-
November 2023 by Jose F.
This place sucks. Went there today for a wash and person at the booth (Victor - manager) tries to upsell me on the monthly plan but i say no. I then go through the carwash and the worker directing me in doesn't spray down the wheels/side of the car as i'm lining up (no biggie). When the wash is completed i then drive up to the vacuum stations to see they are all inoperable (not even hoses attached to them) so I ask one of the workers and he tells me they're not working. When I ask why didn't the attendant mention this when I pulled up and paid for the wash/vaccumm he just shrugged and said the manager should be able to give me a re-wash code for another day. I go inside, outside, to the booth and no manager. One of the workers tells me "the manager left"! Another person was there hand drying his car and another one after me and we were all complaining about the same thing. This guy didn't say anything just to get us to pay and go through the wash knowing full well the vacumm machines were not working and then he disappeared in order not to have to issue a refund or give credit for a future wash. Car wash also left my car pretty darn dirty but then again no manager on the premises to take care of it. Glad I didn't sign up for their monthly subscription!
-
September 2023 by Jasmine Stern
If I could give them a zero, I would. The staff member was abrasive and rushing me from the start - for my key, my signature.. and then to get in my car and go afterward. I was excited about this detailing and looking forward to the results as it was my first time. The results were horrible. The staff did not vacuum the floors or in between the front seats. My seats and front screen/dash were blotchy from their sprays. Totally missed was the shifter and parking brake. There were still crumbs left in my passenger seat. I have used this car wash many times and have been pleased - unfortunately after this terrible experience, I will not be returning. I am hoping for a refund and to have this resolved.Services: Auto detailing
-
September 2023 by Melanie E.
Do not sign up for monthly car wash package! They will continue to charge you even after repeated requests to cancel. Horrible business!!!
-
August 2023 by N Johnson
Today on 8/26/23 I came here to vacuum clean out my car and take it through the wash! That’s what I normally do I clean it before I wash so I don’t have to come back around to clean it out. Well I begin cleaning my car out when all of a sudden the vacuum cleaners stopped working. Remind you I’mBlack and there is another black woman and male next to me it was a white woman next to me and old white man! We all vacuuming out our cars when all the machines stop working. Now the white lady leave and it’s just me the other two black people and the old white man. I go looking for help and was told to speak to the bald head white man that was in the booth outside! Me not thinking nothing I walks up to him ask him to come fix the machine as me and the other people can’t use them! He replies back and say oh you have to get a wash first then you can use the vacuum cleaner as you have to punch a code in to use it! No remind you the white lady is gone and it’s just me and two other blacks but we hear the white man vacuuming cleaner still being used this racist as man turned all the ones we where next too off! I’ll never come back to this place again because again I normally just vacuum clean and go through the wash! He claimed corporate came through and made them put that machine where you have to put a code in to use the vacuum cleaners! I get that but at the same time they all was just on and why do I have to wash my car first then vacuum clean my car that’s defeating the purpose of what I’m doing!
-
August 2023 by NaèYAH
I paid $50 just for a basic car wash & windows to be wiped down. When the listing states exterior & interior cleaning. The listing also said it would take 30-40mins. Only took them 5-10mins. The inside of my car looked the same as before. I had to ask the worker to wipe down certain spots. Which he responds "we don't do that". ........Then what did I just pay 50 dollars for when I could've went to a $3-10 car wash and after wiped everything down myself???. Will NOT be going back there. Not to mention the workers did not greet me at all.
-
July 2023 by Y B
If I could give it a zero I would. I had my car washed and the drying towel wheel at the end must not have been calibrated correctly as at the end of the wash it dropped down and broke my rear wiper arm clean off. I parked and and spoke to employee and while we were standing there in the bay it did the same thing to the jeep that was after me. Employee then went under wheel and grabbed about 4 or 5 arms and asked which was mine. Of course that was pointless as snapped right off. Clearly this was a common occurrence however they took no responsibility even as they watched it keep happening. I didn’t see any effort to adjust the equipment. So beware!!!! Not sure why they even told me to make a claim if there response is that they don’t cover broken blades. They have no incentive to maintain their equipment as they will deny everything. Scam.
-
June 2023 by Ah Lan W.
I ordered the $49.99+tax cleaning and was VERY dissatisfied with the quality of work performed. After driving through the automated washing tube I was told to drive into the covered garage for the inside to be cleaned and vacuumed, trunk included. The entire "cleaning" took five minutes. The trunk wasn't even opened. It looked like they squirted armor all on the rubber floor mats and dragged the cloth over the dashboard once. Don't waste your money here, take it somewhere else.
-
June 2023 by Chrishella Roche
This is byfar the worst FSCW location. Not only is the customer service terrible in comparison to other locations but the wash is bad as well. Definitely a waste of a membership since service is inconsistent. Do not recommend unless you live near a different location.
-
April 2023 by David Singers
I have had a membership to this business for a couple of years. The Wauwatosa location is a complete disaster. The complete wash works about half of the time. Today I went all the way through with absolutely nothing working. Had to go back and get in line to go again. A complete waste of time. There have been times when the soap doesn’t work, there have been other times when the soft brushes don’t work. They stopped doing the towel dry and have a rotating chamois at the end and sometimes that doesn’t work(like today as well.) The best location they have is in hales corners but it’s a long way to go for the same service since I live in Wauwatosa. I have also used the Grafton location which seems to operate pretty good as well. I just wish they would fix up the Tosa location, it’s a great place for a car wash. As I said earlier it’s just is a complete disaster.
-
April 2023 by Charles Weber
The employees did a fabulous job on getting my car clean. I would have given them 5 stars except I was missing a couple items out of my car. I called and left a message for the manager but never got a call back.
-
April 2023 by 000 0.
So it made me have to give at least one star. Membership is around 50 bucks per month and the full cleaning service is awful that they will just clean the mat and not clean the details such as the holder for cups. Disappointing and disgusting. Won't come back any more. A lesson learned cost a lot.
-
February 2023 by 414
I was very disappointed with my level 3 detailing appointment. I had to make detailer redo all my inside windows. He said it was smoke and wouldn't come out. Are you kidding me? I paid $200 for this service. I could have done better myself. As soon as he put window product and a little elbow grease..the windows came clean, did not seem like he wanted to do his job. Also whatever product he put on my leather seats looked very streaky. I will never get my car detailed here again. I was disappointed for that kind of money...he was finished too soon.Services: Full body wash
-
December 2022 by Karen Sparapani
Nasty day outside but needed to have other humans in my car. This is one of the last places in town that will clean the interior of your car and therefore a local treasure. Always a great and detailed job! Highly recommend!Services: Full body wash
-
November 2022 by Melanie Petersen
We took our family car in on a Friday night. We were asked twice to come in earlier so they could close early but it did work in our schedule. We were okay with bringing it in if it worked. Once we brought it in, what typically takes 90 minutes was only around 30 to 40 minutes but they ensured us that there were three detailers doing the job since they did not have anybody else coming in.Everyone was really nice and my husband seemed pleased but we definitely have varying opinions on what “clean” looks like. The next day I got into the car and it looked good from afar but the “details” were not taken care of. It’s difficult to spend money on services like this but we do it because it takes a lot of time and we do not have time these days. So, we would like to know that it is money well spent especially as a monthly member.I took it in the next day and was greeted with wonderful service! LAVONTE, TONY AND TANIA! Thank you for taking care of us! They didn’t make us feel badly because it was already hard to question somebody’s work. They just got right to it and fixed it right away. I feel badly because I did not have additional cash. They deserve the tip that we gave the night before. Overall, we still like going here but it has slipped a bit in the last year.
-
October 2022 by Jeff Cockerham
Staff seem more interested in talking to their friends than working. Wash was below average. Was much better under old ownership. Wash it at home. Last time I was there the huy at the register was too busy having, what I assume, was a personal conversation with person ahead of me. After several minutes, I just left. Tried their unlimited pass once. They make it extremely difficult to cancel, then still charge you for the next month if you don't do it by a certain day of the prior month.
