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November 2023 by R M
Great service! John was very knowledgeable and helped us get the right mattress. So glad we did not buy online but came to the store
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November 2023 by Marynell Foran
I had the good fortune to work with John today to purchase a mattress. I was looking for something that would help eliminate the back pain I experience every morning with my current mattress. John was a wealth of information. He thoroughly researched my issues through a series of questions…. He suggested I try several mattresses based on my input. I felt very secure with his suggestions and was able to make a decision!I can’t wait for my mattress to be delivered! Thank you ? John and Mattress Firm.
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November 2023 by Trevor Shohoney
I had the pleasure of working with John. This was my first time mattress shopping. He made it incredibly easy. He really earned the title “sleep expert.” He was very knowledgable about all of the mattresses in the store. He helped my girlfriend and I purchase our first king size mattress. Process was super fast and easy. I would recommend this store to anyone looking for a new mattress.
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November 2023 by Brittany Wahhab
This is the mattress store to go to instead of ordering online or at a store that does not prioritize customer service. You receive amazing guidance from a sleep expert! The store manager, John, is the best of the best. Don't miss out on Black Friday specials!
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November 2023 by Taran Wells
Reese was wonderful. He was extremely personable, honest and so easy to work with. He wasn’t pushy at all. Would very much recommend him!
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September 2023 by Monica Byrnes
My experience at Mattress Firm could not have been more pleasant. Daniel was extremely knowledgeable. I bought a mattress! Prices were exactly as advertised. I would recommend this location !
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August 2023 by Alberta Ingram
I walked in and was in a bit of a hurry and left out, and Deondre the sales person came to the door and waved at me and said he could help me, as I was backing out of the parking space, and I said I’d come back. He said please come on in let’s see what we can do for you. I decided to go back since he took the time to come out!!! Well we found a bed with a free adjustable bed frame, and he was extremely helpful!!! I would’ve kept going if he hadn’t come to the door, maybe went back another day, but for sure I was leaving, and there were other people in the store at the time and I wasn’t ignored. I just thought I could slip in and look around, and leave but he made that sale and I’m grateful!!! Thanks for going that extra step!!! Mrs A
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August 2023 by Lelah Allen
This entire company is a scam! I ordered a mattress 7/22 with a delivery date between 7/26-28. The morning of 7/26 I found 3 emails sent within an hour stating my order was received, my order has shipped, and my order has been delivered. The delivered email listed only the sheet set and mattress protector. On 8/30 I went to the pick up warehouse to get the bunky board. The people working there were unable to navigate the shipping tracking and could not help find my order. On 7/31 I contacted the store to determine the status of my order. The sales person told me the mattress had already been delivered. When I explained that no it had not been delivered, a new mattress was ordered. I asked if I would be able to pick it up at the warehouse and was told that it must be delivered to my home, with a delivery expected by the end of the week. And no guarantees about which delivery company they would be using, no tracking number given. Everyday I called to ask about the status of my order and was told it would come either 8/4 or 8/7. On 8/7 I spoke with the 3rd party shipping company, link given in the confirmation email, who confirmed there had never been anything delivered to my address. I went to the store where I purchased the mattress to return the mattress cover and sheets and demand a refund. They refused to allow me to keep the $99 bunky board for all of the inconvenience they had caused. On 8/8 the delivery company was there to retrieve the bunky board. It wasn't until 8/10 that I received the refund. I have been without a bed this entire time and all this company did was give me more stress and disappointment. Shame on you all.
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June 2023 by Mala Thenappan
I haven't bought a mattress in a long time. I went to mattress firm and can't say enough about Ed, Steve, and Sam! Ed was very patient and informative as I tried almost every bed in the store. Steve was so knowledgeable and helpful in making sure all items I wanted were ordered and set up for delivery as I needed. Sam was absolutely awesome and went above and beyond to help me the next day when I decided to switch to a queen! As a team, they were great and really worked hard to make sure I was happy. They definitely earned my business and I will return soon to replace another mattress!
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June 2023 by Robert Petoskey
I can't say enough about the professionalism, and quality customer service we received at this store. A few months back I decided to splurge on a new high dollar mattress as a treat to my wife and I for the good year we had. Our old mattress was comfortable but not spectacular so we purchased a prior brand we had loved years ago. Unfortunately, it was nothing like the one we bought many years ago so opted to return it just before the 120 day test sleep period was over. John was super accommodating and made the return as pleasant as could be. He set up the return appointment without hesitation and apologized that it hadn't worked out. I expected a high pressure attempt to have us move to another mattress but when I said we still had our old mattress and would just wait to shop for something new when that one started to fail, he said he will be there for us in the future, and for sure we will be back when that day comes. Great to see there is still some integrity in business these days.
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June 2023 by ms. robles
SAM, was AMAZING! He answered all of our questions and helped us compare which mattress was going to be better for our lives. He went beyond our expectations today. I'm very grateful for the demonstration between the coils of a regular mattress and the one we purchased.
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May 2023 by Amy Cifre
Dan was super helpful, knowledgeable, and not at all pushy. He would check in, give me some info, then gave me space to try out and figure what feels the best. I honestly went in to try mattresses and then buy online. He made that unnecessary. Looking forward to a good night’s sleep!
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May 2023 by Casey Palmer
A sincerely great experience. We explained our needs as well as our limitations and the guy (who's name I missed) was super helpful. I thought it would be beyond our needs but don't overlook them as an option. Stop and see what they've got. Were getting a really good mattress for a really good price.
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March 2023 by marvin weaver
Mayfair location in Tosa was great. Brad greeted me quickly. Brad was respectful and honest. The product was over the top.Also John the store manager was awesome with helping with financing and tough questions.I love how they offered me something to drink and I even left with a great pillow.5 stars all the way.My mattress arrives wed, a 2 day turn around!!!!Fellas thank you for meeting all my family needs ??????????
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March 2023 by eric medlock
Checkout was a little slow. Had nothing to do with the salesman. It was because of the system but salesman was really professional
