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January 2024 by June Wilhelm
Fantastic customer service!!!
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October 2023 by nathan lor
I came in for a broken phone screen and had it done in 30 minutes and the price was amazing, I went to another shop and cost double the amount so come to this shop if needed for a screen replacement
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May 2023 by Jeffrey Birr
Do not go to them for anything! They lie about pricing on their website Buy online get curbside pickup check receipt when you get home price changed on receipt. Shady business practice. DO NOT GO TO BATTERIES PLUS!!!!!!
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May 2023 by Patty Bonack
Terrible service on replacing a phone screen. What should have been warranty work cost us $250! They blamed us but it was their neglect that was the problem.
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March 2023 by Kimberly Rodriguez
I've been here three times now to get replacement batteries for three different car fobs. Once you're in the system, you have lifetime battery replacements for each fob. The service is good; the replacements are quick and reasonably priced. I paid around $25 for the battery replacement on our Nissan Murano fob.
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February 2023 by Bob Suehring
I had a broken key fob. (Ford wanted an arm, leg and additional body parts for a replacement and programming, depending on which dealer you talked with.) I found this store via an online search for local replacement. The fob was in stock and the price was much more competitive. I took my fob in. Upon looking at it they thought they might be able to just repair it, and if I was willing to have them try, they were willing to do so. Wow. They could have just as easily sold me a new fob and programming, but instead provided me a solution that saved me money. Now, I realize at some point this repair may fail, but so what? The OEM part failed to begin with, so if I get a week or a month or five years out of this repair I'm still ahead. And when it finally comes time for that new fob, I know exactly who I'm going to.The moral of my lengthy story here is that this specific store just earned a customer for life. They provided a masters level course in how a customer should be treated.
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February 2023 by nick Stafford
Refused to honor a car battery warranty despite saying it was still valid and that the battery was reading low on their tests. Refused to accept the battery wasn't working at all and said it wasn't their problem since I had to buy another battery from Walmart to drive to the store.
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February 2023 by Annemarie Rudolph
Helpful and friendly staff, knowledgeable about cellphones. Easily recommend a visit if you need batteries or cellphone repair.
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December 2022 by james zimmerman
It is is next to an H&R Block office. I had a hard time finding it because it's in a sprawling Mall. Having said that, the associate was friendly and professional. Be fixed my phone while I waited and charged a fair price
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December 2022 by Diane Vilter
I thought the charger port in my phone was broken. I called Batteries plus Bulbs and they ordered me one. When I took it in to get it fixed the man tested to see if it was in the phone. He found out it wasn't in the phone. He suggested I try my charger that I have at home. He was right and because he did such a good job of testing it first he saved me some money. Thank you Batteries plus Bulbs.
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September 2022 by Vance Malone
I made an appointment online to have a battery replaced in my Pixel 5 phone. I live in Laona which is about 90 miles from the store. (180 miles round trip).. When I got there..I was told the tech is not in today! I would have to come back tomorrow. I wasted $40 in gas, 4 hours driving, and half of my day off for nothing. I received a text reminder of my appointment.. but no text, email, or call telling me my appointment was cancelled. Wasn't happy at all.
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August 2022 by Matt Haeni
Friendly staff and a very good selection of batteries. Had what I needed at a reasonable price too!
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May 2022 by George Yang
Great service, workers are nice, price is at a good value. Overall, it's a great experience and I suggest customers to come here.
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May 2022 by Lucas Radke
I recently lost my backup car key/fob for my older model car, calling around for price options I tried batteries plus bulbs. The gentleman I spoke to on the phone told me that the replacement fob would be $75 plus $75 more to program it and 20 for the key. I told them I could order the key myself ($5 online) to see if I would save any money, to which I was told that there was a $15 key cutting fee, so whether I let them order it or not it would be $20 regardless.A day or so later I found my lost key and fob, but decided I had better get one more backup because of the experience. Thankfully I looked online at fobs because as it turns out for my year of vehicle you can program them yourself; I ordered a new fob online for $20 before shipping and programmed it myself,it works great and I saved $130 from what batteries plus bulbs was asking.I still needed the key, so I stopped there in person yesterday so that for the $20 I was quoted I could have them order my key but would have to come back once it arrived to have it cut. I paid 22 something with tax on the spot. I get a call an hour later saying that the cashier made a mistake and didn't tell me about the $10 key cutting fee, a fee that in my first phone call I was assured was only if I brought in my own blank. I never told them that I had talked to them a week earlier and gotten a quote, so apparently they misquoted me TWICE and then tried to act like I needed to pay more? It's only $10 but that this place can't get their fee schedule down is at best bad training and at worst legitimately predatory in nature.I found a locksmith who cut my key on the spot for $25, which is what he quoted me. No run around, no games. Shop around folks.
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May 2022 by Dan Evans
I had purchased a two pack of bulbs last fall. I used one, and kept the other for future use. When I recently went to use the other replacement bulb, it didn't work.I went into the store to get additional bulbs. I asked if they could do anything about the bulb that didn't work. They said, how do we know you haven't been using it and are now bring it in for a replacement? They also said I was past their return policy. I didn't think I needed to check each bulb in the package to make sure they worked before the return policy was over.The price of the bulbs also didn't match the price in the register. They said they couldn't do anything about the non-working bulb, but would honor the price listed on the shelf. I would hope so.Given their unwillingness to stand behind their products, I didn't purchase additional bulbs there. I won't buy from them again, but if you do, I would suggest you test the bulbs before the return policy is over and check the pricing that rings up vs. the shelf. I ended up getting a superior product from Home Depot for less money, and they didn't treat me like I was trying to pull one over on them.
