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October 2023 by Mike Speich
Jose winterized our hot tube today. Did a great job. Hard worker. U are fortunate to have him in your employment. Mike and Diane Speich n56 w39054,Lakeview lane. Oconomowoc
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October 2023 by Scott Ponath
Very friendly and helpful. Being new to owning a pool I need a resource for the property upkeep.
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August 2023 by mike loosen
I have been using A-1 Pools and the staff at the West Bend location now for more than 10 years. Their knowledge and ability to help me keep my pool in excellent condition has been greatly appreciated! I highly recommend them for all things pool related.
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August 2023 by Brandon Waters
I have been a customer of A-1 Pools in Westbend for eight seasons, purchasing about 90% of my pool’s needs from this location. Throughout those eight years I’ve had good experiences with A-1’s employees; though their prices are higher, I’ve found their willingness to share their knowledge very valuable.I left my pool without care for 10 days; when I returned, it needed to be shocked.On Tuesday, August 1st I stopped at A-1 Pools and purchased one of the last cases of shock from that pallet. There was a pallet of fresh shock, but it was still wrapped in plastic and I was in a hurry.Normally, two gallons of shock will clear up my pool water, but I poured in all four gallons, two first, then two more the next morning. There has been little change to the greenness of the water - I assumed the shock was too old.In the past, when purchasing liquid shock, A-1 Pool’s employees, in the past, have informed me if the shock I was purchasing was “older” and said, “…if it’s not effective, come back to the store and we’ll get you a fresh case.”The shock I purchased had almost no effect. I returned to the store, explained the situation, showed my receipt and asked for a fresh case of shock at half price. “Kim” the woman at the counter got her boss. I didn’t get her name, but she informed me that, “We don’t do that.”Not much of a threat, I know, but I informed her that I’ll be taking my business elsewhere.
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August 2023 by Brandon Born
Wide assortment of products and pool maintenance items. Can be a little expensive but that’s to be expected for something local and immediately available. Good selection of specialty items you would otherwise need to wait a while to ship from an online store. I Strongly recommend doing your own research on what it is your pool needs and having a game plan before you go in. I took their advice on modifying my weekly pool chemical maintenance and had a severe algae bloom within a week. Most of the “recommended” changes dealt with Algae treatment… getting back to my normal treatment plan (informed by my own research) and things are going much better. Do your own research, know what your pool needs, stick to that plan and this place can help supply what you need for that plan.
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August 2023 by Becky Franke
I’ma brand new pool owner trying to figure out chemicals and how to balance them. I went to A-1 because they were open a little later than all the others and I had a busy day but needed to start chemicals asap. After research and discussing with other pool owners and other pool stores I found out that I should not add all the chemicals that I was told to add because they would mess other things up. I went back to try to return $150 of products that I did not need but they would not return the unopened products. I would strongly advise staying away from here and going elsewhere! They sell unnecessary products to people who don’t know what they are doing!
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June 2023 by Barb Kempf-Neuy
Zack at A-1 Pools was extremely helpful and knowledgeable for our recent pool purchase. It was a pleasure working with him! If you need a pool, definitely ask for Zack!Also the delivery crew was great. They kept us updated with the delivery time and were on time! Great service all around!
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April 2023 by Philip Burns
Went in to get a replacement part (again) for my older hot tub. Great and friendly staff. They asked if I had the other supplies I needed. Great store.
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April 2023 by Susan Kornemann
Getting a jump on pool supplies for season 2023! Nice shop and good product line.
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October 2022 by Jen Buchholz
The lady was completely rude! Asked a legitimate question about spa water and she couldn’t even answer my question….totally unknowledgeable, would not recommend to anyone with a spa or anything!!!!!!
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June 2022 by Sam the Beast “Sam the Beast” Boy
We had a pool but in by A1 Pools James Maness did an amazing job. They were professional, courteous, friendly and fairly priced. I can not tell you enough how awesome James Maness and the crew did.
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June 2022 by DM K
Awful service !!! DO NOT CALL THESE PEOPLE Came to reopen our hot tub and literally BROKE about hot tub. We had to order our own parts and called them when we got them . Will not come back to fix and get the spa running !!! DON’t WASTE YOUR MONEY !! SINCE APRIL 23 THEY HAVE NOT BEEN BACK!!! AWEFUL
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July 2021 by Kirk Stelling
When the chlorine shortage of 2021 hit I went in search for ProTeam tabs and had no luck until I found A-1 Pools. I ordered 50 lbs and the package was damaged in transit to Dallas but when I called A-1 and explained the situation, they quickly fixed it despite the low inventory. They could have easily said sorry man we'll refund your card but instead they did me a favor and fulfilled the initial order. Great service from Jason Miller!
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May 2021 by Thomas Gryglewski
Very helpful and had exactly what we needed!
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May 2021 by Jeff Carstens
I recently visited your Franklin store. Autumn was very helpful in helping me switch from chlorine to Bromine. A-1 Pools is too notch in my book, highly recommended.
