-
October 2023 by Gibson U.
Pharmacy and shotsThe young guy with dreadlocks gave me the Covid booster, 2nd time with this guy. I seriously did not feel a thing, both times. Wife same. Weird, as I've felt every shot in my shoulder I've ever had, just never when this guy gave them. Nothing.My shoulder hurts like hell today though lol.
-
August 2023 by Veronica Meza
Very caring help disabled customers♡☆☆☆
-
July 2023 by Jeremy Watson
How can you go wrong its Sams club
-
March 2023 by Stephanie G.
came to this location because online it states they have a gas station...WELL THEY DON'T‼.....
-
September 2022 by Michelle S.
Let's just say 2 years ago before Covid, I wouldn't have recommended my worst enemy to walk into this store. They really have done a wonderful staff upgrade!! So far, check outs are friendly. Checking in is pleasant. It's still hard to find help with items though. That would be my only negative these days.
-
September 2022 by Kennis W.
Date 09/14/2022. Time at store: approx. 4pm. Waukesha location. This would get two stars if it weren't for the product Sam's offers, and that's the convenience for me to come here. But this review is to address the poor customer service I have gotten here several times. I don't know if Sam's is not practicing work life balance, but some of the staff is really unhappy and ruins it for the many there that give great customer service. I joined a special member program where I can scan my stuff myself and leave..."Scan & Go". I love it....until today. Today I got bananas and other stuff. The sign stated a price, but when I scanned it it came up higher. I was at the front registers, so I notified what appeared to be a front lanes lead. She told me that in order to get the lower price than what the scan & go shows, I have to get in line and go through the register. WHAT!? I told her what is the purpose of this scan n go if I have to go through the line for specific prices. In fact, I informed her that Sam's offers lower price benefits for certain products for being a member of this program. She tells me that I can scan the rest of my stuff and do the bananas at the lanes. I was unaware that there are unknown, higher, prices for the scan n go. I thanked her and I went to go put my bananas back. As I scanned the rest of my cart, I found the raspberries to be the wrong price also. I just pushed my cart forward and left and went to Aldi. Why did I join this program if it's going to be a guessing game with prices, and to find out that I might as well just stand in line at the registers, which I hate. I think coaching the team to offer price adjustments to the customer on price accuracy issues could avoid such frustrations in the future. As I said earlier, the majority of the employed here have been outstanding in their customer service, I am hoping that this was just an occurrence.
-
June 2022 by Mark Emery
Renewed my membership for $45.00. Assumed that I was getting wholesale price on a big screen TV that I bought for $649.00. Seen the same TV at Walmart regular priced for $598.00. Went to the customer service desk and was told they do not price match stores like Best Buy and a few others that were mentioned. Walmart and Sams is the same! I could have saved $51.00 on the TV and $45.00 on my membership. Wont happen again!!!
-
May 2022 by Michelle Cieszki
New tires put on. 2 years ago. Warranty good for 60k.....im at 20k. Two front need replacement. I was never told I had to continue my membership. I called to see if they were still under warranty they would give me no info unless I became a member again. Kind of poor customer service. Makes me feel like ok you get my money but oh well.
-
April 2022 by Terrie Poetz Geboy
Manager at Waukesha Sams club is very rude He clearly didn’t know what he was doing. when we picked up a large order, Told us it was sold and when he found out it actually was our order he never Apologized and had somebody else bring it out to us. Very poor customer service!! Had us waiting for awhile!
-
December 2021 by Santiago Ornelas
Interested and an Asian guy that was there was beyond rude and talking to us as if we were an annoyance no thanks went to the sams over by Milwaukee they were much more helpful
-
September 2021 by Brad K.
They don't answer their phone, had to waste 20 driving out there and still had to wait for someone to come help.
-
August 2021 by Beth Pollard-pape
Great prices on tires. Employees are very helpful.
-
June 2021 by Michelle Shulfer
Prices are great. Store is always clean
-
April 2021 by Antoine Lee
Thanks! Awesome department, great customer service, led by a knowledgeable guy!. Only place my family and I trust.
-
April 2021 by Scott Elle
I have found the Sam's Club Optical Centers to be among the lowest in qualify and service for prescription glasses.