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January 2024 by Sarah Jane Alt
I went in to replace my older phone with a newer model. Kaitlyn was helpful, calm, kind, and professional. She took her time to answer all of our questions, and helped us get the best products for our needs. There are other ATT&T locations closer to our house, but we have had such great experiences at this location, so we keep coming back.
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December 2023 by Kory Vaillancourt
My Visit at this location was one of the more memorable customer service experiences by far. Kaitlyn took care of my issue and concerns and offered to have me reach back out if needed. Thank you!
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November 2023 by Caroline McDowell
My son and I visited the West Allis, WI location. We were assisted by a kind and very capable person named Kaitlyn ( the manager).Working with someone so in tune with the merchandise, leads to a very pleasant experience. I have purchased the new iPhone 15 promax. And couldn't be more excited.We wish Kaitlyn a great future with AT&T and in life.
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November 2023 by BK Chito
I stopped by one day and I was already down in the dumps. Shoutout to Kaitlyn for the friendly and helpful service. I probably spent about an hour before I finally decided on what charging cube I needed. Life saving??♂️
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November 2023 by Angela Wery
Karolyn has been so helpful in my problem!! N my Moms. She knew exactly what I was saying n really helped us out. We will only go here.
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November 2023 by Barbara
My experience with Kaitlyn was best customer service I have received in my 72 years. Knowledgeable, kind, patient & understanding of elderly customers repeated questions. My older brother & I left very satisfied. Thank you again Kaitlyn.
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October 2023 by Paul Binnebose
Kaitlyn, and Isaiah are the hood ornament of this location. Everytime we come we're tested like family.
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October 2023 by Crystal Hess-Binnebose
We Love the staff at the West Allis location!!! Kaitlyn and Isaiah ROCK!! Everytime we've been there they have always not only helped us with our challenges, but they have given us exemplary service which is not easy to find nowadays! A++++++
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October 2023 by Irvin Young
Had a great experience. I went to turn in a phone for the trade-in promo and Kaitlyn made the experience awesome.
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October 2023 by Amy Netzel
I just went to this store to trade in my old phone for the new IPhone 15 Pro and Isaiah and Kaitlyn both helped with me that process. Isaiah got my phone switched over and made the process so easy and painless for me. They both explained to me the differences between the iPhone and the android, as well as the pros and cons of each. Both of them were extremely knowledgeable about each product and I was so impressed with how much they knew. They were also extremely friendly and really nice to talk to. Overall, it was a great experience and nothing like the usual frustration a visit to the phone store or dealing with changing technology can bring.
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October 2023 by Alex Thiede
This has been one of the best in store customer service that I’ve received here at the West Allis AT&T.Kaitlyn helped out tremendously and she was even able to attend to multiple customers while still maintaining exquisite service! This will for sure be the AT&T store of choice and it is much appreciated to feel understood, and especially appreciated while in a store. Especially a phone store where typically it takes a long time. Again huge shoutout to Kaitlyn here she was amazing and is an amazing asset for AT&T to have on their team!100/10
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September 2023 by Taylor Huber
It was quick and easy when I came in to get a new phone. Kaitlyn was super friendly, efficient, and helpful! Great service! Would definitely recommend this store!
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August 2023 by Arlene Fletcher
We had wonderful service. Kaitlyn was amazing. It was a. Very positive experience.
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August 2023 by Alan Arenz
Manager was very friendly and efficient dealing with being solo on the day we were there.
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July 2023 by Christy Dunn
Katelyn is a wonderful store manager and I appreciate her taking the time to assist me with her staff!
