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December 2022 by Elysa Greiner
From start to finish this place was absolutely amazing to work with. I ordered a breast pump with them through my insurance and they handled everything for me! Once they received the prescription from my OB office, they shipped immediately and it was at my door within a week! I can't say enough good things about them.Thank you so much NEB Medical!!!!
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December 2022 by krkstephanie1
Amazing customer service! I was struggling to find someone who accepted my husbands insurance for a breast pump. I called them and they were so easy to work with. I talked to them on a Tuesday and my pump was delivered on Thursday 2 days later! I will recommend to everyone!!!! Sarah was a pleasure to work with!
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December 2021 by Summer Nicole
They give inaccurate information about breastmilk. Leave that to IBCLC and infant nutritionists please.
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December 2021 by Amber Wellhausen
Sara was an absolute dream to work with on getting my breast pump. The process was the easiest thing I have ever done, and took literally 3 seconds to send over my information and get a tracking number. I am so thankful for the quick, efficient service I was provided. Thank you Sara.
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December 2021 by Rachel
Would give "0" stars if I could. This company refused to submit the upcharge for the breast pump to my insurance company for processing. I knew that the insurance would pay for it even it "wasn't part of their contract". When I got my insurance company and Neb on the phone together, the rep at Neb (Jodi I believe her name was) was very rude when all I was doing was asking questions to better understand what was going on. I took my losses and paid the $50 so I wouldn't have to deal with them anymore.Sarah was a pleasure to speak with over the phone, so if you do have to call this company, request to speak with her.
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December 2021 by Elexis Fuller
WARNING!! This company is fraudulent! Once you call their number they’ll ask for your email. Send you a email saying that they’ll contact your insurance company to see if you qualify etc. While on the phone the receptionist will request you to reply to that email with your personal information. The representative will say that someone will call you back the next day. When someone calls you the next day they’ll make sure they’re speaking to you, ask for your birthday and then tell you it’s nothing they can do until you contact your insurance company and get a reference number. Which isn’t necessary. I checked with my insurance company. Be aware when doing business with them.
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December 2021 by Alex S
Scam. HorribleI Paid 80 for upgrade now they are trying to charge 200 more for the upgrade because insurance only covers part I have multiple insurance carrieres and was told does not matter they only bills the one and not the other.
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December 2021 by Britani Lange
Very quick service. Got in touch with my providers office the same day for my needed equipment, would use again.
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December 2019 by Jennifer Greene
Tim is a great rep for our office. always friendly and helpful!
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December 2019 by Zack Flipse
They called us in the hospital and said a breast pump would be "covered by insurance." 2 months later we get a bill for $100. They say "covered by insurance" just means there's no co-pay. I wouldn't touch this place with a 10 foot pole. Complete scam.
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December 2018 by SherBear639
I am a new customer with Neb, I am expecting my replacement parts tomorrow. I spoke with two customer service reps and both of them were very kind and patient, answering my questions and not trying to "sell" me something. I have dealt with another medical supply store in Brookfield and the lady I spoke with there was the pushiest CSR I have ever encountered, she must make a commission on each part she "sells". That is why I decided to try Neb and so far I am very happy. I also like the free next day shipping.! Thank you Jodi and Sarah for being so nice and so helpful.!
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December 2018 by Authentic Birth Center
Consistently provides our patients with prompt service, delivering their supplies directly to their doorstep, free of charge! Very pleased.
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December 2017 by Tricia Shamblin
Excellent service. The only company who doesn't try to give you a cheap, generic breast pump.
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December 2017 by Michael Fabian
They told my wife that she was covered 100% for a breast pump and that they would ship it out to her 1 month prior to her due date no charge to us because it was covered under insurance. They ended up calling 1 month prior to the due date telling her that she needs to pay $250 now in order to receive the pump. She said no you told me that it would cost $0. So my wife said cancel and tried to go through a different company. Well now this other company is saying the insurance has denied her claim because she supposedly already received her pump through this scam company. So now were a few days out from the due date with no pump and no help from NEB Medical. Rude customer service horrible and shady business practices stay far away from this company!
