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August 2023 by tre bruette
Great customer service! Thank you Scott for going out of your way to help me find the parts I needed fast. I highly recommend Kocourek Ford.
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June 2023 by Jamie B.
If I could give a negative stars it would be -5!!! Worst customer service I've ever had!! They don't contact you back and when you have an appointment to sign the paperwork for 11:30 and you still haven't been seen by 12:30 you wonder if you should just leave!! I would recommend that everyone look elsewhere at different dealerships!!
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May 2023 by Stephanie W.
BUYER BEWARE!!!!! DO NOT USE ANY OF THE Kocourek companies. They will drain your bank account dry by their screw ups and lies and expect you to fork out more money. I wish I could give no stars. Not even a year ago I was on the search for a reliable vehicle. Kocourek assured me that a full detailed check of the vehicle was done. We spent over 18K on the car along with a 3K extended warranty. The salesman Billy Woldt said that the car had a full tank a gas for me. Nope was empty. Whatever. Then I started to have issues with the vehicle and had to take it in multiple times and the key phob stop working. They said they can replace it for $200 mind you this was not too long after buying the car. Now my A/C isn't working and of course their team failed to try and figure it out the first time. I had to come back. The second time they said well its gonna be $170.00 for diagnostics and $2200 to fix your A/C and its not covered by the extended warranty. So now they want me to put another 2 grand in the car that I made sure the warranty covered. They were so unhelpful and now I am stuck trying to get my A/C fix right before summer on a car that shouldn't have the issue because they said an inspection was done. Then I was told by the service guy that they don't do the inspections there. So they can even stand by the inspections. I have had sooooo many people in the last 24 hours come to be with their HORROR stories of ANY Kocourek.It is as bad as issues with the vehicle 10 days after they bought it leaking frying the electrical system and they said its not their problem. I have heard several stories like this. FIND SOMEWHERE ELSE -- Get a Toyota or HondaTHESE PEOPLE ARE TRYING TO RUN A MONOPOLY AND ARE CROOKS. The people that they have working for them are also incompetent. I also posted multiple comments and reviews on their Facebook page as several others and they blocked all the negative comments about their company. DONT TRUST THESE PEOPLE
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March 2021 by Scott J.
I have a new f250 that the battery went dead over night . I had to charge the battery to get the truck started . Took to KOCOUREK Ford to get it check out . They charged me $100 and said that's not covered under warranty . WTF ! What a terrible dealership. I will never go back to them . Furthermore I have a f250 with 13k Miles for sale . I'm going to buy a GMC . I know the service is good at Fred mueller .
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February 2021 by Karen R.
Our family has purchased 8 cars from Kocourek! They always provide an exceptional sales experience!! We will definitely continue to buy from Kocourek in the future! -The Redman Family