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April 2023 by Cardell W.
A few weeks ago, I went to this location. I was serviced by a very informative employee. Things went sour when she asked me "what was the occasion?" I expressed to her that I was going to an assembly that weekend." In which she asked for what, I expressed it was a relegious assembly (I told her what religion I was). After that she went on a very discriminatory rant where she made hateful comments. I expressed I was uncomfortable and as I made an exit for the door she still yelled her insensitive comments. The following day I spoke with a "manager" who gaslit me. She expressed she'd never heard this employee speak this way before. When I expressed to her I have no reason to lie.. check the cameras.. she then told me "cameras aren't always reliable"! I could tell my complaint wasn't being taken seriously. I next called corporate and HAVE NOT heard from them since. I absolutely am disgusted and terrified that this company treats their customers this way & didn't even care to accommodate or console me for the distress I went through. Therefor I'm leaving this review to warn customers of how insensitive, intolerable and discriminatory this company is! All in all this would've been a fairly good review if it wasn't for the distasteful customer service.
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March 2023 by Adaeze Opara
First time shopping here a few weeks ago and loved the customer service. The lady helping was very patient and helped me find the perfect size bra for me. I loved her energy and her attitude and I’ll definitely be coming back in the future. I wish i knew her name but my new favorite place to shop for bras
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November 2022 by j Bamberger
I’d give them 0 stars if I could. I took my teenage daughter there for a fitting, and the salesperson made a comment on my daughter’s body while she was undressed. Not ok. Having a bra fitting is a very vulnerable experience and the only acceptable way for a fitter to behave is to keep her opinions to herself. I left a message with the manager and emailed corporate, and so far just a canned reply from corporate. So I guess Soma is fine with objectifying kids. Gross.
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November 2022 by Jessie B.
Bra fittings are totally unprofessional. I took my teenage daughter there to be fitted and the sales person commented on her body while my daughter was undressed. I left a message for the manager and emailed corporate, never heard anything back. So I guess they're ok with objectifying kids.
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October 2022 by Elizabeth “Liz” Chaulklin
I’m only giving 1 stars because I do love soma bras however this review is for the Store!This was my first in store visit and will definitely be my last! This store is so unprofessional it’s been weeks later and I’m still thinking about my experience there. First the air was broken ( I was okay with this they had fans going)But then they put me in a dressing room advise me to leave the door open so they can hear me if I need anything and so I don’t get overheated. Well 3 min later as I’m undressed they bring back more people including a child right past my room with no warning ( again was okay with this) I was Not okay when a minute later another sales lady brings back 2 MEN delivering water again no warning!!! Finally when I needed a new size the sales ladies who were expecting an appointment ALL told me they were too busy to help me!! When I walked out there was only 1 other customer in the store…horrible experience, horrible customer service!
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July 2022 by Vega Bear
Although I like the products, my customer service experience was terrible. I browse around, waiting for one other customer to finish her purchase, after the one customer left, two Caucasian saleswomen totally ignored my presence, did not offer any assistance, just plain rude, or racist. I said "thanks for all your help" as I was exiting the store. The older lady replied, " you are welcome." This happened the afternoon on Saturday June 25th, 2022. Went straight to Victoria secrets for my purchase. I will never step foot in that particular store again.
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June 2022 by Elizabeth Chaulklin
I’m only giving 2 stars because I do love soma bras however this review is for the Store!This was my first in store visit and will definitely be my last! This store is so unprofessional it’s been weeks later and I’m still thinking about my experience there. First the air was broken ( I was okay with this they had fans going)But then they put me in a dressing room advise me to leave the door open so they can hear me if I need anything and so I don’t get overheated. Well 3 min later as I’m undressed they bring back more people including a child right past my room with no warning ( again was okay with this) I was Not okay when a minute later another sales lady brings back 2 MEN delivering water again no warning!!! Finally when I needed a new size the sales ladies who were expecting an appointment ALL told me they were too busy to help me!! When I walked out there was only 1 other customer in the store…horrible experience, horrible customer service!
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May 2022 by Gail Wurch
I like soma...kinda weird that sales lady was singing loud to the piped in music. Oh well..she must have liked it
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January 2022 by Kim Grossmann
Nice store for lingerie, much of the merchandise is of a good quality for the price point, staff was helpful on our visit.
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January 2022 by whitney wilhoit
I visited the store today. I’m a frequent shopper. I asked a lady at the register was there anyone else available to assist me, I didn’t want tobother her since she was the only one ringing. She look annoyed when I asked her and said there’s someone else here and continued to ring. I put all things back that I was going to purchase. I’ve worked in customer service for years. Instead of her getting the attention of the other worker to assist me she basically ignored me. I came In willing to spend at least $300, but since I was ignored and the response I was given was rude, I left. I’ll just shop online from now on.
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September 2021 by Jennifer M
Store is clean and everything was easy to find. Covid has made times tough and I could tell they are short staffed, but despite all the chaos they were attentive to all the costumers to the best of their ability. The workers kept the store lively and were making everyone laugh. Chloe helped me and she was kind and knowledgeable! She fitted me correctly. The first bra didn't fit too well, but based off of the bra she was able to get me into a bra that fit me PERFECT! At other bra stores I've had sales people try to schmooze me into buying a bra that doesn't fit well, but Chloe kept it real and made sure I was in a bra I felt comfortable in. I wasn't able to purchase it that day but I will be coming back! She made shopping a joy!!!
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August 2021 by jessie cannizzaro
Had my first visit this week on the recommendation of a coworker and friend. Linda was not only incredibly helpful but she was also very kind and patient. I would not hesitate to recommend their products and the wonderful service - I will definately be back. Thank you Linda for helping me through a transitional period!
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April 2021 by Joanna T.
I have to agree with Ericka that the fit on these bras is horrendous. I purchased online in my normal size and what I received is roughly 2 cup sizes too small. It's too bad because they're very pretty and the detailing is nice. I made my return at the store and the staff was really nice. Again, very pretty merchandise but high, high prices - I wouldn't risk it again personally.
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March 2021 by Travel Girl
Great customer service
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February 2021 by Marsha Mueller
Friendly workers but make sure the sizes on the PJ's sets match. I received a large (which is my size) and a xxl bottom. I understand this can happen but when you live over 50 miles away, it really sucks!