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January 2024 by valencia nash
Too expensive expeci
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January 2024 by Dwayne Walker
They are the only store in the area that had the hat I wanted
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September 2023 by Brandi Fielders
Dirty and disorganized. Inaccessible for customers with disabilities. Couldn't even get small shopping cart through "aisles" without bumping into stuff let alone a walker or wheelchair.Couldn't access fitting room, looks like it's being used for storage.
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March 2023 by Julie Savaglia
Terrible return policy. I went to exchange a gift and was told no returns or exchanges after 30 days. No idea when it was bought since it was a gift. The sale clerk just said it was “probably” more than 30 days. Didn’t bother to scan the tag. Very short and very rude. I was not in the mood to argue. So I threw the shoes in the trash. As I can see from all these other reviews customer service is lacking. Old Navy will be the last place I shop and would never buy someone’s gift there.
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December 2022 by Ryan Hill
I’d say this is a pretty good Old Navy. I’ve been here several times and the only real downside is the long lines during peak times. That’s tough all around these days (Dec 2022) with short staffed retail stores so it’s hard to blame Old Navy specifically. This store still has plenty of merchandise and if you arrive earlier you can minimize the wait time.
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November 2022 by Jessica H.
I will NEVER shop at Old Navy again. They changed their return window to 30 days, no refund, no exchange and not even the ability to get a store credit. I lost over $100 in clothing that doesn't fit that I had bought 40 days ago...this is not customer friendly at all.
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November 2022 by Michelle Mitchell
Have you ever went to a store and you were followed? Well look no further old Navy in Mayfair collections tell their staff to follow you throughout the entire store no matter what you’re buying or if you even purchase anything. And the manager will physically pretend as if she knew nothing about it but no one outside of the brown people were followed. Old Navy needs to do better
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October 2022 by Yajaira Espinosa
They lied and said we couldn’t enter the store because they close at 6pm when the sign on the door clearly said 7pm. Super rude!
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August 2022 by Randall Felker
Just sad! The store is a mess and trying to find somebody let alone somebody willing to actually help was near impossible. Found a shirt I really liked. It was on a mannequin in the front as seen in the attached photo. However, after finally finding somebody to help me locate that shirt in the store he found a manager named Willie somewhere outside having a cigarette and he said “no we haven’t had that in a while…. Why don’t you go look on the clearance racks ” when I didn’t happen to be able to locate one there… Let alone how anyone could find anything in that mess is beyond me, I of course then asked if I could actually purchase the last one in what happened to be the size I needed from the mannequin. I was told no even though it had a tag on it we aren’t going to sell that one- we need to send it back to our warehouse. Seriously? A willing customer wants to buy something you have available and you’re going to pay more than the value of that shirt to send it somewhere else where no one can buy it? As somebody who reviews retail stores on a regular basis this is one more reason why brick and mortar stores just don’t have what it takes anymore. Lack of staff, rude staff, a messy store, and no customer service. The days are numbered for this location!
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July 2022 by Megan Sotelo
Ghetto. Doesn’t matter what time of day it is, they are always busy and you have to wait. Went in early in the morning and walked out after waiting 5 minutes in line with no help because someone was looking for a different size. Can’t stand this store
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May 2022 by Elly B.
Tried on clothes and then went to the cash register to check out. Two young girls were folding clothes giving us the side eye and said nothing. Then I walked up and set my stuff in the counter (they would clearly see me but didn't want to make eye contact) and proceeded to fold clothes at the register and not ring me up or say a word for 3 mins straight. Then one girl says "she's training" and I said okay and kept standing there. No one rung me up or asked if I needed to cash out so I left with my stuff in the front counter and they didn't say anything. Not sure how they expect people to buy stuff if the workers won't ring you up. I love old navy In my hometown but these workers seemed to care less to be there.
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January 2022 by Hoyland Jamison
The Perrfect place too Shop for My grandgirls!! Heaven...
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September 2021 by angel jones
called to ensure a product was in stock, got there and it was not. even said the name multiple times. usually wouldn't care but the store isn't close to my home so i wasted time and gas!
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September 2021 by Alyssa C
I love the clothes at old navy, but they’re hard to find in this messy store. I am also familiar with the manager from a previous job. Sadly she has not made much of her life, and has people following me whenever I shop. It’s harassment and if this continues I will take harsher actions. I’m a married educator....I deserve to shop in peace.
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August 2021 by TONEY HAYWOOD
The staff were very helpful throughout this visit. Things went very fast until checkout. There was no wait, but the transaction took over ten minutes for four of the same item. I
