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January 2024 by Blood Moon
They actually blocked my email so I can't contact them ? HOW LOW OF YOU ??? DO NOT WASTE YOUR TIME WITH THIS RIDICULOUS COMPANY.
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December 2023 by oceansoflorewi
NEVER go this location.I am an A-list shopper. I've spent close to possibly $6500 in clothing at this store within the last 3 years. I am in my 30's and 6'4" and needed a closet revamp for all 4 seasons.Mayfair does NOT sell tall shirt sizes. I can only shop online and get delivery. I'm not lazy and its not a CHOICE to shop from Express online- I HAVE to.SO I buy a button up short sleeve tall size - it gets delivered to home- and its a WOMEN'S pair of jeans. No invoice or receipt insert- they stopped inserting receipts despite them being VERY convenient to not mess up on orders.Very awkward the thought alone of returning this as it wasn't what I ordered. The jeans had a value of $90 and shirt I bought was $35. SURELY Mayfair was equipped in 2023 to handle such mistakes of a wrong item being sent in the mail. I'm not shipping the wrong jeans back for my delayed refund when its YOUR mistake.So 12/27/23 I get to Mayfair Express- the cashier was sweet but confused. She got the closest girl next to her- a skinny black girl in olive green shirt, braids, with glasses on, with a STANK attitude! A mgr? She sure acted like she ran the place.The girl in the braids quickly dismissed me all together- I mean very quickly- flat out saying "There's nothing I/ we can do- call customer service." If she wasn't at work she probably would have fed me a "...periodt!" with that attitude too.When I refused to leave & have the store location solve the issue she offered to get me store credit and that she could show me some used tall sizes in the back on clearance. Um gross. I said no- Express made this mistake- I don't want anything here used & returned and to give me the measly $35 bucks back.I emphasized the price of the jeans- $90 (NEW WITH TAGS) and the price of my actual order $35 - I wasn't asking for a 90 dollar credit. Just $35 refund. I could have kept the jeans sold them and bought 2 $35 dollar shirts - I didn't understand what was so suspicious about my visit today to the store.So I tell the girl in the braids- fine I'll call customer service since YOU wont - the manager clapped back making stank comments still assuring me there's nothing they can do. To amuse the situation- I said fine since you don't believe those jeans came from my order- give me store credit for the new $90 jeans with tags I brought in- she clapped back - NO. LMAO!!! I think it was in that moment she knew how dumb her resilience was.While I'm on the phone ANOTHER customer next to me had an online order return and was turned away by the same front end team! I don't know the details of her order but similar situation- She was just as mad as I was. What are the odds of that? Crazy.Just to make it that more chaotic, difficult, and toxic- The girl w the braids also refused to talk to customer service on my cell to confirm I brought in the jeans to get the immediate $35 refund. The CS rep just wanted store confirmation I brought in the jeans of value b4 issuing the refund but the stank girl wouldn't talk to them. INSANE!Due to the persistent resilience from this girl I had to get crafty with the CS rep on the phone and tell her to look at the big picture here- I politely asked the cs rep to scroll down and look at EVERY Express order I've made the last 3 years. Countless 100-200 orders every month for the last 3 years. THEN I asked her to look at the amount I'm trying to get refunded...$35. The CS rep came to her senses and issued the refund immediately. Finally!When I asked about the jeans the CS rep told me to came back @ a later date and return the jeans with a return slip the customer service team can send me upon l8er request.What's funny is- when I told Ms. braids mc stank that CS gave me an immediate refund and that I'm taking the jeans with me- the girl all of a sudden wanted to keep the jeans and said CS instructions weren't correct. LOL. Girl BYE.I don't get what just happened. Someone has mental health issues
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December 2023 by Kada Kada
Dylan is the best seller I’ve seen, great communication, and great service
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December 2023 by Claudijah Lever
I was very taken back by the staff working at Express. Personally Express represents the modern day classy working individual. The staff did not depict that. I had to explain to my 4yr old why the cashier checking us out had “rashes” all over her arms, which were clearly track marks. Very very sad. Atleast wear a cute cardigan to hide them out of respect for yourself. I expect a little more class. The clothes are still giving classy and cute but the store was very messy and staff were just standing around complaining about other store locations. Oh, and most of the sensors were left on my clothing. Very embarrassing! Having to go back and stand in line with a 4yr old and a fussy baby was not ideal.
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July 2023 by David Britton
I feel like Express’ quality, design, and overall style has deteriorated over the years. When I was younger, I used to buy a ton of my dress clothes there. Although the store looks nice, the products suck.
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July 2023 by Kimberly En
The stylists were nice and helpful but the dressing rooms were very dirty, all of them.
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May 2023 by Sharlene McFarland
In-and-out me and my daughter she found some nice things
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October 2022 by Bailey Sarka
Asked one of the workers (I think he was maybe a manager?) for advice on the fit of my boyfriend's suit and got really solid feedback and expertise. Great experience here!
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September 2022 by Kyle H.
I think I like browsing Express more than buying? Was in the Mall recently to revive my tired work wardrobe, and really needing some shirts, but Express is just too damn expensive, and more in line of selling young men the "hey look at me, I'm a peacock! crazy print shirts". They did have shorts on mega sale, and I bought jeans at full price because they fit really well. Then a week later they were half off! Merde! It's easy to try things on here, as Express is well-staffed with friendly service.
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August 2022 by Chloe Krueger
Very very friendly staff. Matt helped my sibling figure out and learn about their size and just how suits fit in general. LGBTQ+ friendly for sure.
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June 2022 by Miguel Herrera
I don’t usually leave any reviews, but I feel that Tanysha deserves it. Her customer service was great, really attentive and polite. Thanks Tanysha!!
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May 2022 by Miss Em
Way overpriced customer service sucked. I would probably order online IF I shopped there again.
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April 2022 by Andreina Perez
I was there today my experience was horrible not coming to this express. Experience was horrible would not recommend at all and the ladies there are so rude. Yesterday I was there and they had the 40% on something and didn’t had my size in which she told me I could order online at home. So I did and the 40% was not online i went in today and ask if it could be honors since the lady on Sunday was so rude not helping me and I am never coming back rather to another mall.
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February 2022 by chelsea johnson
Walked in to express at 708 not knowing they closed at 7pm. Purchased some shoes last week and one is 10 and the other is a 6. All I wanted to do was return them. There is a certain way that you talk to people and that’s not it. She shrugged her shoulders the entire time she spoke to me which said enough. Nat(Natalie) was just extremely rude. She also said I can return my shoes any time(so a year later) I’m sure that’s not true. She would not be a frontline worker in my business.
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December 2021 by Tano Handova
Accidentally placed a online pickup order to this location while exploring options around my city. Went to my local location to pick up some pickup orders to decide against one and they offered to cancel the order at that moment. Called this location to ask them yo cancel my pending order so my pending charge could be cancelled as well.Three different managers refused to be of any assistance in canceling this order and directed me to call customer service. I called customer service just for them to also call this store directly to be told they wouldn't cancel the order for the customer service rep and the customer service supervisor. The supervisor told me to call back the next day with hopes that someone would accommodate my request.Store wants to say they cannot cancel my order because they are unable to do so. Then states they cannot cancel my order because they cannot verify my identity. Told them I could forward over any proof of purchase needed or provide information about my identity with no budge from any of the three manager including the store manager.Called customer service again today who reached out again and they are still refusing to cancel my order and are making me wait 7 days for the order to cancel on its own.A simple request of canceling that CAN be accomodated, was not. I've worked retail and know exactly what can and can't be done.. it just comes down to what kind of CUSTOMER SERVICE you are willing to provide. Especially after I just saw it for my own eyes that this could be cancelled without waiting and without such horrible customer service. Not even a "one time exception" was offered.