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July 2023 by Lisa H.
Did a video visit at Mayfair clinic as was presented on website as convenient option to in office visit or urgent care for minor respitory infection on weekend before triathalon. I was charged $720 for new patient visit for mere 15 minutes with Nurse Practitioner, no labs or tests. Patient of clinic for 20 years, no idea would be charged for more than a normal televisit and 3×s urgent care. 2022 visit also misbilled and had to fight months to not pay $1,200 for routine labs coded incorrectly to insurance by Aurora. Horrible experiences.
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June 2023 by Christina F.
I have health insurance through my Native American tribe. Aurora billed my insurance without issue for 3 years and every service was covered. Then suddenly this year without notice or reason they decided that my tribal insurance was no longer valid and refuse to try billing it. They initially said they called and verified my insurance would cover appointments and that I had no copay's. They then again refused to bill, after they verified they could and have in the past. They lied to me over the phone stating that they called my insurance and verified it was "limited insurance" that does not cover most things, which it is not. They are assuming because it's tribal insurance it isn't valid. Supervisors refuse to return my call after leaving messages and taking time off work to deal with this issue.
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March 2023 by David Ulbrich
Just had surgery and everything is going great and healing fine. Unfortunately I have had a set back of one of the three repairs!!!... Seems to have the same reason I came to the doctor in the first place back!!!... I'm going to get my routine checkup this coming Wednesday and most definitely going to question why I went to have a bulge fixed on my lower left side and it's back in two short weeks ?
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July 2022 by Angela M.
I went in for a Covid test in January. I tried 3 different drive-up locations but all were closed due to the cold. I went to Aurora and the service was quick (I was in and out within 20 minutes) and I paid my $10 deductible. I was extremely surprised to receive a bill for $298 for my visit. I called the finance office and Aurora as well to dispute this. It came back and I still owe this money. I called again and they told me they would check on it and not to pay yet and that they would get back to me. Now it went to collections after I was told not to pay it yet! I am probably just going to pay this bill, but I had no idea going in for a covid test would cost me this. I wish I never went.
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May 2022 by Jordyn O.
Had a very bad panic attack yesterday around 2pm when it started and arrived there at 3. Once I got there I immediately said I think I'm having a panic attack I need help, obviously I wasn't okay. I sat down and started to wait but it only got worse. I don't have panic attacks often and this was the first one where I actually couldn't move physically. I got more and more worried as seconds went by and got up to see when my turn was, when I got up I couldn't talk, my throat was closing. They insisted I sat down in the back room and seemed like they've never seen this before and acted like it was nothing or I was some sort of alien. I wish it was nothing because it was just the beginning of a 7 hour long thing. I saw a total of 5-6 nurses during my time there. My hands tensed up and eventually I was unable to open my hands freely to grab Anything. I got asked multiple times if I had anyone to call, obviously I did but my fingers weren't working so I had to ask them to use my phone. They kept on chuckling at the fact I couldn't use my hands and my face was going numb, I thought I was having a stroke. They didn't make me feel safe, they made me feel like I had something worse wrong with me because they weren't saying anything about what was going on! acting like this kind of thing happens and then goes away in minutes. Clearly they're not educated on this because they shoved me in a separate room while I waiting for my parent to come get me 50 minutes away because I couldn't drive. My knees started to lock up and I was worried how I was going to walk to the car. Now, this was the first time I've had a panic attack this extreme and I don't wish this on my WORST enemy but I do know that when someone is like that they just need to feel safe and if anything were to happen I was in the right hands. I didn't feel safe, they left me in a back room for the whole 50 minutes and "checked" on me once when my ride was already 5 minutes away and if you're having a panic attack 5 minutes feels like an hour. I asked if they could give me something for my anxiety and she said no, they "didn't have anything for anxiety in the building" and gave me Tylenol for my cramped hands. No help at all!!!! It was honestly a traumatizing experience to say the least. One lady made me feel somewhat better and that was the lady at the front desk, she got me water (that I was unable to drink due to my hands cramped, but it was the thought that counts) I think she wanted to do more but didn't have that control. The nurses in the back made me feel so d*** and silly for what I was going through. I can't emphasize enough that they made me feel STUPID! One lady just kept on chuckling at me when I would talk because my lips were paralyzed. Seemed like they all just wanted to run away from me because they didn't know how to help. I was thinking to myself "they couldn't give me anything, I didn't need surgery or anything major" but -I learned- when your body is like that you just need to feel safe and if something were to happen you are in the right hands and I was sitting in a small uncomfy chair for all of my stay. They told me to go to emergency room. Which I did because once I got there I was unable to walk because my knees locked up and my body stop functioning. I couldn't breathe and my face was paralyzed, it was hard to talk and my arms were pulled to my chest. I was scared! Anyways, if you're ever having a panic attack literally go anywhere else but here because they shrugged it off like it was a bug bite. Which if you've ever had a panic attack, feels like you're dying. Majority of the time I thought I was having a stroke. Just to put things into perspective. I'm not thing kind of person to write mean/bad reviews but I just need to let other know if you're ever going through this^^ go to the emergency room or somewhere you feel taken care of immediately. Not here! If I could give it zero s
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January 2021 by Addison Devine
Awful and Shady, went to go get a covid test and they charged me for the covid test and an "office visit". They did not make it clear at all that I would have been billed for either. DO NOT GO. I called and they just kept going in circles and I eventually ended up hanging up the phone call. Especially with a pandemic going on, the test should be free like every other place around here.
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January 2021 by Jasmine McDonald
I’m not a fan. Went in for my first OBGYN appointment and was told my baby father can not attend the appointment with me due to COVID ? like what an experience. Like what’s the difference from me talking my child to the doctor (it’s still 2 people in the room), or taking an client to assist with appointment (it’s still 2 people in the room)!!! So I what have to do all my pregnancy appointments alone O WOW!!! Then after getting called to the back I was inform this is not a OBGYN appointment but just a regular doctor appointment. Talking about insurance fraud, I specifically asked for a OBGYN because I’m 8 weeks pregnant and need a OBGYN when setting appointment!!! Waste of time.
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January 2021 by Google user
Awful and Shady, went to go get a covid test and they charged me for the covid test and an \"office visit\". They did not make it clear at all that I would have been billed for either. DO NOT GO. I called and they just kept going in circles and I eventually ended up hanging up the phone call. Especially with a pandemic going on, the test should be free like every other place around here.
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July 2020 by Lisa Aguirre
Went there for the 1st time yesterday. Was immediately checked in, less than 5 minutes I was taken in to the drs. office. I was in and out within a 1/2 hr which is usually how long my appointments are. Very good experience here.
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January 2020 by SelcyV Perkins
Dr G is Amazing women works to hard
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October 2019 by Jessica Smith
Staff is always wonderful and kind!
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September 2019 by Deborah Leinss
Been going there for 8 years or more. Every time it's a problem. I call Dr. Keller Dr. Killer, he's useless. I'm handicap in a scooter and he tells me he hurt his back and can't stand. He ask me to stand. Image that. My hubby just had labs and they cancelled without tell him. Nice.....NOT. I will never go there again. I would give them a zero star but can't.
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August 2019 by Chelsea O
Walking in and the medical assistant and seeing the doctor were all just fine. However the doctor wanted some labs done, and asked me to wait for the results. After an hour and a half, when I could have been home resting and hydrating like the doctor told me to, I get a phone call from the clinic with my lab results. I told them I was still in the lobby and the nurse on the line was very rude and said she had come out and called my name three times- when 1. I had been listening and didn't hear and 2. Am very sick and a little out of it! If the results could have just been phoned to me I would have preferred to leave and the nurse on the phone was so short with me, I was very upset about it.
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June 2019 by Haley Kreger
They were fast, cleanly and so so nice. Everyone here was so kind. I am from three hours north and took my son to receive care and they were so helpful in answering questions. Beautiful clinic also.
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April 2019 by ThePedro8161
The doctor I saw was extremely unprofessional and clearly did not work like she knew what she was doing. When I told her what was wrong she gave me a weird look and then asked about something that wasn't even related and then shot another look. She obviously doesn't know how to use a stethoscope and if you're not dying she acts as if she doesn't care. This is my second time seeing her and if I didn't know any better, I'd say she got her degree from a cracker jack box. Too bad she was so forgettable and I can't remember her name, not that it surprises me because I spent more time with the lady who took my pulse and blood pressure than the actual doctor.
