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March 2024 by Elvie Ebert
Customer service was informative and prompt to respond. They gave me all the information I needed and explained all service recommended.When I came in to pick up my car - the representative that took care of me was extremely nice and friendly - becoming rarer and rarer.
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March 2024 by ANDRAE DUKES
They were very courteous and thorough in explaining everything they were doing and why. I felt like they weren't trying to just make a sale,but gave me good information on issues that needed to be addressed. I definitely will be returning for continued maintenance. First time in a long time I felt I could trust the guys working on my vehicle. 100% better than the dealerships
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December 2023 by Samuel Parnau
Reading some of the recent reviews from other people, I wish I had seen them sooner. I made the mistake of getting work done twice on my car here this week and let me tell you, it was a mistake. I’ve also noticed that Tires Plus basically only responds to complaints from women. (Hey guys, I get it, women have a lot stronger influence. But way to publicly show how pathetic you are.) To anyone reading this review, do yourself a favor and go somewhere else. If you’re still on the fence, read my story below…I’m just going to throw some facts out here, rather than injecting my opinion:I came in for a couple new tires, (about $360) and an alignment, which is $112. No other known issues, was using the car as a daily driver for 3 years. I received a call saying they couldn’t do the alignment because I needed both control arms and a tie rod replaced before I could get an alignment. I was also told I needed my fluids filled and an oil change, which was odd, since I just added oil and checked fluids. I declined most of the work, knowing I didn’t need it. Then I was told my wheel was going to fall off if I didn’t get all the advised work done. Strange and unprofessional thing to say, but I’m not easily intimidated. I asked for the work to be done and went to get my car later. No one told me it was done, so I just went there. Good thing I did, too. They were just going to keep my car overnight and I would have been stranded. The next day as I’m driving home from work, my wheel almost fell off. What an odd coincidence. I had it towed back to the shop and told them they needed to fix whatever was wrong with my car. They of course took no responsibility and said it would be $1,300 to fix my car this time. I got my car back the second time, now my passenger door creaks loud and is harder to open. Looks like something damaged the bottom of my car. Tires Plus denied even touching the door. What an odd coincidence again. I got my car home and checked my fluids because my power steering was acting up, to my surprise, all of my fluids were very low. What an odd coincidence for the third time. I met and talked to most of the people who worked there and only had negative encounters with them. One thing is for certain- if Tires Plus in Waukesha tells you that a part needs to be replaced, you’re going to end up replacing it one way or another. Strange how coincidences like that just seem to happen.
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December 2023 by Ashley DeMark
The receptionist made the experience with her knowledge and helpfulness. We were grateful that they were open on a Sunday with a tire emergency. The process of getting the tires on during a busy time was efficient, and they always answered the phone. ?
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November 2023 by Tyler Young
Very reasonable prices on maintenance, great tire prices as well
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October 2023 by Jack Haenlein
I have always had good service from Tires plus, they are courteous and helpful
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October 2023 by jeff ruthenberg
Tried to rip off my 86 year old mother. Told her she had washer fluid in her brake reservoir. Gonna cost her $2400. I happen to be in the car business and took the vehicle to my dealership. 2 different techs, with a total of 45 years experience assured me that there was absolutely nothing wrong. Avoid this place at all cost. Total scumbags.
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September 2023 by Michael Ellington
Incredible service. Needed a patch, called in the morning and they were able to fit me in and get it done fast.
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August 2023 by John Ramirez
John helped us out and went above and beyond best customer service ive ever had.
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August 2023 by Hunter Smith
I like to give businesses the benefit of the doubt but unfortunately my experience was very poor. I’ve been here several times for tires, wheel alignments, etc. and a few months ago I went in again to get my brake pads replaced. Was told I needed my struts and a few other items replaced as well, ended up spending 2 grand but I figured it needed to be done. Noticed a day or two later that my driver side wheel well was torn up, lug nuts broken off and not properly attached. But honestly I didn’t want to deal with it which is on me of course, so I let it sit and finally I decided this past week to go in and get it resolved as well as get an oil change since I was dropping off my car.I went in, deciding to get this repaired and an oil change. Receive a call later after dropping it off, agree to another thousand dollars of services on top of what I had brought it in for. When I arrive to pick it up I pay and walk out only to see that the wheel well on my car was still in tatters and completely untouched. I walk back in and ask the front desk guy who says they must not have seen anything wrong with it, to which I bring him out and show him. He can see the very clear damage, examines it briefly and tells me “Oh, we can’t fix that. You’ll need to go to a dealership.” So I left, what else was there to say after it clearly hadn’t been looked at despite being the main reason I brought my car in? Hard to tell if it was just careless negligence or if I was just outright taken advantage of, but I’m very disappointed. It was after my girlfriend noticed some rusty lug nuts just sitting discarded beneath my windshield wipers today, likely from my recent service visit, that I decided it was worth the time to leave this review.Services: Tires
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August 2023 by Bkay Killa
As usual they did an excellent job for me today. Their prices aren't always the cheapest but they're fast and efficient.
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July 2023 by ob1995 sar
Professional and amazing service appreciate you guys , Jose is the best really appreciate him ?Service: Tires
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June 2023 by S. M. (Smacks)
Had a flat tire down the road. I changed it and noticed the tires were getting pretty worn. Called Tire Plus and spoke to Jose. He got us in that afternoon and had 4 new tires on. Thanks!
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May 2023 by Lauren Apps
Normally I do not leave reviews for businesses but this time I have to. I went into this store to get my tire patched. I have had a tire patched here in the past with no problems. I waited and they proceeded to tell me I needed FOUR new tires. When I asked if they would just patch the spot, I was told no because “it’s not safe.” I have had this car and these tires for barely 2 years. So they proceeded to give me this spreadsheet about how much I had to pay for tires. Then I was told that I should just buy them because “they have payment plans” which I found to be incredibly insulting. When I said I would have to reach out to my husband, they were no longer interested in helping me. My husband told me to leave and take my car elsewhere. Which is exactly what I did. I was told at the next shop that my tires were NOT unsafe and they patched the spot with 0 issues. At tires plus I felt unheard and extremely taken advantage of because I was a young woman and I was alone. I would caution all women from coming here unless accompanied by someone else.Service: Tires
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May 2023 by Julie Egnarski
I stopped for air in my granddaughters stroller tires. Alex was very kind and helpful. I’m not from the area but will recommend this location to family that lives in Waukesha. Thank you again Alex, our trip to Old World WI was fun and the stroller rolled easily!!
