-
February 2024 by Heidi G.
We stopped in to purchase a new stove for our new home we purchased that day. Ended up purchasing a stove and a refrigerator. Juan was wonderful, very friendly and helpful. Had them delivered the following day, the delivery was fast and painless. Very happy with the service we received, this will definitely be our main home improvement store.
-
February 2024 by Nico
Someone pooped a whole lot outside the exit. Drawer pulls were all mixed up, had to return because parts were missing out of the bads, and placed in the wrong bins.
-
February 2024 by Patrick H.
Lowe's Fence Installation Nightmare. If I could, I would give a -13 stars after experiencing what can be considered a text book example of how to do as much wrong as possible. It took 6 weeks to complete a two-day job. Local after-sale support was non-existent. Sales rep was unreachable and was of no help at any point after receiving payment. I had to manage the project personally, often every 30 minutes for an entire week, to keep the subcontracted installers from building the fence the wrong way. Local store #2309 (Wauwatosa, WI) did nothing to provide the installation crew with adequate instruction materials for a fence style they had never worked with. I had to call the telephone support several times to get PDFs of instructions. Sales rep ordered too few critical pieces. When I asked ETA of parts, I was advised it would be three weeks, to which I expressed that was unacceptable. I ended up calling the manufacturer directly and got the materials shipped in three days. At no point did Lowe's call me to advise status of this order. Installation crew bungled several aspects, including planting posts over a clearly marked lot line. They treated the yard like a new construction job site, leaving open bags of concrete in the rain, plastic wrapping debris blowing into neighbors' yards, using neighbor's driveway to cut boards to length, and so much more. No support from anyone at the local store left it up to me to enforce appropriate practices, often with raised voices, to respect my property as well as my neighbors'. If given choices, I will avoid purchasing anything from Lowe's in the future.
-
February 2024 by Andrew Schlei
Very helpful
-
January 2024 by Richard Seifer-Smith (RSS Home)
Jennifer was fantastic, we loved the Kids Workshop and my son got to build his first toolbox. Perfect timing to pickup a space heater while it was on sale.
-
January 2024 by Benjamin Luedtke
Staff seems well trained in the art of active ignorance. It's a hardware store with tools locked up etc. Would be nice to have some assistance in getting tools unlocked, but either understaffed or apathetic. Hard to tell which.
-
January 2024 by Les Brockman
The staff was friendly and helped us correct an online order.
-
January 2024 by Yolanda Griffin
Had a delivery scheduled with delivery instructions to call 30 mins prior to dispatch & the idiots called once they were on-site but will only wait 10 mins. This is my 2nd time ordering from Lowe's and the delivery was jacked up. My 1st order was a washing machine and I ended up canceling the order & got one from Home Depot with no problems at all. This is my very last time ordering from Lowe's!
-
January 2024 by Scott Javoroski
Standard big-box DIY store
-
January 2024 by Chris Mokros
Good service, less busy than other local construction supply companies.
-
December 2023 by Andrea Cavaliere
Best customer service I’ve received in a home improvement store in years. Lowe’s is the reason why most people decide to shop here rather than competitors. Shoutout to Jeremy and Bo for the incredible customer service skills, for helping me and my partner with the laborious and extensive tasks related to the new snowblower just purchased. Will definitely continue shop here as well as advice friends and family to do the same will they ever need competent customer service.
-
December 2023 by David Schiffer
Its the blue Home Depot
-
December 2023 by Scott Shelnutt
Scott and Paul went above and beyond! Not only did they provide expert knowledge on a project they also cut the pieces. Outstanding customer service!
-
December 2023 by Fibroman
Got a lot of stuff on sale. Nice store
-
December 2023 by Peter Muth
Great selection, staff was helpful and knowledgeable. I love that they have veteran only parking and a 10% veteran discount!
