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January 2026 by Daniel Kettner
Going there on Tuesday and paying my Spectrum bill
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November 2025 by Kimberly Moehlenpah
Chris W went way above and beyond to help us transfer phone service without the 2 step authentication. Hes the best!!
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November 2025 by Carly Leon
This review is about Spectrum’s billing practices, not this specific retail location.
I contacted Spectrum to clarify pricing after my $79.99/month plan changed. The representative told me to keep comparable service it would now cost $120. They instead downgraded me to a lower-tier plan costing around $90. When I canceled, I was told my final bill would be adjusted for the shortened billing period, but it wasn’t. Spectrum charged the full month, refused to fix it, and threatened collections when I disputed the charge.
Spectrum cites its “no proration” policy but told me otherwise during cancellation. I relied on that information in good faith. This is what happens when a company with little competition hides behind policy instead of taking accountability.
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November 2025 by Mo Jo
The employees at this location are rude and no help at all!!!
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November 2025 by Guy Rogers
Tatyana was very very helpful and she has awesome customer service… very detailed young lady… if it was up to me give her raise
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October 2025 by Michael Franklin
You’d better check that the kiosk is operational before you waste your time on three separate occasions trying to pay my Spectrum bill. The option was to was to go to the end of a long, long line for a two-minute transaction or to make an appointment. Make an appointment to pay a bill?
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October 2025 by Shirley Burleson
Chris w was amazing!!!
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October 2025 by Mary
Couldn't get no insurance.Have to wait twenty four hours
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September 2025 by Norm Knief
Had a meeting with Chris W. At West Allis WI location. What a fine young man, courteous, fast, pleasant and knowledgeable. A credit to your Company. Norm Jnief
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October 2024 by SandraE
Dominic... made my experience in swapping boxes EASY, PEASY, NICE n EASY. Thanks, young man.
You're what GOOD CUSTOMER SERVICE is all about.
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October 2024 by allen sajdowitz
Very crowded 3 associates helping 1 consumer while customers waiting left after half hour.wish there was other cable companies to switch to.crappy customer service
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October 2024 by Barb Davison
I had a few changes to make to my account, including switching my cell to Spectrun, and Jasmia went above and beyond to make all the hoops I had to jump through easy and effortless. Thank you for having Sunday hours and, more importantly, professional employees like Jasmia!
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September 2024 by Alex Sing
Horrible customer service, there are no welcome greetings neither a simple hello. The guys in the front are rude. You must keep clients no scare them away
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August 2024 by Karina zastro
I left crying. The store is hard to get to with so much traffic. It's always crowded inside. There's a bench and a table, everyone is jammed next to each other. So many people walk out. I'm looking for a phone. The kid calls my name, he refused to walk by the phones and help me pick one out. He said my cell phone or home phone wasn't the correct number. I was very upset so I could of keyed in a wrong number. People are everywhere waiting.. starring.. I started to have a panic attack, started crying and left. Rushing to make a decision on a phone and seeing the big price tags was to much. That is such a tiny store. The parking lot is so tiny....cars are crowded together it's dangerous parking and backing out....then into the rush of traffic. I called Spectrum and they very nicely helped me pick the right phone for me and what I could afford. They will mail me one and help set it up over the phone in the comfort of my home.
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August 2024 by Thomas F.
The Spectrum employee was able to satisfy my request for a change in my plans without any increase in my overall bill.
