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October 2023 by Paula R.
There are a lot of shady dealers out there. Whenever I call a car dealer, I am half expecting some sort of a hidden upcharge or a even a scam. Even after the price is negotiated and paint protection upcharge is removed, there may be a hidden cleaning fee or garage charge, or mandatory car wash plan, etc. I am glad that this is not one of those dealers. They laid out the price without hidden upcharges, were very honest about it. The process of the sale was done very professionally and efficently. There were no unpleasnt surprises. The dealership looks nice and presentable. They set the bar for other dealers to follow. Recommend for anyone looking for a Toyota.
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July 2023 by Cher Fue Xiong
The only down was it took 2 weeks longer than what they projected. Also they did not clean the mess that was made from fixing my car so there were metal shavings in my trunk.
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July 2023 by Jason B.
I have had my car serviced here since I bought it new. Always had a fairly good experience. This time I took my Toyota iM in for 15,000 mile service. I wanted the oil change done. I had a coupon that was for a full inspection, oil change, tire rotation. I upgraded to synthetic oil and discussed the cost with the person in service, and he outlined the price. When it came time to pay I was charged for the tire rotation which placed the cost higher than discussed. I asked, isn't the tire rotation included. I was told "no, tire rotation is $30". The coupon clearly indicated that tire rotation was included in the service. I know how shady car dealers and mechanics are, and I had labeled Toyota of Wausau is one of the good ones. Very disappointed that I have to put them in the group of all the other untrustworthy car places now.
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April 2023 by Bill M.
My wife and I have been buying Toyotas from the Wausau Toyota dealership since 1998. I have always found the service to be satisfactory to exceptional and the cost reasonable. I have always found the car buying experience there to be quite the opposite. I bought a used, Toyota Avalon from Wausau Toyota in 2020. I was told repeatedly by the salesperson that if there were any problems, to contact him and he would get it taken care of. Shortly after the purchase, I noticed that the right front turn signal lens was crooked. I took the car to Yachs Auto Body to see if it was something easy reparable. A technician looked at the lens and found that the hidden bumper(under the plastic front) that the lens attached to was bent from a collision and the bumper would cost about $1,000 to replace. I called the salesperson at Toyota, who told me that he was "...just a sales guy..." and I was speaking to the wrong person. He said that I should plead my case with the manager of the dealership. At that point, I decided that I had had enough of car buying from Toyota of Wausau. We recently bought a used, low mileage Prius from a dealership in Marshfield and what a difference in the car buying experience. When we stopped at Wausau Toyota to ask about buying a new Prius, I had to stop a sales person to engage him in some conversation. He seemed uninterested in speaking to us but did say that it would be difficult to buy a new Prius. We had already been told that by another sales person, who was sitting at his desk but not willing to help us because he said it was his day off.. When we purchased our new Prius from the dealership in Marshfield, the salesperson was anxious to help without being overbearing or obnoxious. He contacted us several times after our purchase and today had a minor tear in the front seat repaired for us at no cost. He was attentive to our needs, kind, a breath of fresh air compared to sales at Wausau Toyota. We continue to have our vehicles serviced at Wausau Toyota for three reasons: the service for us has always been satisfactory or higher;, the service writers are courteous and so far, have not tried to sell me service items that go beyond what the owner's manual requires; and then there is Debbie. Debbie is the person who invariably answers the phone when I call for a service appointment. Debbie knows what customer service is all about. She is courteous, attentive and goes beyond what is satisfactory to exceeds expectations, and she does it all the time!
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April 2022 by Susan L.
Spoke with internet consultant and also a sales consultant on Friday April 29. Was assured there were 2 of the vehicles we were interested in on the lot. Drove over 2 hours and guess what. Zero inventory and not even an apology. i would never ever do business with them again
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February 2022 by AJ Reyes
Had such a bad experience with koucerek . When my car was broke through them , it took over 3 months to fix and I got it back still broken again. Was almost scammed out of 400$ Started taking my Toyota to Toyota of Wausau and couldn’t be happier !! Absolutely recommend 10/10. They’ve been fast and efficient at fixing my vehicle and extremely reasonable on price for things that insurance didn’t cover ! ?
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November 2021 by Michael Russ
Friendly staff and great service waiting area.
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August 2021 by Ashley Vial
Marc Metz was such an amazing guy. He is a great listener, and he will help you find the best vehicle that fits you. I also want to thank you, Will, for helping us with the paperwork and the great laughs. I had a great experience. Thank you Toyota of Wausau!
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August 2021 by Vince Lopez
Chris Zeidler is fantastic. I have bought and sold many cars through him the last 11 years and he is hands down the best resource for anything Toyota, Honest, dependable and a joy to work with. I cant recommend him enough. If you are looking for a new Toyota simply call Chris!!
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February 2021 by Matthew K.
Glen was super helpful in helping me with choosing my vehicle! Even willing to work with you off work if needed!
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January 2021 by Annie X.
I scheduled for a simple recall repair in November and this place has called the day before or day of to cancel and reschedule 3 times now! How hard is it to have 1 single person look at my car and fix the repair? I have no doubt that they will cancel and try to reschedule next week's appointment as well.
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December 2020 by Heather H.
Made an appointment on line, was able to test drive vehicle very easily, and purchase process was simple. Dealership was clean.
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November 2020 by Cecelia McCarthy
Thanks to both the sales and service departments for going above and beyond to help me!!! Tyler and Dustin you guys are the best! Top notch customer service. This is why I have been a customer for the last 20 years. Thank you!
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October 2020 by Wallace Rankin
Very knowledgeable and customer service was over he top, awesome job.
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September 2020 by Vickie Flowers
Excellent customer service. Easy to work with. Staff were respectful of wearing masks and a touch less experience
