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December 2023 by Amanda M.
Ended up cancelling my membership because Planet Fitness claims to be a judgement free zone but I felt like I was always being watched by other members when using the facility. I initially signed up because it was supposed to be a facility that was available 24/7 but then about a week after I signed up, it became only 24 hours on weekends (Saturday and Sunday) and then closed on after 10pm Monday through Friday...talk about false advertisement! I called to cancel my membership and they told me that I had to send an email to "request" cancellation. I sent the request via email and never heard back. I ended up going into the facility and it turns out you have to fill out a request form to cancel your membership. What the heck?!?! Apparently, the request to cancel your membership can be denied if the general manager doesn't think it is "good" enough...like what if someone was moving out of the state or country?!?! Even if not in the area to use the facility, you could still get charged?!?!?! Overall just seemed extremely sketchy. Now I go to a completely different organization not far away and have a personal trainer plus actual 24/7 access that works for my goals.
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December 2023 by Sloan Butler
the dude that works on third shift is literally never around to help. stood waiting for a tanning booth for 20 minutes. didn’t answer the phone, never came. same experience for over a year.
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December 2023 by Ramdas Kadam
Awesome place for exercise. Highly equipped with all types of advanced machines.
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December 2023 by alex daniel
Very nice everyone is very kind there me and my wife almost go every day
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November 2023 by David Rehse
Great location, very clean and super friendly staff. Great management. This is by far my favorite location
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November 2023 by Tina Funk
Consistently friendly staff who are always cleaning windows or equipment and will give a guest pass to member's guests with little/no hassle.
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October 2023 by Caleb M
My wife and I went to planet fitness in Waukesha to get gym memberships. The young manager was very rude and tried to rush us to a kiosk. All we asked was one question and she refused to answer until we signed into the kiosk. Would not recommend this place.
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September 2023 by Heather Sippel
Probably the best planet fitness I've ever been to. Albeit there is a couple issues. Only one changing room for such a big complex. Showers only have the one curtain not the 2 where you can bring your items in and keep them dry. Not enough sanitation stations. Otherwise so much parking and treadmills the options for lay down aqua beds is nice. The newer tanning beds. The scale was missing buttons but still works. Does suck more planet fitness places couldn't be like this one.
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September 2023 by Eric Vallee
I revised my Initial review because after I posted it, I got a very quick response from the owner. It is a very nice club. They recently added a 5th Smith Press and some more dumbbells. Really like the club.
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September 2023 by Matt Epton
I didn’t actually work out there, I just stopped in to get a refund when Xperience Fitness closed,but they have great hours and it was a clean environment with nice equipment. Nothing fancy, but not trying to be. The young lady behind the counter was so friendly that I actually considered looking into a place that I have mocked for years ?♂️. I heard that these clubs vary, but my experience at their Waukesha location though brief was all good ?
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September 2023 by Chris Jackson
We have been told for 3 months since Experience closed and transferred our membership to Planet Fitness that we can stop membership. They have continued to take out $19.79 each for my husband and I. The old “checks in the mail”. They now owe us $118.74 and we have to make another trip there to tell them again to stop the membership that we didn’t want in the first place! Poor customer service!
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September 2023 by Texas Maki
Honestly a really clean gym to go to with tons of equipment and machines for everyone. The staff is always super friendly. The best part for me though is the hours as I can pretty much fit a workout in whenever I need.
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September 2023 by Ann Marie R
Planet fitness is always spotlessly clean and the staff members are super friendly and kind. The equipment and weights are always maintained and in good working order. And they have plenty of treadmills so that even during peak hours you can still find one that's available. And you cannot beat the membership price! Love, love, love!
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August 2023 by David Low
This place does not answer their phone. The facility has billed me twice after being "transfered" service from xperience fitness closing and I have never agreed to be a member and have told them to refund me and remove me but it is 2 months now and still can't get someone to do their job... very poor customer service
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July 2023 by Debbie G
We have been members since before Covid, and I can honestly say I have never had an unfriendly interaction. The staff is always helpful and hardworking. The facility is immaculate and well appointed. I love everything about my Planet Fitness!