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October 2023 by Gabriella
I signed up for a membership with the WAC several months back and decided it was not for me after a month. I stopped into the club to cancel and was told the request had been put in. I am not typically the one the handles finances in my relationship but have taken over the duties recently because my partner has started cancer treatment. I noticed a charge from the WAC this week and called to inquire. I spoke with a young man who didn’t give me his name but was cutting me off from the first sentence. He looked my account up and said I was active and had been paying for months. I explained I had been assured it was cancelled and I hadn’t seen the charge before, but hadn’t used the services at all. He cut across me speaking again and was snarky about it being obviously not my fault that I didn’t notice that I’d been charged and that I was obviously at fault. When there was a break in him talking over me I said I did not appreciate this conversation and made it clear I’d like to cancel. He said, over me again, “you have a great day ma’am”. And hung up. Not even upset that they can’t refund the months I was paying for, mostly shocked at the attitude and the unkindness. Someone made an error when they didn’t send the request to cancel and the WAC should’ve made that right, but they didn’t. I don’t have proof because I went into the club instead of calling and I get that. Irritating that I dropped hundreds of dollars, but I could have seen that if I was looking for it. But for christs sake, You don’t know who you’re talking to on the other end of the phone and what their day or life has been like, and some people are going through hell. Treat people with decent respect. Never will use the WAC again and can’t recommend the customer service in the Business Services department.
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September 2023 by Vanicea Clinton
This location is decent . The amenities are descent as well, this location has the best basketball gym out of all the locations to me. I will give this location two stars because unfortunately Most of the Wac employees are racist & rude. As I walk into this location, I am not greeted properly at all , as a matter of fact their expressions are so unwelcoming, just for me to hand them my membership card to get it snatched out of my hands as if I’m nasty or they have a problem with me. When they hand me my locker key they are throwing them in my hand. I can’t write everything down on here, so I will write another review with the rest of this review
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September 2023 by Joshua Aultman (Jay)
Big fan of the sauna, steam room and shower set up at this location. The staff is always absolutely delightful! Even at 4am! At every location! This is BY FAR THE MOST CONSISTENTLY PLEASANT FULL GYM EXPERIENCE ACROSS THE BOARD inmynotsohumbleopinion............... THEY ARE WORTH THE PRICE!!!
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September 2023 by Scott Wisdom
Nice gym and probably one of the best WAC locations, but the front desk staff are terrible. Standing around talking when people are lining up to check in. Most seem to be high school or college students too stoned to know what’s going on around them.
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July 2023 by Juan Alsace
My wife and I are members and quite satisfied with the gym. I am writing to particularly single out PT Ericka Hawke, who provides me with a deep tissue massage as I recover from an injury to my right leg. Ericka is a consummate professional. Her technique is thorough - she listens and adjusts her treatment accordingly - is compassionate and empathetic, and is a pleasant person to boot. I am very satisfied with Ericka's service and recommend her highly.
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July 2023 by Marty Joy
The WAC is a decent location. The amenities are vast but service and staff are rude and non accommodating.Bringing my son to the gym with me was difficult in the fact they wouldn’t allow him to come into the gym with me! The gym was empty and not in use… not having trust in your guests to have common courtesy is unfortunate! If the gym was to all of the sudden fill… I don’t think we would’ve minded leaving. Let’s be honest this policy makes NO SENSE
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July 2023 by Kollin Woodard
Great fitness club. Everybody is friendly and courteous. Lots of equipment, and places to get your desired workout in. Lap Pool is well maintained, as well as the showers, steam room, and sauna. Definitely recommend.
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July 2023 by Sydney J
I seldomly use this word but this location fits the description. They are RACIST! Prejudice all of the ABOVE!!The only reason you denied my brother entry to your gym was because of the color of his skin!! I’ve watched countless kids and non members of the gym access your gym space time after time! The man at the front desk handed me off to a manager thinking I’d over react but I have too much class to even think of acting that way..I’m not the “angry black woman” you thought I was going to be but I am a member who is deeply disappointed in this treatment! Please fix your policy or treat everyone the equally!!
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July 2023 by Lynn Anderson
Love this place. My 2nd home. Too bad it's so crowded. Too many people sit on a weight machine & play on their phones.
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June 2023 by Evgenii Chulkov
I got Covid from that location. All the time marijuanna or whatever smell in the locker room, want to vomit. Don't bring kids or minors there.Frequently they close earlier, can't trust scheduled hours.After pandemic they didn't restore ususal hours, that is insulting too.
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May 2023 by Catrina Gilbert
This is the nicest WAC location in my opinion. Super clean and updated. Great use of space. Plenty of equipment without feeling crowded. They have two gyms, team sports, and a pool. They have a men’s locker room, a women’s locker room, and a gender-neutral pool area locker room.
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May 2023 by EB
Love the space and feeling of the gym. Lots of equipment options and spa services. They always offer special events. The classes are always top notch. But the parking is a bit#$ so hopefully you're the lucky one who gets the front. Backlot makes you feel you worked out just to work out.
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April 2023 by Kristi N
Great facility and even during peak hours, it doesn't feel over crowded. My only critique is some of their cardio equipment could use some tune ups.
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March 2023 by Virginia Schoemann
Great place for even us elderly folks to get back in shape or stay in shape Gym with machines for every capability, pool is wonderful. Definitely Recommend.
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March 2023 by Glen Martin
I love this place it very clean and friendly stuff, one thing about steam room it was very top good than other WAC club in steam room when is shut down February 20 to 26 for mechanics, when it open again after 26 and steam room is very poor and not stay hot and that steam don't stay on and button don't work, steam back on til when steam ran out in room , it need to be fix ,
