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October 2024 by Carol Beckland
Very helpful.
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July 2024 by caylee Jensen
So extremely frustrated by cellcom and their loyalty program. It was 3 years ago that my father made my brother and I an authorized person on our account. For many years I took care of the bill month to month. My brother then tried to bundle his internet and phone bill together at xfinity on 5/20. This is when we quickly learned that cellcom can not legally give their numbers to Verizon or xfinity after several months of telling us the “transport” was complete. This created urgency for me to get my line transferred on 6/19 before the billing cycle ended. We then receive a refund for 13$ in our father’s name after several conversations that he was deceased- so of course can’t be cashed. After our unfaithfulness to the fact that the phones were not actually canceled, we can continue to call the number and get a “this phone is not in service message”.
It does not stop there we then get a July bill stating an outstanding balance. When my brother calls to have me authorized the loyalty line continues to accidentally disconnect us.
As this has all been hard enough on us the customer service we received once they knew we were transferring to other carriers was HORRIBLE. I would not recommend them to others at all especially if you don’t plan to stay in the area because the phone number I thought was going to be my forever number ended up being temporary and the customer service around the transferring of number was absolutely terrible. ( lying about the transfer going through, an additional bill and telling us our lines were not cancelled.)
Sorry this has nothing to do with this location but I would love an opportunity to speak with someone who can actually help and not constantly provide invalid data
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June 2024 by Mike Hedrick
ok a nut house.
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June 2024 by Jill Preston
I really, really love this place! The people who work here are very helpful and knowledgable! I definitely recommend Cellcom because it’s great!
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April 2024 by Christina Sessions
Top notch. Very honest and upright. I changed after being with same carrier since cellphone became a thing to cellcom and don't regret at all
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March 2024 by Jenna
Justin was extremely helpful and patient with my service and phone number transfer. I was in and out in a little less than an hour. Walked out with same number but new provider. Very pleased. Thank you, Justin!
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March 2024 by Ttom Gast
Had a malfunctioning phone . They took care of it in a prompt, professional manner .
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November 2023 by zach tesch
Lost 90% of my text message photos after transferring my data and wiping the old phone. There response was we can’t help you and you should figure on your out on my own. I have been a customer here for 10 years and would not recommend them to anyone.
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November 2023 by Lori Hanson
I had some issues with my phone and Christie took care of everything.She was able to remove apps that I couldn't get rid of since I left work. She is amazing.
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October 2023 by J Kunze
Mackenzie is awesome.
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October 2023 by Christopher Weems
I love cellcom!
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September 2023 by Janet Nissen
They are closing all of their stores. Reason I went with them is they were in Merrill,Wi and now it's in Rib mtn. Plus I had 5g and they fixed my phone due to defects and now I can only get 2g. May have to look around for something else.
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September 2023 by Kathy Bass
I came to Wausau Cellcom for a new phone and service Steve was amazing very polite and professional kept me in the loop on everything. My experience was stress free . I highly recommend Steve if your looking for new service. Thank you Steve keep up the good work !
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April 2023 by Will Grosskurth
Worked with Kenzi to buy and transfer information for 2 phones. She made the process super easy to understand with information about plan changes and payment information. Kenzi was also very understanding when it came to spiting the costs between myself and the other person and made sure we understood everything before finalizing the transaction. It did take about 2 hours to transfer everything for the first phone and the second phone took closer to 3 or 4 hours but that's something that they were unable to control and very apologetic about. Overall, a really good experience with amazing customer service.
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October 2022 by Marlene Filipiak
Very knowledgeable
