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December 2023 by Brandon Strzyzewski
Stu’s flooring is awesome. The sales rep Don is a super great guy. He’s all about helping you get what you need as opposed to the highest dollar material. The installers were quick and everything looks awesome. Thanks Don!
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November 2023 by Lauri Clope
We have been thinking about doing wood blinds in our home for a long time. We looked into it through Costco a few years ago, but it was too pricey. We decided now, we were comfortable with spending more for the wood, so I contacted Costco again to request a contractor contact us. Stu's is the contractor that our area uses. After a few days of putting in the request, I called again because nobody reached out. It turns out,the representative had been the one to come out a few years ago. She was very short with me, to the point of making me feel like I was bothering her. She quoted via her old measurements & told me to order samples from the manufacturer. In doing that, another representative contacted me. He said he usually beats the Costco price. He came out on 10/24, had samples along, quoted me & the shades were all installed yesterday 11/2. And best of all, Exterior Motives beat her price by $498 on what we purchased, & $1,380 for a quote she gave us based on her previous trip out. I had her adjust for what we were actually getting to have a true comparable. I will be complaining to Costco about this business, their lack of customer service, & overpricing. Our representative was Pam O’Keefe.
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August 2022 by Mark N
I don't review businesses as a matter of course because usually very little impresses me. Stu's Flooring in Waukesha is an exception to my typical views on businesses. First off the pricing on our flooring was excellent. Beat my other quotes. I don't select on price alone, I select on what am I getting for the money. Stu's won. Wind storm knocked out our power on day one of the job. The installers still came an did as much as possible without electricity. Day two they realized our old flooring was too unstable to lay down the new floor without a tear out. Day two tear out and reprepare the subfloor. Day three of what should have been a two day job the installers laid the new flooring and did it to perfection. Every seam every line is straight and true. Total professionals. And they were both nice guys on top of it. My daughter is having new flooring and carpeting put in her house next month, one guess who's doing the job. Stu's is a business that every small business should strive to emulate. Great products, superb customer service, a great team of professional installers and unbelievable attention to detail. If you need flooring or carpeting, you definitely need to call Stu’s Flooring.
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July 2022 by Susan Stanfield
We have used Stu’s Greenfield location twice for flooring and carpeting in the past and were very satisfied with both the salesperson and the installation teams. This time, due to our move to Waukesha county, we were directed to work with the Waukesha store. However, our experience with the Waukesha location has been disappointing. We had an home visit for measuring and an estimate was eventually emailed to us after we went to the store to view more flooring samples. However, a month has passed and there has been no response to an email I’d sent requesting clarification of some questions I had about the estimate. Also, the flooring samples Stu’s had indicated would be mailed to our home have not arrived, and the salesperson never got back to me when I left a message with the office person to have him call me. We’d really wanted to use Stu’s again, but looks like it’s time to move on.
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June 2022 by Jeff Piper
I am selling a home for an estate. We had two rooms and stairs to recarpet and five rooms to remove old carpet to expose a hardwood floor. They did a great job on everything. Easy to work with and did a great job. And the pricing was great.
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December 2021 by Mark Neitzel
I don't review businesses as a matter of course because usually very little impresses me. Stu's Flooring in Waukesha is an exception to my typical views on businesses. First off the pricing on our flooring was excellent. Beat my other quotes. I don't select on price alone, I select on what am I getting for the money. Stu's won. Wind storm knocked out our power on day one of the job. The installers still came an did as much as possible without electricity. Day two they realized our old flooring was too unstable to lay down the new floor without a tear out. Day two tear out and reprepare the subfloor. Day three of what should have been a two day job the installers laid the new flooring and did it to perfection. Every seam every line is straight and true. Total professionals. And they were both nice guys on top of it. My daughter is having new flooring and carpeting put in her house next month, one guess who's doing the job. Stu's is a business that every small business should strive to emulate. Great products, superb customer service, a great team of professional installers and unbelievable attention to detail. If you need flooring or carpeting, you definitely need to call Stu’s Flooring.
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January 2021 by John Falkner
Sheryl and my wife just clicked, when we first came into the showroom and Sheryl came up with the perfect flooring for our home. Our house was measured within a few days and an estimate came in another couple of days. The flooring was installed about a week after our down payment. They estimated 2 days and that is what it took ...DONE! We are very happy with the very professional and thorough job. The final price exactly matched the estimate ...no extra gotcha's. I would recommend Stu's to anyone.
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January 2021 by Kim P.
Went to the Waukesha location. 4-5 guys standing around talking, no one wearing a mask during a statewide mask mandate. Lost my service and I needed 1000 sq ft of flooring
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November 2020 by Peri F.
Awful, from the moment I walked in the showroom at the Waukesha location salesman Robert stated he was on a tight schedule so I had to make it quick. I quickly grabbed 3 samples to take home. The fellow that measured arrived on time a few days later on schedule. It took days to get the quote and when I called Robert to ask about it he again said he didn’t have time to review it yet. I have worked in sales 16 plus years and that is not how you treat somebody that is going to pay big money for a purchase at your store. The concept of the store works and the cost was in line with 2 other companies I received quotes from but the salesmen reminded me of a tacky used car salesmen.
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May 2020 by Emma Oppermann
Needed some hallway carpet replaced. They were very helpful in the store explaining different options and their benefits. Great, quality installation. Very professional company. Highly recommend.
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December 2019 by Julian
Picked a great floor. Had positive experience with Jennifer, Jason and the floor installers. Will do business again with Stu’s Flooring.
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November 2019 by Brett Peach
Derek and the rest of the crew were outstanding. They explained what they were going to do, gave us a timeline and followed through on it. They were extremely helpful and knowledgeable. We'll definitely use Stu's again
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November 2019 by David Zinkiewicz
We would highly recommend Stu’s Flooring. We had a very good experience from picking out our Luxury Vinyl flooring to its installation in our home. The tile layout and grout work was very professionally done.
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November 2019 by JAMES J.
GREAT WARRANTY REPAIR SERVICES! Purchased $4,000 worth of vinyl flooring in 2017. Tenant in our duplex called and said the flooring was lifting up along a seam. Stopped at Stu's in Greenfield on Sunday and told them about it. Called Stu's on Monday and spoke with Dan, one of the owners. He said he would have a repairman out on Wednesday. Wednesday Tyler came out and fixed the problem - NO CHARGE! He said "Stu's just likes to keep our customers happy"! VERY HAPPY WITH THIS LEVEL OF SERVICE!
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September 2019 by Kenneth Hauck
One comment; there were no instructions left to care for the oak flooring, vacuum? Mop? Swifter?