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February 2024 by Kristi Ward
We have been using firestone for 20 years. They have always been helpful.
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February 2024 by Christopher Lemmer
Always friendly and professional. Never gives false information and always upfront about pricing and asking about extra services before completing.
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February 2024 by Brian Goralski
They did exactly what we wanted and they did it quickly. An appointment was easy to get. Very friendly and helpful staff.
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February 2024 by Seth Wiskow
Fast, friendly, honest service.
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February 2024 by Dana Gold
I always enjoy stopping in at Firestone! The customer service is excellent and they always make sure to let me know of any issues right away to avoid problems in the future which I really appreciate. They have wonderful financing options and charge a fair price for all services. I will continue using them for all my car needs in the foreseeable future! Thanks Firestone for being a great company to work with!
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February 2024 by Adam Korlaske
I have always beenSatisfied and happy with,The services provided hereVery Good Auto Technicians here
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December 2023 by Tina Fink
I want to give recognition to Firestone!They have taken good care of my Dodge Magum up into my accident in December 2021 and now they are taken good care of my Ford Fusion. It is hard to put trust in people but I trust that my vehicles are in good hands here.I have been having constant issues with my front passenger tire. I had JD Byrider (where I purchased my vehicle form) reseal my beading on my passenger side and then had my valve steam replaced twice, last replacement was in October, but I was still having issues with that tire and it’s been ongoing since the summer. Yesterday my tire was nearly flat at lunch time so I called Firestone up for an appointment at 4pm (Tuesday, 12th). Found out that that tire was shredded/damaged inside. I asked if I can see my tire and without hesitation they took me back to where my vehicle was and showed me my bad tire. They were thorough with explaining the corrosion, the shredding, and what alloy tires are notorious for and also too.Firestone also looked out for me with cost and safety. The only tire that they had in stock Tuesday was a tire over $200. They didn’t want to see me pay that cost for a tire especially with Christmas coming up. I was told they will have more tires in stock Wednesday, 13th. Appointment was made for 12/13 after work. I was able to get a tire for around $125. They put a spare tire on my car last night so I can still have my vehicle for work in the morning. They also rotated my tires, so the spare is on my back passenger side. It has been quite an ordeal with that tire that has been damaged inside unknowingly that was the root cause.Now, I finally have a peace of mind and my car is healthy again.A huge thank you for Firestone.
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December 2023 by janet horak
Friendly and professional customer service. They keep you updated on status of your vehicle and work efficiently to complete service.
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October 2023 by Random Shit
Took our car there to get some work done on Monday. Now today Wednesday. There’s a big clunking noise coming from the passenger side front. Seems like everyone I talk to about them say the same thing you bring your car there then a few days later there’s something wrong. Scam of a place
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September 2023 by Hector Polanco
Went because my engine light came on; guy at front told me I could drop it off and come back in an hour. Came back and the car wasn’t even started on; and all the mechanics were just standing around, and was giving looks as if I was rushing it. I just took it elsewhereService: Auto battery replacement
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September 2023 by khu hlub xeeb
So I have adjustable coilovers on my Mazdaspeed 3 but everything was set back back to OEM or very similar (height and dampering). I have all brand new OEM strut components installed too with brand new tires and are in need of a wheel alignment to finish off my setting. Call my local firestone located on 2201 Grand Ave, Wausau WI. They told me they will not touch my car because of the basic adjustable coilovers. I've been to many firestone shops in Rhode Island that did my wheel alignment with coilovers and they did a great job. I understand the voided warranty issue, but this place is straight up low-key racist. Firestone of Wausau straight up kick themselves in the balls because they sell after market rims and tires and are willing to install them on to your car even if it doesn't meet OEM specs. Sooo???? I'm not going to firestone in Wausau WI anymore or buying anything from them. Be ware everyone, if your guy have a car that is modified just a little, they won't touch your car even if it's close to OEM. Don't waste your time here. Go to your local alignment shop where they will help you to your car's specs setting rather with performance or factory parts.
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August 2023 by Joshua Sturgess
Booked an appointment online, showed up and was advised that their scheduling service online is “off by a few days”. They could reschedule me, even though I drove 40 minutes to my appointment and not squeeze me in.Drove back today, showed up early. Advised him yup breaks are squealing need a check. He said “ oh you have a modified car I can’t do anything…. I advised him all that’s changed is spacers 15mm. Nope we won’t touch it even if you did take them off.. will never go back to any Firestone after him.
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July 2023 by Gamespun “Xhail”
They told me that I needed a couple things done to my car. Took my car in to get that exact $1,000 worth of repair done to it per their recommendations. Went to leave when the repairs were done and there was a horrible noise coming from my driver's side, so I parked it, went back in and asked them what that was. A guy came out to the car to "listen" to me turn my steering wheel in place. Then they told me I needed more work done which didn't exist when I drove in there for my appointment. I think they are scamming single women out of their money. Just a heads up. Would not recommend.
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July 2023 by Aspiring Philosophers
Google hours say open on Sunday. Door hours say closed on Sundays. Indicates poor attention to detail. Update your hours.
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July 2023 by Bob Musch
5 stars for customer service. Price a little higher than the dealerships, but I was in a pinch. Clean waiting area and nice uncluttered displays. Love the fact that you can register online for an appointment. I've been there in the past for tire issues and was satisfied as well!
