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November 2023 by Mr1964gene
At My eye doctor every employee is a pleasure to work with. I was very impressed by all the employees. Everyone is very friendly and knowledgeable. Cathy is extremely knowledgeable in her field of expertise. I have never been more impressed than I was with my experience at MyEyeDr. The exam rooms and reception areas are very clean and neat. I have never had any other office give such great service! I experienced an individual being extremely rude to the staff while I was there. I heard him say his name when he checked in due to being at the counter. I wish I made a note of his name. I could post the name of the person who thinks he has the right to call people names and be disrespectful due to his own mistakes with his insurance company. I wish I could have escorted him out to the parking lot and gave him a little wall to wall counseling ! In conclusion,I would recommend My eye doctor to everyone who needs any kind of optical services. Best experience I have ever had!!! If I remember the name of Mr. Rude, I will post his name so everyone who may be at My Eye Doctor will know who to give Wall to Wall counseling !!!!!
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November 2023 by Tony Manci
Dr Baisden is an outstanding optometrist. He’s professional and friendly. Dr Baisden helped me transition to new contacts and progressive lenses for my glasses.The process was seamless.The office staff is exceptional. Ann in particular! She helped me choose the best progressive lens and got me the best price possible. I ordered new contacts and they didn’t have enough trials so she went to another location on a Saturday to pick them up for me. That’s the definition of exceeding expectations!I
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November 2023 by Kathleen Davis
When asked to write a review for MyEyeDr. on Mayfair Road in Wauwatosa, I was happy to do so. From the minute Cathy answered my phone call, she was able to access the urgency of the issue I was having with my eyes and found a spot to get me in right away. I will always be grateful for her professionalism and kindness. Dr.Pierangeli and Dr. Rosenberg were so knowledgeable and very comforting during a painful and scary eye emergency. Maureen did my diagnostic workup and was very calming and professional. My several visits were completed with Ann who took her time finding the best possible price for my new contacts. My visits could not have been more pleasurable. I recommend this office to anyone who wants a great eye care experience. Kathy D.
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November 2023 by Molly McLean
Excellent customer service. I did not feel rushed, and appreciated the assistance in picking out frame styles suitable for my face. Great options for the lens as well. Will be coming back again! ~Mary M
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November 2023 by Nick Schweitzer
My experience some time ago wasn't that great, but I got what I wanted. What was really frustrating is that they spam you non stop with reminders, emails, texts and I think I even got some automated phone calls. Even when I replied STOP to text messages, I just received yet another one. Don't use them unless you're ready to be spammed constantly.
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October 2023 by Dale Kusick
Overall, I have to say (in spite of a couple minor inconveniences) I was ultimately completely satisfied in the end of of it all! Those minor inconveniences were not entirely due to any of the staff's direct irresponsibility s.( Just for the record). Everyone did fine, I picked up my glasses about a week or so later and it all turned out very well!! Thank You! And I will recommend you to others.
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October 2023 by Drew Kusick
Overall pretty satisfied, not a real large selection of frames for my type of Ins. But the cost of glasses is really high these days, oh well they are nice, a bit under staffed perhaps, or its just the way it is today, maybe we need more patience, anyway they did fine, I'm ok with the end result, thanks everyone
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August 2023 by Tyler Shea
Receptionists were extremely unprofessional and rude. Questioned me the entire time, while making snarky comments due to my appointment date as I was trying to fix a prescription issue. Apparently helping customers is too much of a burden for them to show common courtesy. DISAPPOINTED.
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June 2023 by JJ Kisley
I searched for hours for a place that would accept my insurance. MyEyeDr. was the only place I contacted that did. I walked in and was greeted immediately. The staff, and the doctor, were very friendly and informative. I had a chance to speak with Cathy while picking out new frames. She made me feel very comfortable and is the reason I will be returning for my future eye care needs. I would definitely recommend MyEyeDr. to anyone on the hunt for great eye care!
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May 2023 by Sbc
My dog ate my….glasses. 2-3 weeks after getting my new glasses the puppy chewed the temples up. I contacted Dr Baisdens office to check on the warranty I thought I purchased-i had only gotten it for my daughter and not me! As the glasses were so new the staff allowed me to purchase the warranty and replace the glasses. So thankful for their understanding and help. Good thing the dog is cute!
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May 2023 by Jeri Gillich
Kathy Maureen Dr Baisden and Rosie took someone who was very anxious and turned my whole day around. Their positive energy and compassion made a world of difference. I’m walking out of their offices with a whole new attitude. THANK YOU!! You guys are awesome.
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April 2023 by Andrew & Brianna Kollmorgen
We had a wonderful experience from the moment we walked in to the time we left. Every staff member was kind and efficient at their job. Dr. Baisden was professional and caring. Cathy is wonderful to work with! She went above and beyond for us and we are so grateful.
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April 2023 by Meysha Cain
I called regarding a issue with my glasses due to the fact that I broke them and the manager Cathy was so pleasant and understanding she went above the call of her duty to help me. I appreciate her. She has such a humbling spirit I left very please. Thank you, Miss Cathy for all your hard work and dedication !!!
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April 2023 by Millia
Ann, Cathy, and Rosie are super sweet and took care of me right away. They got me covered and helped with picking glasses! The doctor, Joel Baisden was fantastic as well. Great place!
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April 2023 by Sherry McShane
Received a call on this Snowy Spring Day from Kathy. Stating that my second pair of glasses was not ready and that she was not happy about that. Which is saying they should've been here already and that she will be giving them a call on Monday about this problem. The fact that she called me and she wasn't happy made my snowy spring day a little bit better. She cared enough to say HEY this customer glasses should have been ready by now. I had no idea they was late I was just waiting patiently for them to come. So THANK YOU KATHY FOR YOUR GOOD JOB .Much APPRECIATED GURLIE