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October 2023 by Randy Patasius
Terrible customer service. Went to return an atv battery that the guy said would work and it didn't. Brought battery back along with old one and he matched one up for me. Original battery was 139.99 and had a core charge of 10.00. Total was 149.99 plus tax. New battery was 129.99 with additional 10.00 core charge. I brought old battery back so there should have been no core charge. Upon exchange, I was told by associate manager that I would get nothing back. I explained that that was not correct. She got mad, told Hayley to refund me 10.00 and started walking away all mad. I told her it should be 20.00 plus tax. She was all mad at me and told Haley to refund me 20.00 and walked away. I tried to explain to Hayley and she would not listen to me. I felt like a criminal and should not have to feel that way for doing nothing wrong. I paid 149.99 plus tax for original battery and core charge. Both should have been refunded. New battery was 129.99 plus tax with no core charge because I brought old battery in. How much would someone expect to get back in a normal transaction? 20.00 plus tax, right? No, I was given a $20.00 appeasement card and was not treated like a normal person. I am very disappointed. The young man that took care of me both times selecting a battery was extremely helpful.
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September 2023 by Robert Running
This store is great! Most of the items I needed they had. There are items that they didn't have, no other competitors stores had the items I needed either. Lots of great fishing lures and specialty lures also. I shop here whenever possible. I love this store!
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September 2023 by Louis
It's usually difficult to get assistance because no one's around when I'm there. However this visit was very productive. Someone asked me if I needed help promptly and I was able to get what I needed and complete my mission with speed.
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September 2023 by Samantha Johnson
Terrible customer service desk employees. 2 young girls that were very unhelpful and unprofessional. I was suppose to get a 20% discount and only got 10% off. I asked for a price adjustment and the one girl didn't seem to know what to do, so she called the other girl over. This girl was acting very chaotic and told me it would be really complicated for her to fix their mistake. She said she would have to ring each item back up and just didn't want to go through all the hassle. What type of customer service employees tell you they don't want to deal with the hassle of giving you the discount you deserved?!?! They were straight up lying and being lazy because I took my receipt to another Fleet Farm and they gave me the price adjustment without any complications and they didn't have to rescan a single item. They were shocked at how the customer service employees in Waupaca acted and said "Wow, if they can't do their job then they shouldn't have it." Waupaca Fleet Farm also had big clumps of dust in every corner of all the fitting rooms and I noticed them throughout the store while walking around.
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September 2023 by Bill Martin
Normally I am a HUGE FAN of Fleet Farm. The store in Beaver Dam, WI is awesome. The BD car service area is exemplary. Unfortunately I cannot say the same about Waupaca,WI. I took my wife's car to have her tires rotated at FF. She bought them there and this is a free service. I also had them change her oil. We use synthetic oil in all our vehicles so the total was approx. $65.00. 1 hour and 25 minutes later. It is finally done. The bill was 75.00. When I asked why they said they put some cleaner in the gas tank. I told them I didn't ask for it and didn't want it. I got serious attitude from the purple haired girl. She said" We'll take it off to make you happy." This was not said in a nice way.So I went into the store to talk to a manager. After being ignored by the customer service counter lady for 2 minutes. She finally asked if she could help me. I said I would like to talk to a manager. She told me she didn't think one was available. But a manager did show up a couple minutes later. I will give the manager credit she understood what I was saying and said she would talk to them. What I don't understand is if I had a lift and air powered tools. I could rotate tires in 15 minutes.....TOPS probably less then that. But before I started on the tires I would have taken the drain plug out as well as the oil filter. Let them drain. Once the tires were done. Put a new filter on,put the plug back in and fill her with oil 30 minutes MAX. I normally change my own oil on both vehicles but we just moved and it was easier to have them do it with the tire rotation. Lesson learned. Pickup your game Waupaca Fleet Farm or I will drive back to Beaver Dam when it comes time to put new tires on my truck in the next month or so. GOOD HELP is hard to find nowadays.
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September 2023 by Sue Glinnin
Absolutely awful! All of the shelves are practically empty, rats in the dog food section, feels like i’m breathing in dust every time I stop in and the manager does nothing but stand around and belittle the cashiers….This place has lost all my respect!!
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July 2023 by Daniel Derocha
It's summertime, and all the tubes and water stuff are always wiped out and bare shelves. I'm not sure if you all order stock, but I would think you would or should order more summer things. If they are always out, it means you are leaving money out there. Capitalize on the opportunity to make more money. Fill the shelves. And I would also talk to staff about customer service. If they walk by a customer and see eye to eye, they should, at the very least, acknowledge me as a customer. Not only does it make me feel like you want my money. And for those who mean to steal, acknowledging them would make them feel like they are being watched and less likely to steal. Can't tell you how many times I have walked around the store aimlessly looking for something, and no one helps. They even stopped in mid isle and turned around just to avoid me as a customer. I leave without anything A LOT. Gotta do better.
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July 2023 by Kevin Olson
Stopped for a specific product that Fleet Farm carries in most all of their stores. Computer showed there is product in store but nobody could find it! Seemed a bit unorganized compared to most Fleet Farm stores.....don't know if they were simply rearranging inventory or if they were that unorganized but I left the store with no product.
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July 2023 by Mary Catherine Llewellyn
They seem to have everything anyone could need and the associates do try to help. I felt hurried along by one associate, but another was happy and kind.
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July 2023 by Steve Sorenson
After selling this business, a few years back, shelves were close to bare? They are getting back to hardware retail competitiveness. Good sign, and I hope they continue to aim high. Always liked Fleet
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July 2023 by Jeanne Matalik
Nice selection of product in all categories. Easy parking. Get all my summer flowers here and spring gardening supplies.
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July 2023 by Andy Krahn
Quality of products keeps going down. Hassled every time I return on warranty, even with original recipe.
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June 2023 by M.a. Brzozowski
For the most part, this location is spot on.Don't deal with the woman manager though, whos name begins with an L.Talk about downright rude and nasty!The specifics are not important.Working with the public is not her strong point.
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June 2023 by David Proulx
If you cant find what your looking for in this store you probably dont need it
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May 2023 by James Blackburn (Thought Donor Radio)
Customer service and selection is top notch. Asked questions and got some great answers, very helpful.
