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November 2023 by Devin Murray
I recently purchased the Powerhorse 8 ton electric log splitter. I picked it up, brought it home and opened the box the same day. After following the assembly instructions, I got to the point of filling it with hydraulic fluid. When I unscrewed the cap the entire tank was filled with rust.They will refund (but with exceptions). But the issue is I have to bring it back, total of 3 hours of additional driving (not to mention the time I initially spent picking it up in the first place). The item is about 180lbs and packaging is a partial crate that was steel banded(item being fully enclosed in thick cardboard). To transport it back in original packaging will be extremely difficult.I was specifically told by customer service that it is the customers responsibility to perform quality control and inspect all items before leaving the store… this being said they told me that next time I order the replacement, they would expect me to fully unpackage and assemble the log splitter at their store location before I take it home, in order to ensure that the quality of their sold product is as advertised(new)… this means they will always expect you to bring all of your own tools to assemble any purchases as well as spend an hour instore putting it together before you can confirm that the product is up to standard. Not to mention they neglected to acknowledge that once it is assembled, it will be far more difficult to transport that in the original packaging.I am extremely disappointed in this business model and lack of communication. There is no evidence of this need or expectation listed anywhere on their website. Never did I expect to need to open and Inspect newly purchased tools while at a store (including large special order freight items) like what you do to produce at a grocery store… I was intending on spending several thousand dollars on other spray equipment this spring (since I am a small business owner/sole operator) but now I am extremely hesitant based on this experience. Lost time is lost money, and I have already lost plenty of time because of this which still isn’t nearly resolved. I refuse to spend thousands of dollars and then an entire day at their store trying to assemble sprayer equipment, inside their store, just to personally inspect it to ensure the quality of product that they claim they are selling. Knowing that what I buy could also have manufacturing issues for me to then spend hours dealing with the same issue over again.I highly recommend hesitancy with purchasing large equipment tools with Northern Tool. Unless you are willing to jump through hoops and spend hours of inconvenience.
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September 2023 by Strictly Fate
Ordered online, waited 5 minutes and got no confirmation email, decided to try again, that's when about 30 seconds after finishing the 2nd order I got confirmations for both orders, tried to cancel. No cancel option anywhere, sent them an email with the order number I'd like to cancel, no response, call the phone number listed on the site, no answer. Call monday? We'll sir it's to late to cancel that order now. Go screw yourself, check your emails and you would have seen my Cancelation request on the duplicate order, will never order from or do work with these guys again.
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August 2023 by Brad May
Great selection and helpful service.Sales offer great value on quality products.
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July 2023 by Yaribel Rodriguez
Purchased a trailer for a golf cart on 6/12. First trip tire popped 25 miles of home, got tired replaced. 7/6 took a second trip within 33 miles of our home other tire popped, both times fenders were bent. Took it back to the company. Zach the manager said he would not help us because based on his experience we put too much weight on it. Trailer has a weight capacity of 1600lbs and golf cart weighed 1023 lbs (we were assured by sales associate trailer would meet our needs). He said he had no way to confirm weight of golf cart. we offered to bring golf cart and owners manual to the store and he said it wouldn’t be necessary. Called customer service and told we had to deal with store or regional, first regional I called stated he had not worked for company for two months. Second regional is out of Georgia and said he was the wrong person, but would get a hold of the right regional it’s been seven days and no response.
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June 2023 by Omar Juarez
Sad to leave a review like this.I signed up for a credit card from the store after being told by the sales person that purchases of $1000 will automatically qualify for a 12 months no interest promotion. A month goes by I get my first credit card statement and it turns out the promotion is only 6 months.Called the bank they say “sorry nothing we can do”Talked to the store manager and he say”sorry nothing we can do”Beware they mislead you to sign up and then you are stuck with the bill.Update to my reviewI received a message asking to contact corporate customer service and they didn’t know how to direct my phone call so no change in this situation
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June 2023 by Valor Aquaponics
Ordered a trailer from their website to have shipped to store. Website stated item was in stock at the distribution center and I could pick up in a few days.A few days goes by and I get an email stating item is backordered and could take 12-18 business days.At 15 business days, I call to inquire about my order and they can’t locate the trailer. Was told I could cancel the order after waiting almost a month or place another order and wait another month.What kind of retail company sells products that aren’t in stock and don’t communicate with customers proactively?! I had to wait almost an entire month for me to call to find out the trailer that supposedly shipped just disappeared. How do you lose a trailer?!First time buying from Northern Tool and it will be the last. Customer service is terrible and the whole experience felt like I was loaning them money for a month and got absolutely nothing out of it.
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June 2023 by Bill Kolkoski
Can’t thank Phil from West Allis location enough. Helped me hunt down some Milwaukee batteries that had been hard to come buy and out of stock. Truly rock star service with that guy.
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June 2023 by Amber Liss
Friendly, helpful staff, and usually have the tools I'm looking for at a competitive price.
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April 2023 by Cj Lee
There are several Ladies that work the Checkout that will bend over backwards to make sure you're a happy Customer. I appreciate that kind of service.
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April 2023 by Mark
Horrible website, wouldn’t take my credit card, message said call customer service. I call customer service, this was a pickup order, they tell me they can only ship the order, 8 day wait. Had to use another web browser and pay with PayPal to place the order using the same credit card. Ridiculous.
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March 2023 by Peter and Tommy Konkel
Was looking for a particular item, not inexpensive, and their website indicated that there were nine in stock at this location. Drove from Mequon to West Allis, about 35 miles one way, and when we arrived we were told that they had none available and they were all returned to the warehouse and the website was incorrect and not updated.When we arrived and enquired about the item they looked at us like we were fools, that is when they finally looked up from their smartphones. No customers in the store at the time, none, and apparently no interest in serving customers.Why would I go back there?
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February 2023 by Ben Glatzel
I love shopping at this store. Great staff and products. Only issue I have is they are to far away from my home. Thank goodness for on line ordering!
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January 2023 by Ronald Andes
excellent service, customer care! Great selection of Milwaukee products.
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December 2022 by Andrew Spodick
Products and staff are always perfect. My complaint is the order fulfillment. Delivery dates are always later than quoted. Warehouse and store apparently do not share inventory. Product ordered was on the shelf in the store but I had to wait until another unit was shipped to the store. In my case the original order said it would be in October but it wasn’t in the store until the 3rd week of December. No way to cancel in the mean time either. Seems very disconnected. They always say you need to split orders if some items are in stock and others are ordered (ship to store), but then your discounts will no longer apply (since you need minimum $$$ amount). Just frustrating overall.
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November 2022 by Sean Mars
Awesome place to get high quality tools. I have never had a day going in there that I didn’t find the staff helpful. They’re knowledgeable and they want you to find exactly what you need.