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February 2024 by Matthew Edwards
Highly recommend! They always ensure that I receive my maximum tax refund for my return and are very positive to work with.
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March 2023 by Rachel Werth
Jay Edwards is amazing!!!! He has helped me for years and is always so pleasant to talk with!!!
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March 2023 by Jordan Dempsey
If I could give no stars I would.I tried to do my taxes at this branch 3 times and each time for 3 days in a row they have canceled on me asking me to reschedule for another appointment. I will not do my taxes here any more at this branch and will tell other people not to as well.
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March 2023 by Rachel Remington
Jay Edwards is amazing!!!! He has helped me for years and is always so pleasant to talk with!!!
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January 2023 by Zac
I have never had a bad experience with there team! Jay has always gone above and beyond to help us and ensure we are getting the most bang for our buck. We have been coming here for years and don't plan on stopping. When we where in need of some documents Jay had them all ready for me to sign and mailed everything and handled it all for me! Thanks again
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August 2022 by Kathleen M
Unfortunately I have nothing positive to say, doing taxes was a nightmare and I had to go back twice and call multiple times to get a straight answer, and each time spoke with a different person, will not go back here next year.
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May 2022 by Sediq Khan
Update:After I posted my concern, I then got a reply from "The Owner" with a number to reach "screenshot herewith attached", I call the number, I wait talk to them for 40 mins, just to find out, that it can not do anything because they do not have access to the branches "Waupaca" computer system. I then see the same reply was copy pasted by the owner to other comments that were not happy with the service, this tell me one thing: "An absolute lazy, unaware, unobservant, negligent, careless, and indifferent" customer service. I regret going to this Branch, I regret filing my taxes with H&R Block. Absolutely terrible service.Original Post:After they filled my taxes, a week later they sent me a letter and instruction on how to submit my VA state tax due, I contacted them back on why should I still be talking about my taxes after I booked an appt., with you guys 20 days ago, stayed in your office for almost an hour and it is still not complete?! Did not get a satisfactory answer and now I have to travel like 50 miles to get a cashier check and send it to VA. NOT WHAT I WAS EXPECTING!
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April 2022 by Tom Michael
You always have the answers to my questions and you never let any requirements or opportunities pass me by. I'm not the most organized person, but you do a wonderful job of keeping me focused on retrieving the needed documents. Best of all you do all of this with the most pleasant disposition, making tax time a pleasure.
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April 2022 by Michele Dew
Pricey as compared to other tax prep services that I have used. It cost me $297 to have my taxes prepared.
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April 2022 by Jodi (JD1317)
Friendly and quick service. Easy to upload online and have Kris process and file.
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April 2022 by Trisha n
For making things easier to understand and an overall nice experience.
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February 2022 by Kassi Tews
My tax lady Kris does and amazing job everytime. Will always go to her for as long as she's there!
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May 2021 by Melanie Knutson
Went to Waupaca branch this year and Kris was absolutely amazing and helpful!!!
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April 2021 by Natasha Leopold
Kris was very nice and my stuff went through a lot faster than they thought it would he had everything done perfectly recommended to anyone
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March 2021 by Kayla Salter
Kris at the Waupaca office has been doing my taxes for many years. She is always so nice, kind and very knowledgeable about doing our return.
