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April 2024 by Deborah Borghoff
Employees don't care about customers. Lucky to find products and downloading digital sales is frustrating to every customer I encounter
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April 2024 by Connie L. Herman
This Pick 'n Save is clean, well organized with friendly people. Prices are comparable to other grocery stores. When you download their app one can find digital coupons and you can also use the Pick'n Save card together to save even more money on your purchases. I would recommend Pick'n Save grocery store to everyone who want's to save money on the items they need on a daily basis.
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April 2024 by Benjamin Kohlmann
Great employees! The lady supervising the self-checkout followed me outside in a hailstorm to bring me part of the purchase I forgot!!! Incredible thank you! Did not get her name but it was at about 3:00 PM on April 1st 2024. Thank you again!!!!!!!
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March 2024 by Michael Shortt
Depends on which ones.
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March 2024 by K Y
Sat at the Pharmacy window for 15 minutes while the pharmacist played on her phone. Ended up leaving without service. Called at 6pm requesting my meds get filled and when I pulled up at 645 I was ignored, came back around 715 and was told I had to wait 15 minutes.
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February 2024 by Susan Hoffman
Extremely disappointed. All I wanted was 2 croissants, but only available in 6 pack. I requested at the bakery counter for 2. Please divide. Would not do it. Spoke to supervisor and was told they can’t divide?? Due to COVID, they no longer do that. I have been requesting that same order for 4 years, never had a problem.Went to customer service counter and was very rudely spoken to….manager said “if you don’t like our policy, there’s the door”.
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February 2024 by Ron Lesniewski
Good place to grocery shop.
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February 2024 by Ashley
Nice store
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January 2024 by Michael Schemmel
Clean store fair prices.
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January 2024 by Steve Reeves
We needed some items to make meatballs for a party we were going to. Luckily there was a Pick ‘n Save close by to where the party was. They had everything we needed. Meatballs (of course), grape jelly, and chili sauce… plus we needed a Johnsonville Summer Sausage. Everything was easy to find. I needed a little help finding the meatballs, but the person I asked was very helpful and told me the aisle and exactly where they were. I used SCO… pronounced “skow” (Self Checkout). New grocery store lingo. Lol. I waited no more than 2 minutes to start checking out. The store was very clean.
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December 2023 by Johnny Rey
Rude lady. (Kelly) I grabbed a pen not knowing it was her personal pen to write with. I did not hear her say anything. I do have a hearing disability. Lady needs to put her pen in her pocket or put pens out for customers.
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November 2023 by David Allen
Went to the West Sunset store; there is a buy 2 coke products and get three free promotion. You were not in stock so after I completed my shopping, I went to the customer service desk and asked for a rain check for the item on promotion. The CS rep said she can't issue a rain check on my item. I asked her to talk to a manager and she did. First of all, she asked the question from a negative perspective " we can't issue a rain check for the coke promotion, is that correct?". Why not ask if I can provide a rain check to this customer for the Minute Maid 0 sugar Lemonade. Buy two get three free. But that was not how she approached her manager and her manager agreed that Pick & Save could not issue rain checks on my item. I ask if this was a Kroger company police or a store policy or if it was a policy at all. This is an inline SKU normally stocked and there was no signage that limited the promotion to only "in stock merchandise". All she said was that she did not know if it was a corporate policy. I told her I was going to the store on East Sunset and see how they handled my request and that I would call back with my findings. As I suspected they issued me a rain check no questions asked. I called the West Sunset store; talked to the manager and asked why I had to drive to the other end of Sunset for what should be the normal service response. She defended her position and pointed out that she told the person at the CS desk to take my name and number and she would have my product ready for my pick up tomorrow if coke includes it on the truck. I did write down my name and number but what was communicated to me was if the item is delivered tomorrow (Friday) and if I come in and pick it up on Friday they will honor the promotion. I am working from 7:30 AM to 6:00 PM on Friday and If the item sold out on Wednesday what to say that the item will be in stock by the time I can get to their store, not much before 7:00 PM. I asked what if the item is not delivered tomorrow and her only response was it is picked, shipped, delivered, and stocked by Coke and we have no idea what will be delivered until it arrives. So, if my item is not included on tomorrow's delivery? She circled back to Coke. Never got a straight answer. A RAIN CHECK would have been the best and easiest solution for all, but she would not admit that.
I promise to never shop at the West Sunset store again and I will share my story with all that will listen. By the way I work at a local cigar shop, and I have a large circle of friends and acquaintances. So, many of them will hear of my disappointment.
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November 2023 by Dan Laubenheimer
Always great produce and meats.
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October 2023 by Karen Shull
for 2 weeks the liquor department has been out of Admiral Nelson 1.75. Today I bought the last small bottle they had left. If your distributor is on vacay, they should have a replacement to fill your shelves. If this is happening bc you would rather your patrons buy the more expensive brand, I will be shopping elsewhere.
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October 2023 by Arlene Fairbanks
Don't go to this location if you are needing help at the service counter. Took my coinstar ticket to cash in service cashier was closed so it said you can cash out at any register. Stood in line for about 30 min just to be told I had to go to sevice counter then I pointed out it was closed. Worst pick n save in my opinion don't waste your time or money here.