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January 2024 by Nuttaon Promjunyakul
Took a long time to check out. Gave us a van with very low gas (the warning light was on), but their system's min is 1/4 so in the rental document said there was 1/4 in the tank. As a result, we had to return the van with 1/4 gas in the tank. The worse part was that when you receive a van with such low gas, we weren't sure if we would even make it to the gas station.We told the clerk with regards when we returned the van. She said it was the previous customer's responsibility to fill the tank before returning the van.It was pointless to say.
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January 2024 by Jodi Fox
We arrived to return our trailer at closing time on New Year's Eve and the staff helped check-in and detach the trailer! Wonderful and cheerful service was much appreciated at the end of our long day (and theirs!)
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December 2023 by Erika Mathaus
Scheduled appointment in August for trailer hitch install for December. No reminder email of appt 3 months after scheduling. Was told install would be 1.5-2 hrs long. Whoever schedules these appts is unaware this could take up to 4 -5 hours! Friendly staff but definite disconnect in communication. Couldn’t speak with manager either, “Too Busy”. Skeptical if will ever return to this location.
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November 2023 by Siedah Trotter
I had an excellent experience there. The ppl that work there are very knowledgeable and friendly. Also got a few compliments lol. ? I’ll be back!
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September 2023 by Andrea Vonckx
Nene and the other staff were so helpful. Special shout out to Demitrius for coming in on his day off to install the much needed hitch on his day off.
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August 2023 by Y.O.M.
Simply the best U-Haul in Milwaukee/Tosa area. I had two big moves over a 1000 miles traveled and piece and they really worked with me and my family to get it done. Really appreciate the business they do.
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August 2023 by Andrea S
We had excellent service. We did not have to wait in line and the transaction for both picking up and returning the vehicle was quick and smooth! Thank you!
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July 2023 by Jack Tonnessen
Overall not a good experience. They cancel your reservation and swear at you for check in. I recommend going to any other U-Haul dealership besides this one
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May 2023 by Joshua Klim
Easy to get to, clearly marked directions and parking, clean vehicles, friendly staff (Raven was very helpful). I'll definitely use this location when I need to rent transport vehicles again.
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April 2023 by Heather Promo
The worst customer service I’ve ever received to the point I will absolutely no longer use this location. I rent uhauls and fleet vehicles and have spend close to, if not more than $5,000 st this location in just over a month. The GM here, Adam, is beyond deplorable. He arbitrarily forced me to bring the U-Haul back with little notice, forcing me to leave job sights and loose thousands of dollars and adding hundreds of miles to my U-Haul charges, simply for him to re rent me the exact same truck without even the simplest of inspections- simply because he refused to allow me to pay over the phone with the intent on hurting my business / costing me to loose money, simply for control. After bringing this issue to U-Haul corporate many representatives I spoke with noticed the way I was being treated, however their corporate head quarters seemed not to care. If you want the absolute worst experience of your life- go here- if you’re already stressed about your move and would like good customer service - go to a different location
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April 2023 by Edwin Love
I rented a 15' box truck and the engine overheated less than 2 miles from the rental location. They made me wait for over an hour for a repair tech to come out to verify the vehicle just to have me drive it back to the facility. The repair tech only got the call to come out 30mins before his arrival meaning that they didn't actually call roadside for 45mins while me and my family were sitting on the side of the road with their broke down vehicle. When I got back, they were more than willing to put me in a replacement vehicle but still CHARGED me for the truck I did NOT and could NOT use. I requested to speak with a manager, but they conveniently left before I got back to the uhaul location even though it was well within business hours. The original truck had over 115,000 miles on it, and the replacement vehicle had roughly 38,000; if uhaul is only going to place you in a newer vehicle when the older one breaks down, I foresee many more disgruntled customers in their future. I suppose when you have a monopoly on rental trucks you can treat the customer any way you see fit.
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March 2023 by total legitness
Needed A utility trailer With a wheelchalk My reservation said that this location had one available the picture showed only a utility trailer with a wheelchalk and there was Not an option on the reservation to specify whether or not I needed a wheelchalk so I assumed I would get a utility trailer with a wheelchalk upon arrival They did not have what I needed in the yard after it said it was available staff was combative and defensive. website claims they give you 50 dollars if they can not fulfill request Manger said it should have reserved a motorcycle trailer but my bike won't fit on a motorcycle trailer they they had. DID NOT GIVE ME THE 50 BUCKS THE WEBSITE CLAIMED THEY WERE SUPPOSED TO. ITS NOT ABOUT THE MONEY ITS ABOUT KEEPING YOUR WORD!
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December 2022 by Margaret H.
Hidden charges, lack of communication, terrible service. I was told one thing on the phone when making a reservation and something else later on after they had my belongings in their possession
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November 2022 by Shana Ewan
Great staff very friendly and helpful very clean and Secure never had a problem with this location.??
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August 2022 by Katie Allen
Was charged $20 more than I should have been/was quoted for. Come to find out there’s an added $20 fee for dropping a truck off after hours, and yet they never told me this, all they had said was I should bring it back before 8:30 pm & I’m good, which I got it back well prior to.Also, multiple workers were having very loud, unprofessional conversations right by the customer service desk.
