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November 2023 by Irina Finley
STAY AWAY! Recent renter of three months. Website listed a price. Now get something in the mail that says it will increase by 100%. The rude customer service person said that was a promotional price that ended. Just trying to save others before they waste their time and money.It is essential for businesses to be transparent about pricing. Trust is the foundation of any successful business-customer relationship, and it's crucial for businesses to prioritize honesty and integrity. Unfortunately this business DOES NOT.
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November 2023 by Daniel Holland
Do not use. Rented online for $100 a month. Moved things in, and received a notice within 90 days my rate would more than double to $209 monthly. I called and was told it was a “promotional price” even though their own website is renting the same sized unit for $79.00 with an “in store price” of $140. While there may be need for incremental price increases, doubling price in the first 90 days simply a bait and switch.
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November 2023 by Liz
Very clean facility. 2 big bays to drive in to unload and plenty of carts available to assist your move. Only thing I would say is the entry door and elevator could be wider. Otherwise, so far so good!
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November 2023 by Justine Farmer
Ashley was very inviting, helpful and professional. The storage and office was clean and well lit. We were showed different sizes and informed about all costs. The rates are very fair and the first month is free.
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November 2023 by Shayla Evans
Ashley was great with helping me with my first storage unit. Very polite and friendly. Highly recommend :)
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September 2023 by Judy Cooper
Extra Space storage in Wauwatosa is awesome! The entry door is tall and wide and easy to access. The carts are amazing to have when loading and unloading. The elevator is a very convenient feature and the hours are great. Customer service has also been very good and helpful. CONS: I am not a fan of paying $20 for a cylinder lock that my son will likely never use again. I also suggest that some adjustment be made to allow customers to remain in ther vehicles when entering the access code for entry...this is very difficult for persons with disabilities and also a bit unnerving to have to exit one's vehicle when alone on a dark night.
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September 2023 by Teresa Levreau
Had an apartment fire (not our fault) and had to find a place to store what could be salvaged and Ashley was wonderful to work with. I could see the smile right through the phone it truly was nice during this difficult time. Thanks Ashley.
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September 2023 by Bynglisa Lisabyng
Ashley is the BEST!! She helped me through a rough time and found me the perfect unit at the best possible pricing. What a gal!
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August 2023 by Christine Harris
We discovered this facility and we are thrilled! Ashley has offered first class service and going above and beyond to get us set up. Highly recommend!!
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August 2023 by Latrice Knighton
The premise is to offer cheap or competitive rates then will continue to raise your rates on a regular basis. They send the cards in the mail that they are increasing your rent even though all other correspondence is via email. You will end up paying way more than you agreed to when you first signed up for a storage unit.
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July 2023 by Jamie Laturi
The staff was very friendly and answered all my questions. The location was very clean. I'm glad to have a unit at this facility.
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July 2023 by Mimi
While the storage space is clean and climate controlled, be warned that your rates will go up significantly each year- I think it’s every 10 months…until it’s outrageous and you’d be better off selling your stuff. My rates doubled from roughly 225/month to roughly 500/month in a little less than 3 years. Think how hard moving is before you choose Extra Storage. I finally moved all my stuff out and would never go back again. Im pretty sure the storage industry colluded and they all work the same way even though they claim not to.
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June 2023 by Lisa Hull
Ashley was very informative. She made the process quick and easy. She was pleasing and professional. The office was clean and organized.
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June 2023 by Joe Wegehaupt
Clean, well lit, and reasonably priced units. We rented something that was too small but Ashley helped us switch to a larger unit. She made things smooth during our chaotic move. Thanks!
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June 2023 by Emma Hegwood
Just moved to the area. Checked out our unit and needed to upgrade spaces. Ashley was soo helpful. Called and easily sorted all it out easily. Very happy.
