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November 2023 by Mtkcr L.
I can't recommend Waterstone Bank to anyone at this point after my experience. We financed a small apartment complex through Waterstone, but my business partner who handled all finances and payments let the account be overdrawn for a week while working on another project (I was not sent any notices and had no calls/voicemails to my phone regarding this issue during that time). When I checked the balance on a Friday, I saw that it was about $125 in the negative with $8 daily fees to square away which accounted for less than half that amount, so I planned to head there on the following Monday when they reopened to pay this and get things back to normal. I get a call Monday morning from the bank president, who tells me "You owe $125, and we're closing your account because of this problem". Really. No prior notice to me regarding this, no idea if they even tried to reach out to my business partner, and I had told him I was heading in that day once the issue was found to be able to get the balance current and put a few hundred more in to have funds available again. No opportunity to keep the account open, he was very terse and unwilling to discuss options to be able to keep my business with their bank while we work to sell the property they financed in the near future. I've had accounts with many banks over the years, and never, ever experienced anything like this, it was as if they were looking to find some way to close our account for any reason because, I would guess, they simply don't want the business. Beware of working with Waterstone, if they can treat our company like this after 3 years of solid business with only one payment that was late a few days, they'll look for any reason to close your account and THEN tell you they'll hit your credit to make it harder to open an account elsewhere, which is in the letter their bank president sent to me. Unbelievable their bank president would treat customers like this. Look for other local business like Waukesha State Bank, I've been a customer with multiple accounts there for 25 years and never, ever had one issue or revenge move made against my company or my personal accounts through them the way Waterstone did. If I could give zero stars for their business, I would certainly do so. They tried to solicit more business from me a year ago, and I almost transferred multiple hundred thousand from another account to them, but had a feeling that it wasn't a good move. I'm absolutely glad I never, ever opened a personal account there, last thing I'd want to do is give them any more of my money to manage after the abhorrent treatment I've seen they give to customers. Steer clear of Waterstone!
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July 2023 by Brent Franke
Just used the ATM.
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April 2023 by Mary d'angelo
Good service & friendly people. A convenient location
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February 2023 by C. P.
Very nice place. Courteous
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January 2022 by Tyler Hull
Professional and helpful.
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August 2020 by Julie R.
This is my second time around with them no more I use to be a customer a long time ago. When Becky was the bank manager and I liked it there then no problem using my Check card or debit card But second time around when I came back with them things changed if you use your check card a lot there the bank fraud department kind of looks at you bad which is not right you see I don't like writing out checks because I am that good so that's I use my check a lot but I have enough money in there.also today I got notice that I was overdrawn in my saving when I closed it they made a bad mistake there Julie remitz
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November 2018 by J.P. Knapp
I have gone to this bank quite a few times to invest money in CDs. At best, they make you feel like you're bothering them and they would prefer that you just go away. At worst they are plain rude. I don't think I will go there again.
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September 2018 by Aislinn Berry
This actual location is fine. The people are friendly and generally helpful. I'm just trying to review this bank as a whole and couldn't find a better place to do so. The mobile banking app is designed to charge you hidden fees. I was charged for transfers (which they claim is true for every bank but, according to friends and family who bank elsewhere, it's not) and was told I could close my account for free after 90 days. When I went to close it they told me it was actually 180 days. So now I'm stuck with an account they're going to charge me to use. Additionally, this information was never told to me and is not readily available. If you're going to bank here, beware of the mobile banking fees. This one was never listed anywhere so I had no idea about it until the money was taken from my account.
