had heard such great things about him and saw how talkative and fun he was with his clients. On my way to my appt, I was stopped by a train on sunset drive which is only a few mins down the road from the salon. At exactly 2:03 (3 mins past my appt time) I get a call asking if i was coming, I immediately apologize and let her know I was stopped by a train down the road and will be there within a few minutes.I walk in at 2:06, rushing and apologetic but smiling because I made it. My smile was WIPED off my face when my “friendly and talkative” nail tech cut me off mid sentence. “pick out your color” and then walks away clearly soooo annoyed with me. I felt so uncomfortable during my whole appointment because of how my nail tech was acting towards me! The whole time he just kept making faces at the receptionist and rolling his eyes. I feel terrible showing up late and I never have before, it was out of my control. After my nails were rushed through, I saw him laughing and being so friendly to another regular of his and I’m just over it. This place is going down hill so fast, don’t waste your time or money.
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October 2023 by Alli Eve
absolutely in love! she worked hard & made sure it was done the way she would want it! LOVE LOVE LOVE YOU GUYS!!!
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September 2023 by Sonya Zuberbier
Went in for a fill… most places charge $30-35. They charge $45. No biggie, maybe they are fantastic right? Definitely not, the tech applied the overlay too thick, poor at shaping, and couldn’t do a simple flower design. I was giving him grace, he needed to wipe it off and start over 3 times. I thought, no sweat people need to learn, and practice is key. I then finally finish and they charge me $61!! For a fill, with two mediocre flowers on my ring fingers!! When I asked for almond shape no one said, this is a shape that you have to pay $5 for. I have NEVER been charged for shaping. Then he said you got a design, ok typically $5 but he did a poor job and apologized for his inexperience so customer service mindset says let’s skip it this time. Nope, and they charged $10 for this design!! I left there fuming!! They will NEVER have my business again!!PS horribly unclean!! They don’t clean anything, dust (other ppls nail filings and dead skin cells) on all tools. No tools came out of clean packages. The lady who started my nails with my dust all over her, then stops mid service to take another client and doesn’t wash her hands.
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August 2023 by Abby Cruz
Save your money…Initially saw Felix a month ago as a recommendation from a family member and he did a fantastic job. However, I saw Sara today and left disappointed. She left my hands and nails covered in dip and chrome powder, so I get to clean/peel that off when I get home. I also had to settle for a chrome a color I didn’t initially ask for just to pay an extra $20 for (and they don’t advertise this). She seemed rushed the whole time. Wouldn’t recommend unless you want your nails looking a mess.
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August 2023 by karen derome
1st time. Not a fan. Pedi area was dimly lit. That was cool, but I wondered how they could see what they were doing. I asked the gal twice to make the water hotter, the 2nd time I asked she scowled at me. It was barely room temp. She basically went thru the motions of each step. Wasn’t bad, but not good either. Cost is higher as wellService: Pedicure
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May 2023 by Calla Bog
The man that did my nails was very nice. But he did a terrible job. Almost cut me with the file, and left my nails dirtier than when I came in. No worth $60Services: Acrylic nails
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April 2023 by Gayle Rosenberg
Very disappointed with my pedi today. My girl started working on my feet before my feet hit the water. She didn't want me to put my feet in the water. She started to trim my feet and the skin was tough and hurt when she trimmedand pulled it. I tried twice to stop her and asked if my feet were going to soak first. She turned and spoke to the girl next to her....we clearly did not understand each other. I asked to speak to someone who spoke English. The manager came over and she was no help. I will not be going back.
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April 2023 by Jaime Gilbert
Love my dip nails. First time they broke and they fixed them and this last dip is going on 3 weeks of no breaking
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March 2023 by Laney Connella
i am in love with my nails. maggie did them!! i will definitely be coming here again and asking for her!Services: Dip powder
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February 2023 by Jami Fixel
Went to got a dip manicure and they had added some new colors to their dip selection since the last time I was there. I chose one of those chrome colors. A normal dip manicure they usually charge me $45. This time they charged me $70! When I asked why is it so much more this time she said, “oh the chrome is an extra $20”. There were no signs informing their customers of that and the worker did not give me a heads up for that either before she did it. And where did the extra $5 charge come from? I did not add any tips or design or shaping. Needless to say I will be looking for a new place to go and will not be recommending this place to anyone.Service: Dip powder
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January 2023 by Lina
I LOVE MY NAILS!!! I had David, he was absolutely so amazing and so thorough!!! My nails look amazing. Thank you!!!
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January 2023 by Melissa Gillard
Just got a pedicure here. The massage and included amenities were really nice, however bummed about the actual nail experience. My technician never asked what I wanted, he just took the polish from me. Wouldn't go there again.
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December 2022 by Carly O'Connor
I am so disappointed!! I will not be coming back!!I asked for a french tip with a thin line of red under the french tip. I think this is the worst set of nails I have ever gotten. I could have done a better job at my own house and saved $70!!!! I don’t know how they come up with their prices but $70 for a french tip seems like a lot! I am so unbelievably upset with my nails. I don’t even want a refund I just want them removed asap! If you look at the photos not one nail is the same shape or length.Service: Acrylic nails
