Metro by T-Mobile in Waukesha, Wisconsin, is known for its friendly and professional staff, with customers consistently praising the attentive service provided by employees like AK and Ahmed. Customers appreciate the thorough assistance, especially when transferring services or choosing new phones, with some staff spending significant time helping with details and explanations. However, there are some concerns about staff training, as a few customers experienced miscommunication or misinformation about billing and pricing, leading to frustration. Additionally, the store sometimes faces issues with stock availability, preventing customers from purchasing the phones they want. Despite these issues, many customers feel satisfied with the service they receive, highlighting the staff’s patience and dedication. Overall, the store is recommended for its friendly atmosphere and helpful employees, though improvements in staff training and inventory management could enhance the customer experience further.
Excellent service by AK and Ahmed at MetroPCS store on St Paul Ave in Waukesha. Wish I could give them 10 stars.:) I needed a new cellphone in a hurry and despite arriving shortly before closing time, AK didn't skimp on providing a thorough service and explained details on the new phone patiently! Recommend this location... read full comment
March 2026
I would like to thank James for great service at my number one phone store more than once and I'm greatful for his service
March 2026
Numair is the guy you need if you’re looking for some deals. Great customer service, good presentation and he makes sure that your phone is all set up and good to go. Will definitely be back.
